Sullivan Promotions Inc

Initial Business Response /* (1000, 6, 2015/11/20) */
I have placed you on our Do Not Call list and will notify the Denver Post to do the sameYou have been a customer within the previous months so we were not violating the no call listI listened to the calls and the first rep you talked
you did not ask to be removed from the listThe second agent you did ask to be removed as you cussed at himHe did remove youYou will not receive any further calls from us

I have placed your number on our Do Not Call listYour newspaper subscription was not stopped until May 4th and we were calling to renew your service We were not in violation of any no call lists since we have a business relationship We will not make any further attempts to contact
you though

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/25) */
I have placed your number on our Do Not Call list

Initial Business Response /* (1000, 5, 2015/05/06) */
I have placed your number on our do not call list

Initial Business Response /* (1000, 6, 2015/04/22) */
I have put your number on our do not call list

12/30/16   Re: Conversation with [redacted]   On 12/28/16 [redacted] contacted me regarding his mother's recent service experience.  He stated that we took advantage of his mother and scared her into completing services on her vehicle that were not necessary.  He...

stated that he is often not local, and that he is not able to be here to protect her from situations like this. Upon reviewing the last two service records with [redacted] I found that the services that were performed were factory recommended scheduled maintenance, with the addition of a battery replacement. During our discussion, [redacted] stated that he agreed the timing belt service we performed was necessary however he believed the other maintenance we performed was unnecessary. I explained that his mother's vehicle has a Maintenance Minder system which directs us on what maintenance the vehicle is due for each time the vehicle is brought in for service.  I also explained that the maintenance we performed is directly from Honda's owner's manual and is the recommended maintenance of American Honda.  He stated that it did not matter what was in the manual, he felt that he knew better, and that we forced his mother to perform unnecessary maintenance. To this I had to politely disagree. I asked if I could discuss this with his mother (the actual customer). He did not want me speaking with his mother because he felt that I would just try to convince her that what we did was necessary. I explained that I merely wanted to understand the conversation between her and our service advisor, and why she felt pressured. I explained that we would never want a customer to feel "forced" into completing a maintenance that they were uncomfortable with. At this time, for the first time, [redacted] explained to me that he was actually here during the second maintenance visit with his mother. He stood next to her while the service advisor spoke with her about the recommended maintenance. He agreed that he never told her or the service advisor to not complete the maintenance. When I asked why he was comfortable with the maintenance at that time, but not now, he explained that he knows his mother and that it would take him days to dissuade her from our recommendations. He explained that his mother believes that if we recommend a maintenance on her vehicle that, it is then, critical to have it performed and so she always approves the maintenance. I asked [redacted] if after walking away from the service advisor if he asked to speak with anyone else to cancel the maintenance's that they approved.  He explained that he did not speak with anyone about this until calling me on the 28th. After this lengthy discussion of roughly 45 minutes I explained to him that I felt we had done right by his mother by explaining the services that were recommended on her vehicle.  We reviewed the pricing, while [redacted] stood next to her, and she chose to have those maintenances completed. I explained that I did not feel that there was any wrong doing.  Over and over [redacted] continued to say, through our conversation, that we "had to make this right or else we would never do business with his mother again".  Ultimately, I reviewed the service history of the 3 Honda vehicle [redacted] has serviced with us. [redacted] has been a loyal customer of ours, even completing many of these same services on her past vehicles.  I explained that even though I did not feel like there was any wrong doing, I did want to continue doing business with his mother. I asked what he felt would be "making it right". He explained that he would accept no less than 50% of the recent service visit.  I told him that based on our discussion thus far I did not feel that this was reasonable. He stated that he didn't think it was likely that we would do that, and asked if we would do 20% of the bill. I did the math on that, and came to roughly $94.00.  I told him that I would be happy to offer his mother a credit of $100.  He then quickly added that he also wanted 20% of the spark plugs completed on the previous repair as well.  I again did the math and came to just under $150.00.  I offered to give [redacted] a service credit of $150.00.  [redacted] then asked how much money I would be sending his mother in addition to this credit that he requested. I told him that this credit would be a good will gesturee to his mother for her continued business, however I would not be giving her any additional reimbursement. He stated that this was unacceptable because by giving his mother a credit we were ensuring that she would return to Burns Honda. I was surprised by this comment and explained that to [redacted] as well.  In the beginning of our conversation he explained that if we "made it right" that his mother would continue doing business with us, so I felt that this credit would  do exactly that. Ultimately [redacted] would not accept the credit and in an effort to continue doing business with his mother, and against my better judgement, I agreed to send his mother a check for $150.00.  I told him I would also enclose a letter to his mother to ensure that she knew not to feel pressured at Burns Honda and that she should always feel that she can say no, or as [redacted] recommended, call him or his Uncle to discuss the recommendations before agreeing to the maintenance. At the end of our conversation [redacted] agreed that this was a fair resolution and that his mother would absolutely continue to do business with us. I had the check cut and wrote the letter as we agreed. The check and letter were all set in our mail bin to be sent on 12/30/16 when we received a letter from the Revdex.com. In the letter, [redacted] stated that the resolution we came to was unacceptable. Therefore, at this time I have yet to send the letter or check. Moving forward, if we are to try to seek resolution, I feel that the conversation must be between [redacted] and Burns Honda rather than a third party.  We certainly want to continue doing business with [redacted] and appreciate her long-term loyalty to Burns Honda.   Steve J[redacted]Senior Service Manager

Initial Business Response /* (1000, 6, 2015/07/15) */
I have removed your number from our calling list and placed it on our do not call list. We are allowed to call previous subscribers for 18 months so we were not breaking the law. We are sorry to have bothered you.
Initial Consumer Rebuttal...

/* (2000, 8, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I may have been a previous subscriber, but once I've stated do not call me anymore, the business must honor that request on that day. It's only been 9 days since the business responded by stating they have removed my number from their call list, but so far, the calls have stopped. As of today, July 24, 2015, I have no further complaints.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To whom it may concern at the Revdex.com I have reviewed the situation the customer has outlined and it does appear there were some assumptions on both sides of making this transaction.I have appealed to American Honda Finance on behalf of the customer AND the dealership. In any event the customer is...

not going to be responsible forthis over mileage charge they are being asked to pay and this week by Friday 7/8/16 [redacted] prior account (account number [redacted]) will show as paid in full.Sincerely,Jim M[redacted]General ManagerBurns Honda

Initial Business Response /* (1000, 6, 2015/05/15) */
I have removed your number from our list. We are calling because your receive the Denver Post coupon package on Sunday.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

I have placed your number on our do not call list.

Complaint: [redacted]
I am rejecting this response because: YOU, Sullivan Promos,  ARE NOT the [redacted].  Maybe you are contracted by them to violate the law, but UNDER NO CIRCUMSTANCES was there EVER A LEGAL BUSINESS RELATIONSHIP WITH YOU!  PERIOD!  They stopped calling 30 days after the subscription lapsed (FEBRUARY 2017, NOT MAY 4!!!).  Then, apparently, they thought they could instruct YOU to violate the law, which you have a clear track record of doing, knowingly, and willingly. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/07/31) */
I have removed her number from our calling list. We were calling to renew her Longmont Times-Call newspaper subscription and therefore were not violating the no call list.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/03) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)