SuitePay

my account was working fine, then suddenly it got locked and now I cant even login. I am asking for help since last 45 days but no one is responding, marked several mails to Kimberly and other officers as well but no response. they have my $15700 under processing and no one is giving any update on it. no one responses to emails and phone calls, it was never expected if these guys are genuine then please help else I will also file complaints in FTC and other govt. authorities.

SuitePay is a technology gateway provider servicing Acquiring Banks and Merchants throughout the *** regions of the world We were notified by the Acquiring Bank that this particular merchant may be selling an illegal product and service At the request of our Acquiring Bank
we were required to close this Merchants account and access

We processed over 2k dollars with Suitepay and all they have been doing is sending us excuses that their MID is blocked with Visa
All we are receiving excuses from support team with constant promises which they have not kept
And now their team after weeks have stopped replying on emails, skype or answering phone calls
A examples of their emails are below -
Dear Merchant:
This morning we are finalizing the “Settlement Agreement” with Emirates for the final conclusion of this situation Here are the facts as they are stated:
Emirates initially requested a settlement of 30% of monies due to Merchants, due to their inability of knowing the exact dollar amount of future retrievals that will continue to come in and their pending exposure This issue is entirely their fault
SuitePay refused this as a solution and demanded 50% of the monies to be released
Emirates/Visa - Agreed
We have agreed to a weekly report and meeting for the next 4-weeks to see the status of any continued retrievals/refunds At the end of which - all monies including reserve are supposed to be released
They asked us to provide a “hold harmless” clause in the legalese which we refused
Visa has supported our decision to not accept the “hold harmless” clause as it is the intention of SuitePay to file grievance with Visa and with the Central Bank of UAE and all associated governing bodies to recover 100% of the funds due to all merchants, plus any applicable damages we can obtain This process will take place after we receive #- #above as we do not want to impede us from receiving these fundsOnce this legal process has been started and concluded - you will be updated
We can understand that some merchants feel they are getting the same story over and over again Please respect the fact that this is a very complicated situation and we are dealing with a legal system that is not as amenable in process as the system we have in the United States We are incurring much legal expense to ensure the resolution for all merchants is more than acceptable
We have left a draft agreement that is approved by our legal team and is being approved by the Emirates legal team which will be finalized/signed on Sunday Morning Emirates time We will not accept any funds or settlement without a written statement where all parties can be held accountable for the terms wherein We are accounting for every dollar processed Again this is a formal process in the legal dealings of financial situations Albeit in our opinion there should never have been funds held as SuitePay was the entity that brought all of these technological deficiencies to light If everything goes as planned, we will get our settlements wired to us on Sunday for receipt on Monday
Once again we ask you for patience We understand the impact this is having on everyone - ourselves included Once the document is signed by our counsel and the Emirates internal legal team - settlement funding will occur
Additionally we are continuing to update the fraud files received from Emirates Currently 22% of the transactions look affected Again we are basing this only on information received from Emirates We will do everything in our power to ensure every merchant is compensated for every transaction processed with errors by Emirates
Please stand by for further information
Sincerely,
Matthew D*** ESP *** *** *** *** ** *** *** *** ***
TOLL FREE
***@suitepay.com
This transmission is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable lawIf you are not the intended recipient, or responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify us by telephone, and return the original message to us at the above e-mail address, deleting all copies from your e-mail system
---------------
Subject: UpdateWe just received the retrieval file from Emirates bank
Dear Merchants:
Update We just received the retrieval file from Emirates bank The SuitePay technical staff is now analyzing and importing the file into our database You will be able to see updated reporting in your control panel shortly
Stand by for further information As we emailed this morning - this issue is getting resolved immediately
Thanks for your understanding and support Please stand by
Sincerely,
Matthew ** ***
ESP +** *** *** ***
US +*** *** *** ***
TOLL FREE
***@suitepay.com
This transmission is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable lawIf you are not the intended recipient, or responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify us by telephone, and return the original message to us at the above e-mail address, deleting all copies from your e-mail system
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My Name is [redacted] I run a credit repair company I used Suitepay and I have to be honest this platform is probably the best and the strongest I have ever used. The customer service is on point when it comes to helping you keep your business processing and successful they only deal with certain companies but if you get your foot in the door with this company you are set as far as high risk business. The staff is great though.

my account was working fine, then suddenly it got locked and now I cant even login.
I am asking for help since last 45 days but no one is responding, marked several mails to Kimberly and other officers as well but no response.
they have my $15700 under processing and no one is giving any update on it.
no one responses to emails and phone calls, it was never expected
if these guys are genuine then please help else I will also file complaints in FTC and other govt. authorities.

Review: Hello,

I originally was referred to suitepay by an individual by the name of [redacted]. This individual is extremely attentive to all issues and extremely helpful with any situations that may occur. However, while using suitepay as my credit card Merchant processor not only the integration aspect to their systems was a disaster they are extremely unorganized and not prepared.

My problem with suitepay starts with the deposits they are suppose to issue on a weekly basis. They are suppose to deposit your transactions Thursday's, for the last 3 weeks I have had to always follow up regarding MY deposits. [redacted], the individual whom handles the direct deposit clearly does not care and is extremely unorganized regarding clients money.

My main problem is the following, they owe me over $10,000 of MY money. Apparently I was setup as an [redacted] account. While many people my not know what this is, they simply process in your behalf and mask you under them, so if a company processing transactions had an issue, everyone underneath that company will have issues. According to [redacted] she claims there is an issue with the central bank and they have are holding everyone's funds. How is that my problem?. I am clearly not the issue here. While setting my account as an [redacted] account which I was never aware of, has caused this problem. Apparently someone under their main processing account is having card processing issues. [redacted] then referred me to a gentlemen by he name of [redacted], he has been helpful and continuing to reply to my emails accordingly. On the other hand [redacted] at suitepay refuses to answer my calls/messages and even emails since instructed by [redacted] to follow up with suitepay.

Moral of the story, as of now they owe me over $10,000 of my money. The lack of communication between suitepay and the merchant is extremely unethical and not good customer service. I do not recommend this company for your credit card processing company. Beware!Desired Settlement: I want my money this company owes me over $10,000.

Business

Response:

SuitePay is a technology gateway provider servicing Acquiring Banks and Merchants throughout the [redacted] regions of the world. We were notified by the Acquiring Bank that this particular merchant may be selling an illegal product and service. At the request of our Acquiring Bank we were required to close this Merchants account and access.