Mr [redacted] purchased a vehicle from A&L BMW before even seeing the vehicle on 04/14/The vehicle did have a minor dent and chip on the back tailgate, which the dent was pulled and the scratch was touched up as we saw fit; however, it was not to the customers likingWe had mentioned to the customer that if he did bring the vehicle back to A&L that we would again repair the damage at no cost to him The vehicle was never returned hereThe customer wanted the vehicle repaired down there, which we cannot doThe car was also dirty on the exterior because it was transported to North Carolina on an open container This vehicle that he purchased was priced so aggressively that he purchased it all the way from North CarolinaAt the end of the deal, A&L ended up losing money on this vehicle and we still agreed to repair the tailgate again if the vehicle was brought back here The vehicle was never brought back so there is not much else we, the dealer, can do Thanks, Tom J [redacted] Pre-owned Manager/Business Manager, A&L Motor Sales
Mr*** brought his Jaguar in and was determined that the ignition switch was inoperable and he agreed to have us replace itThe ignition switch was however on Back order which caused a delay in the delivery of the partsAlso it took Mr*** several weeks to approve the ignition switch
repairs.the visit we diagnosed numerous other issues including a bad trunk valance which causes the trunk light to stay on thus draining the batteryMr*** declined all those repairs, that is the reason why the battery continues to die*** ***
To assist us in bringing this matter to a close, we would like to know your view on the matter.]I approved the repair on the ignition immediately upon speaking with ***I visited the dealership a couple of days after I had my car towed there (to pick up keys I needed for my office) and my dashboard & ignition had already been taken apartIt did not take me several weeks to approve the repair work, but it took them over months to repair the ignitionEach time that I called, when I did get a response, I was told they were still waiting on the part(s)
Mr. [redacted] purchased a vehicle from A&L BMW before even seeing the vehicle on 04/14/2017. The vehicle did have a minor dent and chip on the back tailgate, which the dent was pulled and the scratch was touched up as we saw fit; however, it was not to the customers liking. We had mentioned to...
the customer that if he did bring the vehicle back to A&L that we would again repair the damage at no cost to him. The vehicle was never returned here. The customer wanted the vehicle repaired down there, which we cannot do. The car was also dirty on the exterior because it was transported to North Carolina on an open container. This vehicle that he purchased was priced so aggressively that he purchased it all the way from North Carolina. At the end of the deal, A&L ended up losing money on this vehicle and we still agreed to repair the tailgate again if the vehicle was brought back here. The vehicle was never brought back so there is not much else we, the dealer, can do. Thanks, Tom J[redacted]Pre-owned Manager/Business Manager, A&L Motor Sales
Revdex.com:At this time, I have not been contacted by Gibraltar Transmission @ Queens Blvd regarding complaint ID [redacted] .Sincerely, [redacted]
Mr [redacted] purchased a vehicle from A&L BMW before even seeing the vehicle on 04/14/The vehicle did have a minor dent and chip on the back tailgate, which the dent was pulled and the scratch was touched up as we saw fit; however, it was not to the customers likingWe had mentioned to the customer that if he did bring the vehicle back to A&L that we would again repair the damage at no cost to him The vehicle was never returned hereThe customer wanted the vehicle repaired down there, which we cannot doThe car was also dirty on the exterior because it was transported to North Carolina on an open container This vehicle that he purchased was priced so aggressively that he purchased it all the way from North CarolinaAt the end of the deal, A&L ended up losing money on this vehicle and we still agreed to repair the tailgate again if the vehicle was brought back here The vehicle was never brought back so there is not much else we, the dealer, can do Thanks, Tom J [redacted] Pre-owned Manager/Business Manager, A&L Motor Sales
Mr*** brought his Jaguar in and was determined that the ignition switch was inoperable and he agreed to have us replace itThe ignition switch was however on Back order which caused a delay in the delivery of the partsAlso it took Mr*** several weeks to approve the ignition switch
repairs.the visit we diagnosed numerous other issues including a bad trunk valance which causes the trunk light to stay on thus draining the batteryMr*** declined all those repairs, that is the reason why the battery continues to die*** ***
To assist us in bringing this matter to a close, we would like to know your view on the matter.]I approved the repair on the ignition immediately upon speaking with ***I visited the dealership a couple of days after I had my car towed there (to pick up keys I needed for my office) and my dashboard & ignition had already been taken apartIt did not take me several weeks to approve the repair work, but it took them over months to repair the ignitionEach time that I called, when I did get a response, I was told they were still waiting on the part(s)
Revdex.com:At this time, I have not been contacted by Gibraltar Transmission @ Queens Blvd regarding complaint ID [redacted].Sincerely,[redacted]
Mr. [redacted] purchased a vehicle from A&L BMW before even seeing the vehicle on 04/14/2017. The vehicle did have a minor dent and chip on the back tailgate, which the dent was pulled and the scratch was touched up as we saw fit; however, it was not to the customers liking. We had mentioned to...
the customer that if he did bring the vehicle back to A&L that we would again repair the damage at no cost to him. The vehicle was never returned here. The customer wanted the vehicle repaired down there, which we cannot do. The car was also dirty on the exterior because it was transported to North Carolina on an open container. This vehicle that he purchased was priced so aggressively that he purchased it all the way from North Carolina. At the end of the deal, A&L ended up losing money on this vehicle and we still agreed to repair the tailgate again if the vehicle was brought back here. The vehicle was never brought back so there is not much else we, the dealer, can do. Thanks, Tom J[redacted]Pre-owned Manager/Business Manager, A&L Motor Sales