Suits and Skirts Cleaners

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted] They have not contacted me since I filed my complaint.Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted] .Sincerely, [redacted]

Before closing our *** *** *** location we sent out an email to all of our customers notifying them that we would be switching to valet service- all of which on a customer service level is done via emailWe have *** ***'s order and are simply waiting for him to schedule a delivery
because he does not have a doormanWe have over 10,customers- none of which find it too difficult a task to simply schedule a deliveryAll *** *** needed to do was contact one of our other locations- or send us an emailWhy he chose to do neither and take the time to file a Revdex.com complaint is beyond meHe also took to *** and various other review platforms to post inaccurate accounts of what happenedI ask that *** *** remove this wrongful accountsIn return for the inconvenience that this has appeared to cause him, I will refund him the entire cost of his orderTo resolve this, all he needs to do is let us know via email, when he would like his order delivered- *** Thank you,
*** ***###-###-####***

Revdex.com:At this time, I have not been contacted by Green World CleanersLLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/08/13) */
Contact Name and Title: Tom *** (President)
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
The original pool was installed not in it was installed in May of our warrantee of installation does not warrantee
your decking from winter heavingPlus free of charge during us closing the swimming pool we fixed the issue before winterIf your decking in lifted up after closing the pool in winter, you need to contact the person who installed your decking, post must be below freeze level to stop 4xfrom lifting upRichards Pool is not responsible for any decking in any way
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Richards pool orginally demo a pool that was damaged during a stormPreviously, my deck was installed prior to the first pool they installedAfter installing the new pool the northeast corner of the pool was sitting on my deckThe northwest is perfectly fineI called richards the next day to let them knowThe owner Mr.Richards said his brother installed it and for me to send pictures via emailI sent them he said they will be out to fix itThey came out and duct taped my liner higher to the top plate to hide a 1/2" gapI called back Mr.Richard and he said he would personally come out and look at itSince then nothing had been done at allThis could of been fixed the next day after the install but they didn't want to take the pool down and re-levelMr.Richards asked if I mined if he notched my deck I said no I rather him notch the top plate to drop it below my deckIf you notch my deck it will lose its integrity and now he wants to blame the installer of the deckYou can see the pool is closer to the deck on one side and the other is directly on topAll I want is this to be fixed like they told me they would, and not for them to blame someone else as this has been an on going issueYou installed it and were aware the next day of the issue and dragged this along
Final Business Response /* (4000, 17, 2015/08/14) */
Contact Name and Title: Tom ***, President
We at *** Pool Service have for over years been committed to customer satisfaction,this customers pool was installed in May 2014, we winterized the pool that year and the customer had an issue with the pool , which we fixed free of chargeWe were not aware of any more problems until the following year( summer of 2015) after a severe winter in which dozens of pool owners had winter damage issues very similar to this customers, It is caused when decks heave up from freezing and thawing which then lifts on the top rails causing this problem, I spoke with this customer about how this can be fixed
OFFER:
Final Consumer Response /* (4200, 19, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem once again is that the pool was installed on top of my deck only on one sideThe northeast side of my deck has about 3-4" of the top plate sitting on itWho in their right mind doesn't check for this all around the pool? The other side which is the northwest side isn't sitting on the deck at allI even said before you guys installed this pool to be off the existing deck 2-3"The funny part is my deck on the northeast side has dropped 1/8" since being builtSo once again the deck was previously there and the layout was poorI talked to Tom *** a few days ago and his response was I'll move the pool and split it half wayRemind you I have landscaping and other things GS around my pool nowIf this was done right and not overlooked we wouldn't be in this situation We both said on the phone we know what has to be done but won't pull the triggerWhy should I have to pay for something to be fix when it's coming sense what is wrongI'll be willing to pay a 1/of the bill and that is it

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID ***.Sincerely,*** *** ***

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID ***.Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/11/06) */
Contact Name and Title: Richards Pool Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
My crew closed the customer's in-ground swimming pool to the best means with toggle bolts that wouldn't come up from the ground....

The customer called back because she was not satisfied with how the pool was closed. We explained that to correct the issue, it would require more money. She informed us that her neighbor would fix the problem, so we returned with the problem partially fixed, and did what we could for her without charging any more money. We made four to five visits to the customer, and the bottom line is that the customer did not want to pay he extra $250.00 to order new toggle bolts, extract the old ones, and replace with new ones to put the cover on properly. With the way the cover straps are positioned, they wont cause damage to the cover. It is told that the cover could withstand an elephant standing on it without breaking the cover. After explaining that to the customer, she still did not agree and cancelled her payment for the work we had already done.
OFFER:

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted].Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/07/06) */
Contact Name and Title: Tom [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
this has been resolved ,we have complied to customers request three weeks ago,and this customer has requested there complaint be...

removed, Richards Pool Service at no charge returned to customers house and removed the dirt.
OFFER:

Revdex.com:At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted].  They have not contacted me since I filed my complaint.Sincerely,[redacted]

Revdex.com:
The company finally found my shirts and delivered them to me yesterday.

