SUMBRO dba Hollywood Discount Cleaners

Dear Revdex.com, Thank you for notifying us of the update on this issue If this customer is able to provide us with a receipt from the purchase or order of these earrings (from our website or one of our retail stores), we are happy to look into her options We must have a receipt showing the proof of purchase to be within year for a refund or exchange to be possible We are unable to offer refunds or exchanges for purchases made outside of our website or our retail store locations Other stores and boutiques that sell our jewelry have their own return and exchange policies Returns and exchanges of items purchased outside of our website and retail stores must be handled directly through the store where they were purchased We are not able to offer repairs on our jewelry, but in this instance, we are happy to offer 30% off the purchase of a replacement item Please do not hesitate to contact me with any further questions or concerns Best, [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]