Just to correct the record...They owner wrote on their application that their dog was 10 years old on 7/5/17We never gave their dog puppy food. My staff was quite taken aback by her rudeness and actually shook up Jessie.We took excellent care of her dogs and went beyond the call to ensure they ate well because her husband said "they were not big eaters" We had 125 dogs here every day during their stay and no other dogs got sick. As far as weight loss, that can happen because the dogs have unlimited playtime and extra calories are burned off compared to laying around at home. The Weimerimer paced a great deal so I'm not surprised she came back thinner. We always have food and water in the kennels in the morning and at night. There are always water stations during the day outside. There was clearly nothing we did that would have made her dogs sick. Maybe the different surroundings and or separation anxiety made them feel bad, certainly not because of our care. In nine years, I have never gotten a complaint such as this. I hope her dogs are well by now. I don't believe she is due a refund.
I was able to speak with my staff who directly worked with the two dogs while they stayed here. They were able to give me very specific details. First, both dogs were fed twice per day. The first two days, they ate half their food so my staff mixed in baby food (at our expense) to make it more...
palatable and it was finished. What the owner doesn't realize is that our dogs at Four Paws have the opportunity to play all day outside with the other dogs. As a result, many dogs loose a few unwanted pounds, entirely due to excersize. All our customers know this and think it is great. They also know their dog will sleep for a day when they get back. Second, her older dogs is 10 years old (based on the vet records) and she got special treatment with an extra nap time during the day. The owner accused us of not giving her dogs water. This is ludicrus! Anyone can look out our windows and see water stations everywhere. The dogs also all have water and food bowls in their kennel each night.The Weimarimer was a sweet dog and paced a lot outside(which is pretty standard with that breed). As far as rudeness, after the owner unleashed F Bombs to my staff things were probably not going to get better. She was told the owner would be happy to speak with her. She never called. Overall, I couldn't disagree more By the way, there two staffers who gave me this input are in college and studying to be vets.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the first response to the Revdex.com they claimed that "they gave our dogs puppy food at our (Four Paws) expense" because they were not eating their food well. Now they are claiming they did not feed our dogs other food, AFTERI have pointed out their food allergies and that they cannot have other food or treats. THAT ALONE IS A HUGE ISSUE! They are negligent, not only did our dogs both lose significant weight (and not from running around-especially not the older dog), they also got very sick and they were given food that they cannot have! Not once were we or our in town contact called during the stay, even-though it is obvious that there was a feeding issue if they felt the need to supplement our dogs diet. Absolutely unacceptable.Our dogs were VERY SICK, and are still not well as of today. They are eating again, but not as well as usual. They are starting to get a little energy back, but they are still coughing and sneezing and much more tired than usual-especially the weimaraner who typically still has the energy of a young pup at 4 years old. We have to wait until next Wednesday the 26th to see if they have improved enough to forgo the additional testing (blood work and chest x-rays) on top of the $201 that we already spent in vet fees for their appointment on Monday because of the sickness that our dogs picked up at Four Paws. As of today neither my husband not I had received a phone call from Four Pets owner, Mr. Robert A[redacted] as the General Manager, Ms. Bobbie A[redacted] had stated he would be calling me when I spoke to her on Monday morning. My husband just called and spoke to Mr A[redacted], who was extremely rude. He actually have the gull to state that the whole staff laughed when they read our complaint. When asked by my husband if there was proof, such as video or photos of our dogs actually being well cared for and fed he laughed and then hung up on my husband! These people are sm. I honestly have never dealt with any company who has treated a paying customer anything like what they have us. I am so upset not only at what happened to my dogs, but that these terrible people are posing as pet lovers who will take care of your loved ones, when they are actually just jerks who will take your money, not take care of your pets and then treat you like garbage! I am again requesting a refund. Our dogs were not taken care of!
Regards,
[redacted]
Just to correct the record...They owner wrote on their application that their dog was 10 years old on 7/5/17We never gave their dog puppy food. My staff was quite taken aback by her rudeness and actually shook up Jessie.We took excellent care of her dogs and went beyond the call to ensure they ate well because her husband said "they were not big eaters" We had 125 dogs here every day during their stay and no other dogs got sick. As far as weight loss, that can happen because the dogs have unlimited playtime and extra calories are burned off compared to laying around at home. The Weimerimer paced a great deal so I'm not surprised she came back thinner. We always have food and water in the kennels in the morning and at night. There are always water stations during the day outside. There was clearly nothing we did that would have made her dogs sick. Maybe the different surroundings and or separation anxiety made them feel bad, certainly not because of our care. In nine years, I have never gotten a complaint such as this. I hope her dogs are well by now. I don't believe she is due a refund.
I was able to speak with my staff who directly worked with the two dogs while they stayed here. They were able to give me very specific details. First, both dogs were fed twice per day. The first two days, they ate half their food so my staff mixed in baby food (at our expense) to make it more...
palatable and it was finished. What the owner doesn't realize is that our dogs at Four Paws have the opportunity to play all day outside with the other dogs. As a result, many dogs loose a few unwanted pounds, entirely due to excersize. All our customers know this and think it is great. They also know their dog will sleep for a day when they get back. Second, her older dogs is 10 years old (based on the vet records) and she got special treatment with an extra nap time during the day. The owner accused us of not giving her dogs water. This is ludicrus! Anyone can look out our windows and see water stations everywhere. The dogs also all have water and food bowls in their kennel each night.The Weimarimer was a sweet dog and paced a lot outside(which is pretty standard with that breed). As far as rudeness, after the owner unleashed F Bombs to my staff things were probably not going to get better. She was told the owner would be happy to speak with her. She never called. Overall, I couldn't disagree more By the way, there two staffers who gave me this input are in college and studying to be vets.
Revdex.com:
m. I honestly have never dealt with any company who has treated a paying customer anything like what they have us. I am so upset not only at what happened to my dogs, but that these terrible people are posing as pet lovers who will take care of your loved ones, when they are actually just jerks who will take your money, not take care of your pets and then treat you like garbage! I am again requesting a refund. Our dogs were not taken care of!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the first response to the Revdex.com they claimed that "they gave our dogs puppy food at our (Four Paws) expense" because they were not eating their food well. Now they are claiming they did not feed our dogs other food, AFTERI have pointed out their food allergies and that they cannot have other food or treats. THAT ALONE IS A HUGE ISSUE! They are negligent, not only did our dogs both lose significant weight (and not from running around-especially not the older dog), they also got very sick and they were given food that they cannot have! Not once were we or our in town contact called during the stay, even-though it is obvious that there was a feeding issue if they felt the need to supplement our dogs diet. Absolutely unacceptable.Our dogs were VERY SICK, and are still not well as of today. They are eating again, but not as well as usual. They are starting to get a little energy back, but they are still coughing and sneezing and much more tired than usual-especially the weimaraner who typically still has the energy of a young pup at 4 years old. We have to wait until next Wednesday the 26th to see if they have improved enough to forgo the additional testing (blood work and chest x-rays) on top of the $201 that we already spent in vet fees for their appointment on Monday because of the sickness that our dogs picked up at Four Paws. As of today neither my husband not I had received a phone call from Four Pets owner, Mr. Robert A[redacted] as the General Manager, Ms. Bobbie A[redacted] had stated he would be calling me when I spoke to her on Monday morning. My husband just called and spoke to Mr A[redacted], who was extremely rude. He actually have the gull to state that the whole staff laughed when they read our complaint. When asked by my husband if there was proof, such as video or photos of our dogs actually being well cared for and fed he laughed and then hung up on my husband! These people are s
Regards,
[redacted]