Sultan Management Group Inc

--- Forwarded message ----------From: ***Date: Wed, Oct 11, at 4:PMSubject: RE: You have a New Message from Revdex.com Serving Central and Northern Alberta, Complaint #12430853To: Revdex.com Hello, I am writing to advise I have reached a resolution with Sultan Management Group that is to my satisfaction and will no longer require assistance at this time. Thank you, *** Leopold Sent from my *** *** smartphone

Hi [redacted], We’re very sorry to hear about your complaint and admit we had not handled this situation the way we should have. While we strive to maintain superior quality and service, our sub-trades do not always adhere to our standards. After receiving your complaint initially we had asked our...

sub-trades repeatedly to not use others services. We had been in a process over months of being told the residences we are building would be energized, and I understand this is not a valid excuse. We are aware and have seen many other builders in the neighborhood engaging in similar actions and this is not limited to us in regards to your home. We care about our homeowners and have had them deal with similar issues after move-in and worked with them to solve the issue. Ultimately, we are a diverse company working in various fields from oil-field services to construction and engineering. Our management of the builders division was not up to par in this case. Please present us the discrepancies in your utility bills and we’d be happy to reach a solution for your losses and any inconvenience caused.   You can email me at [redacted] or contact our office at ###-###-#### and we can schedule a time to meet at our office or wherever works best for you.   Regards,   Talha