Review: I had this cleaners wash and hang dry a skirt for me. They returned it to me in an unwearable condition as the waist area of the skirt had been completely stretched out over the widest part of a wire hanger. The wire hanger had pulled the skirt at the seam and created a tear. Additionally, the material was tethering. I explained the problem and that I would like to be reimbursed for the price of the skirt. I was told a manager would call me. I waited 8 days before calling them back since I had not heard anything.

I went into the store and was told by an assistant manager (I believe her name was Vanessa) that they would not reimburse me but would have a seamstress try to repair the skirt. If she couldn't, I would still not be reimbursed. I told them that even if she could repair it, I wasn't interested in taking a patched up, repaired skirt for which I paid $55 and only wore one time. I also pointed out the the tear was not a simple tear and would require a noticeable stitch. She accused me of damaging the item myself to get money, and alleged that this is something I do practically professionally at different cleaners all over town-dropping off clothes at cleaners, damaging my clothes myself after picking them up, and asking for a reimbursement. Needless to say this makes no logical sense and is untrue; this is one of two cleaners I have visited in Manhattan, and have no complaints about the service at the other cleaner I visit.

She blamed me for how long the ordeal had taken thus far, claiming I should have left the skirt the first time I visited the store 8 days ago. I explained that the man who asked me to leave the skirt the previous time did not inform me I would be given a receipt for doing so and I told him I didn't feel comfortable leaving the item without a record. She accused me of lying about the fact that I was not told about the receipt and told me it would be obvious to anyone that I would get a receipt. I have not done business with Suits & Skirts before and this was in no way obvious to me, especially since I expressed my concerns to an employee who did not inform me that this was protocol.

She also claimed that I was at fault for choosing to have the skirt air dried for $1.50 instead of opting for the more expensive dry cleaning, which she told me would have afforded me "the nice hanger". Please note that I gave the skirt to them as part of a laundry service with the rest of my clothes, with special instructions to wash the skirt on a delicate cycle and air dry it. This is exactly what I would have done as I do not believe the skirt needs to be dry cleaned. Except I would have had the sense not to stretch it over a wire hanger to dry. I explained that I opted to pay for the skirt to be treated with special care, not to pay extra to have it ruined. At this point she begun patronizing me and exaggeratedly, mockingly said "Oh yes, this is completely unwearable. Oh yes, this skirt is just so damaged. Yes, it is completely ruined".

Though I was already feeling personally attacked, one of her final comments leads me to believe I was being discriminated against. I told her that I did not believe it was standard to refuse to pay for an item that the business damaged, to which she made some comment like "it depends on the customer". I asked if she meant to imply that her issue with me was somehow personal. She told me " I don't know, you want to make it personal". I'm not sure what basis she had for saying that but I can't help but feel that she had some sort of prejudice against me.Desired Settlement: I wasn't sure if this would be considered refund or replacement, but since the skirt is no longer available for purchase from the manufacturer ([redacted]) it can not be physically replaced. I would simply like a refund for the price I paid for the skirt, which was originally sold at American Apparel for $55. As I mentioned, the skirt is no longer available so I am not sure if you can view this information online, but I am sure someone from American Apparel's customer service team would be able to confirm the original price of the skirt. The skirt is called American Apparel Paradise Print Lolita Skirt.

I personally do not believe that this woman, assistant manager Vanessa, should be employed in a setting where she provides customer service to a diversity of customers based on my experience with her. I'm not sure what it was about me that led her to treat me this way, but I think Revdex.com should watch out for other complaints about her just incase she is treating other customers in a discriminatory manner as well.

