Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is not an accurate representation of what occurred. I went in to utilize the pull ahead program which I have in the past. Online it states they will pay off the existing payments of the previous lease. I have never had any issues with this in the past. The salesman assured me several times verbally that I 'would be free and clear' from my [redacted] lease owing no payments. This is the purpose of the pull ahead program I would have never traded in my vehicle had I known they would not be paying it off. It was dishonest of them to make a verbal deal and then back out with no discussion. As far as the dent, I put $1100 down plus first month deposit. I was told $500 wear and tear would be with the trade in then another $500 of the $1100 would cover the dent leaving the remaining $600 for other fees. Sullivan called [redacted] for a payoff figure on June 8 after the deal went thru then all of a sudden decided they were not going to pay it? This is an awful way to run a business. As far as giving you the bill, you have a copy. It shows the balance of the remaining payments. I have tried to call there to discusse but no one will be upfront and honest. If you are willing to pay the payments as you agreed to verbally, please put it in writing here as I no longer trust anything that is said verbally from you. It is very sad that this is how the business is run and unfortunate that you take advantage of people. I have spoken to [redacted] headquarters and even they said they are shocked that the dealership is not honoring paying off the [redacted] lease and they've never encountered anything like this. If you want to make it right all I'm asking for is what the salesman, [redacted], agreed to on 3 separate occasions. To blatantly try and mislead someone and not put a verbal agreement in writing is not acceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is not an accurate representation of what occurred. I went in to utilize the pull ahead program which I have in the past. Online it states they will pay off the existing payments of the previous lease. I have never had any issues with this in the past. The salesman assured me several times verbally that I 'would be free and clear' from my [redacted] lease owing no payments. This is the purpose of the pull ahead program I would have never traded in my vehicle had I known they would not be paying it off. It was dishonest of them to make a verbal deal and then back out with no discussion. As far as the dent, I put $1100 down plus first month deposit. I was told $500 wear and tear would be with the trade in then another $500 of the $1100 would cover the dent leaving the remaining $600 for other fees. Sullivan called [redacted] for a payoff figure on June 8 after the deal went thru then all of a sudden decided they were not going to pay it? This is an awful way to run a business. As far as giving you the bill, you have a copy. It shows the balance of the remaining payments. I have tried to call there to discusse but no one will be upfront and honest. If you are willing to pay the payments as you agreed to verbally, please put it in writing here as I no longer trust anything that is said verbally from you. It is very sad that this is how the business is run and unfortunate that you take advantage of people. I have spoken to [redacted] headquarters and even they said they are shocked that the dealership is not honoring paying off the [redacted] lease and they've never encountered anything like this. If you want to make it right all I'm asking for is what the salesman, [redacted], agreed to on 3 separate occasions. To blatantly try and mislead someone and not put a verbal agreement in writing is not acceptable.
Regards,
[redacted]