Summer Kids

A waste of timeTook some nice, clean, pressed top brand name clothes to this store for consignment/re-sale. The process for Summer Kids is that you bring the items in and leave them there over night for 2 inspections. After having to make a second trip. They only offered me( $9 dollars or $13 dollars as an in-store credit)for about 17 items that they selected. I declined the offer. I took the same items to [redacted] and was offered $32.00 and got my money the same day. I don't understand Summer Kids eye for nice, clean top name brand clothing. In their store the boys clothes are dingy and looks very loved by previous owners and no real brand names. The shoes are not clean with dried mud. I tried to support local business but the customer service at this local own store is poor.I went to this store 5 years ago and was not please with the service I receive then. But when I found out they moved to another location I thought the service would be better. I should have followed my first mind and stick with what I know. Please check out their review on Revdex.com and their [redacted] page. You will see the comments/complaints of the customer service.Desired SettlementThis is a local own store. Please work with your patronBusiness Response Hi [redacted]! We are currently buying Spring & Summer clothing and shoes at Summer Kids. I checked your drop off sheet, and you brought in winter items, which we are not accepting at this time. We have a sign by the door at all times which tells you which season of clothing we are buying, and you can always call and ask us. Some of the other items that you brought in that were spring & summer, had small stains or too much wear. We strive to provide like new items for our customers, so we are unable to buy those that aren't like new. We carry name brand items as well as others. We hope to see you again soon!

The week of October 7, 2013, I purchased a pair of leg warmers for my daughter from Summer Kids. They were to go with her halloween costume. She wore them the evening of October 19, 2013 to Memphis' Zoo Boo and one leg shredded. So the following weekend, I took them back to the store, along with the receipt in order to exchange the leg warmers. The young lady told me the manager was not available and that she would have to have her give me a call in order to exchange them. I have cell phone records that I have called multiple times for 2 weeks and still never heard anything back. When I did speak to the manager/owner, she said that they have a 7 day return policy and the items have to be in the same condition. Well, how can your item be in the same condition if it is defective? She then stated she had been selling these items for a long time and the items have never been returned. I informed her that all items are not the same, and that maybe this one was a fluke or some manufacturing defect. I then said I understand and got off of the phone. I called back, because only one leg warmer was messed up and asked for my credit card receipt back and my leg warmer. She said why do you have to have it back. I said because it is mine and it has my credit card information on it. She said it was her credit card information. (wrong!) She refuses to return my items.Product_Or_Service: HOt pink leg warmers with white polka dotsDesired SettlementI should not have to track anyone down over $3.50 leg warmers. She needs to return MY items. I need a replacement. She cannot prove that my pair was not defective. She can take that up with the manufacturer, but that is not my responsibility as a consumer.Business Response Our return policy states that all returns must be accompanied by a receipt with 7 days of sale. This policy is posted in our store, on our website, and on our receipt, which I have attached a copy of below. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My first complaint is that I returned the item within seven days, however it toss them weeks to get back to me. I called daily. I understand that the item needs to be returned in the same condition it was purchased, but if through normal daily use an item is rendered ineffective and not usable how do you return it in the same condition. It was in a package that didn't acknowledge a manufacturer so that they could be contacted and notified that the item was defective. Notifying a manufacturer should not be the customers job, it is the job of the merchant. My entire complaint is that the item was defective and could not be returned in the same condition. Also, we have the new issue of, I don't have my defective item. Even if I wanted to go and try to repair the item on my own, I can't because the store kept the item and refused to give it back. If I pay for something whether it is defective or not, you can't keep something I pay for. That is fraud. I need my money back now, because I no longer have the item.Business Response Hi! I'm sorry I am unable to replace items not returned within the allotted return time frame, as stated in our posted return policy in the store & on your receipt, due to the nature of the resale business. Please accept my apologies.To clarify, the customer clearly states in her original complaint that she bought the items on October 7th and attempted to return them the weekend following October 19th (October 26?). That is roughly 3 weeks later, not within 7 days. I do not have the torn leg warmers that the customer attempted to return, as they were thrown away after explaining to her that she could not return them, and she bought a replacement pair.

I purchased a diaper bag and paid to have a name embroidered on the bag. When we received the bag, there were several problems with the embroidery job. (Snags in the fabric, gaps in the thread, etc.)We went back and requested a new bag so that we could take it and get it embroidered somewhere else. The associate working at the time first claimed that it looked like we had "picked at the lettering". When we stated, why would we pick it at we want our bag to look nice. Minutes later the same associate said, "The bag looked fine there was nothing wrong with it". Then followed that statement, by saying she could see that one of the letters could "maybe look better".The associate then said, "You are welcome to take it home and pick it out and we can re-sew it" or "you can buy a new bag"...with a very strong attitude.We expressed that we did not want them to re-sew the bag, because of the poor quality on the first one. The associate then proceeded to call me crazy for saying there was anything wrong with the bag in the first place. "If you stand back far enough it looks fine". Then said my only option was to buy a new bag.The associate was very unprofessional and rude. Her statements were very contradicting.I took the diaper bag to a professional embroidery shop and they were shocked that a business would send out that quality of work. They were even more shocked when I shared the store associates comments with them. They agreed 100% that the work was very poor quality. I paid the new company to fix the embroidery job.Summer Kids has a lot of cute items in the store, but I would not recommend them because of their poor embroidery quality and their horrible customer service. I have never been so disrespected by a business. They were very unprofessional and disrespectful.Desired SettlementI would like to be reimbursed for the embroidery, but am not expecting anything. I absolutely do not want to be contacted by the business since I was verbally attacked and called names in the store.Business Response I have uploaded a picture of the custom diaper bag ordered before it left the store. As you can see, it is a perfect embroidery job. We are not responsible for what happens after it leaves the store. As stated on our receipt & posted in the store, our return policy is- "No returns or exchanges on personalized purchases or custom orders." Unless there is a mistake on my part, I cannot replace an item that has already been personalized per the specifications of the customer.