Review: My apartment building used to have a partnership with Suits and Skirts where they would pick up our dry cleaning and then drop it back off. They lost two separate loads of my dry cleaning, including a [redacted] coat that I'd only had for one season, an [redacted] sheath dress, a [redacted] suit, and a Banana Republic skirt. I realized the non-coat items were missing quite quickly, as I needed them for work (the BR skirt was part of a suit set). I immediately emailed them, and also told them that it was possible the laundry bag did not have my name on it; I wanted them to check any items that came in without a name. A man named Chris said he would look into it, but after a few follow-ups, he stopped responding. In October, when the weather started getting colder and I realized that my coat, which I sent out separately, also did not come back from S&S, I called again. The new manager, Rei R[redacted], took more than a month to reach the same conclusion that they don't have my items. Today, he said he met with management and they said that because I said in my email that the first bag possibly did not have my name on it, they weren't responsible for it. Note, our building no longer has a partnership with this company, likely because of this very issue; residents in the building would often send out building-wide email blasts asking if anyone had seen their dry cleaning.Desired Settlement: I would like Suits and Skirts to reimburse me for the cost of my lost items. I am willing to deduct a small percentage because the items were worn, but note that both the coat and the [redacted] dress were almost new.

Canada Goose Victoria coat: $745, [redacted] All Season Stretch Sheath dress: $129, [redacted] [Note: my item was black, not navy, as pictured, and was part of a set, so now it is almost impossible to find the matching skirt. I am willing to forego the cost of replacing the jacket as well.]

[redacted] Navy suit, $250. I don't have an online link to this because this a brand belonging to Gerry W[redacted], a European designer. I bought this set at a specialty boutique in Canada.

Consumer

Response:

At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted]. They have not contacted me since I filed my complaint.Sincerely,[redacted]

Review: Suits and Skirts Cleaners valet service picked up my clothes on 05/**/2015, and charged my credit card on 05/**/2015. I never received a receipt or confirmation that the they finished dry cleaning my clothes.I tried contacting them by phone, for which I received no answer, save one time where I was put on hold for two minutes, and then hung up on. I tried emailing, since that seemed to be more reliable, and never got a response. Finally, on 05/**, I went to the location which would have handled my dry cleaning (Upper West Side), only to find a "For Lease" sign on the door. What has taken two days in the past is now in excess of 10 daysDesired Settlement: I would very much like my clothes back. If they are unable to be found, for once reason or another, Suits and Skirts Cleaners should appropriately fund replacements for those articles of clothing.

Business

Response:

Before closing our [redacted] location we sent out an email to all of our customers notifying them that we would be switching to valet service- all of which on a customer service level is done via email. We have [redacted]'s order and are simply waiting for him to schedule a delivery because he does not have a doorman. We have over 10,000 customers- none of which find it too difficult a task to simply schedule a delivery. All [redacted] needed to do was contact one of our 4 other locations- or send us an email. Why he chose to do neither and take the time to file a Revdex.com complaint is beyond me. He also took to [redacted] and various other review platforms to post inaccurate accounts of what happened. I ask that [redacted] remove this wrongful accounts. In return for the inconvenience that this has appeared to cause him, I will refund him the entire cost of his order. To resolve this, all he needs to do is let us know via email, when he would like his order delivered- [redacted] Thank you,

[redacted]###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Just to summarize, Suits and Skirts damaged two items of mine in cleaning. They acknowledged responsibility for damaging the items and then asked me to send them documentation of these items and the replacement cost which I did. They then agreed to give me a credit for the cost of the items, which was $293. These facts are outlined in the email correspondence which I have. They carefully inspect each garment coming in, and note on the receipt any damage, so their responsibility was clear in this case for causing the damage.

Several weeks after this, at the end of April, they suddenly decided to close the store which I was dealing with. Four other stores of theirs remain open in NY City, including their plant in Long Island City ([redacted]). Initially they said they would offer me pickup and delivery service after their store closed, but then reneged on this also when I noticed damage to still another shirt and brought this to their attention. They stopped returning my calls, and I also had to call them five times just to get them to deliver the last batch of clothes they had when they closed the store (with 1 day notice to customers).

At this point I do not want to do any more business with them, and I am not pursuing a claim for the third, most recently damaged shirt. I just expect them to credit me the $293.Desired Settlement: I expect a $293 credit on my credit card.

Consumer

Response:

At this time, I have not been contacted by Suits and Skirts Cleaners regarding complaint ID [redacted].Sincerely,[redacted]

Review: I dropped of several articles of clothing for dry cleaning and laundering. When I picked up my cleaning I was given a shirt that did not belong to me and also discovered I was missing 2 Banana Republic button down shirts. I called the store and was told the only way to rectify the situation would be to send them an email and that the [redacted] would handle based off email. I have sent 5 emails over the past 3 weeks and no one responded and my calls go unanswered or I'm told no one is in to help.Desired Settlement: I want my two shirts returned. If they can not be found I want the cash value of the 2 shirts paid to me by Suits and Skirts. I will also return the shirt that does not belong to me.

Consumer

Response:

The company finally found my shirts and delivered them to me yesterday.