Sultansville Inc.

Hello:Unfortunately every so often you run into a customer you wish never walked in your store.  This is the case here of a disturbed person.  The true story is William purchased a frame only for $320.00 took it elsewhere for lenses?? Has called us many times saying the frame chipped...

and we explained please send it to us for a replacement if what he said is accurate.  He refuses and expected us to open on a Saturday night at 11 pm or Sunday when we are closed to see him while on a layover from his job (American Airlines) that was not going to happen.  He contacted the manufacturer of the product in NYC and they told him to bring the product to them to evaluate.  We feel sorry for this disturbed person but we have serviced the eyewear community for 30 years and work hard to keep everyone happy but this guy is not going to make policies for our company.  Thank you,Mark F[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
1. His web site states that he has "after hours appointments available" and when ask to honor that; the un-answered responses where taken as a "NO"2. I told him I cannot mail my glasses back, wait for his evaluation, mail back to me. Then discover what opinion are available.3. He cannot remember the problem with the glasses.  His response states, "I have contacted him saying the frame had "chipped".  Both arms of the glasses "cracked into" on the plastic part that goes around your ears.4. I did contact the headquarters in NYC (twice) and expressed my concern about a business that does not work to accommodate with it's customers that they should not represent their eyeglass product.  And to see if they would contact the retailer and ask them to help me out.5.I will continue to spread my story and a picture of his business on social media, encourage people I work with and people I meet  that need eyewear NOT to do business with this retailer.  The Chamber of Commerce in the Philadelphia area is next on my contact list.Since the glasses I purchased were bought out-of-state, this has been a huge inconvenience for me that West Coast Optical has chosen to overlook.  I have had to retest my eyes and purchased new frames and lenses here in the state of Florida.  Now that I'm able to see with new glasses I would like to send the frames (without lenses) back to West Coast and receive my 320.00 back.  This retailer maybe practicing sales for 30 years, but they do not know to honor their  "policies" and treat their customers with no respect.
Regards,
[redacted]