Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not consider their response to be any kind of resolutionEspecially since most of their response was a total lieYes I did ask them to fertilize my lawn that yearAnd yes I do believe that did the first applicationAnd yes I did call them probably around June 18th asking when they would be backAfter that nothing else is trueThey did not return. They admitted that they leave invoices on the doorIf they had come again I would have had another invoiceI did not find out about the additional services until until it showed up on my creditAnd the fact that he said he came ever 4-weeks after the supposed time on June 27th proves he does not even know when they came and did service, that is because they did notAnd that is because they didn'tAlso I did not get a courtesy call in AugustI did get a past due statement in July and that is when I called and made a credit card paymentAnd I got another one in August also, that's when I called and asked what is up and they told me they remembered I called with credit card info and they would take care of itI asked them if they needed the info again they said noThen I got the statement for the one service they did do, from collections I again called and theysaid they would take care of itIt was not till December that it showed up on my credit and I called again several times and finally talked to someoneHe refused to remove it from my credit even though he admitted remembering I called with card info before it went to collectionsI told him that it was obviously a misunderstanding and he admitted that it was unfortunate but that I needed to deal with collection agency nowEven in his response to you he said once it goes to collections its "out of our hands"This is a total lieI have hired collection agencies for my business and once I turn something over it is not "out of our hands" the business has total control over that company they hireI should have never been turned over to the collection agencyIt was their mistake, they did not run the cardAt any point if they would have said they needed card info again or needed a different form of payment, before it went to collections, I would have given them this. Even after it went to collections before it showed on my credit if they would have said you need to pay the collection service I would have done thatBut instead they lied to me and said they would take care of it and that "it had to be a mistake"And then to charge me for services that they did not do to make up for what they lose by turning it over to collections and charging me a bunch of late fees is just wrongMy biggest mistake was taking them by their word and believing they would take care of itAll I want them to do is to do the right thing and admit to the collection agency that I should have never been turned over to themRemove my account from the collection service and charge me for the service they did do.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason for my rejection is that I STILL do not have the check they keep saying has been sent. Summer Lawns left a message on my phone on Friday, 8/14, saying that they had sent the check via mail. We had another message from them on Monday, 8/17, saying that the check is in the mail. As of today, 8/19, we still do not have the check. This is the same issue we have been having with them all along. Until we receive the check (and the check clears the bank) we do not view this matter as resolved. At this point we will not dispute the amount of $726.75. All we are expecting is the check that they say has already been sent. Since their business and our residence are both in Eagle, I find it hard to believe that a check that they claim to have sent last Friday has not arrived.Sincerely,[redacted]
My name is [redacted] Vice President for Summer Lawns in Eagle, Idaho. In regards to the complaint submitted on 8/10/2015 (ID [redacted]). This client signed up for service on 5/29/2015 for lawn and tree health care. They prepaid for service on 6/4/2015 and received a prepay discount of 5% for a...
total prepay amount of $940.50. The first round of applications were completed on 6/5/2015 and included a lawn application for $90.25, Tree & Shrub fertilization for $61.75 and Tree & Shrub insect spray for $61.75. Total completed service came $213.75, leaving a prepaid balance of $726.75. The client called in to cancel services on 7/16/2015. The salesman [redacted] filled out a cancel form and turned in a request for a refund to our accounting department. The client then called the office and spoke to [redacted] on 8/3/2015 and he assured them that the request had been turned in and that he would follow up with accounting. The request has been received and a refund check in the amount of $726.75 has been issued to the client via mail. The refund amount that the client is requesting is inaccurate. If needed I can send in a copy of the invoice that was supplied to the client via email for the services completed on 6/5/2015. We also attempted to call the client and left a message in regards to the refund amount. Respectfully, [redacted]VP & Director of Operations
I am the VP and Director of Operations for Summer Lawns. In regards to complaint ID [redacted] about our business. It is referencing lawn health care services performed in 2013. The client signed up for a lawn fertilization and weed control program that was presented to him in April of 2013. He called...
back in May to get started with services. We completed the first application on May 17th 2013. We have records of the client calling in on June 18th 2013 wanting to know when his next scheduled service would be. We then came out on June 27th for the second lawn application. We continued to service the property every 4-6 weeks. Our technicians leave an invoice on the door after each application. We also send out past due statements in the mail. The client was 90+ days past due, we also did a courtesy call in August letting the client know it was going to be sent to collections if we do not hear back by a set date. We didn’t hear back or receive payment and his past due was then turned over to [redacted]. The client called in a few weeks after his account was turned over to action collections and stated that he had been out of town and would like to pay with his credit card. The receptionist took a message. We could not take the payment since it was already in collections. We then received a call from [redacted] roughly 6 months later saying that we had worked out a deal with the client to remove him from collections. This was not true as our hands are tied once it is turned over to the collection agency. Our account manager then spoke to the client and let him know that there wasn’t anything we could do at this point. The client then kept asking the manager why not and he again explained that it was out of our hands and he must take this up with the collection agency. After a few minutes of discussion the manager politely hung up the phone. It is unfortunate that it was sent to collections, but at 90+ days past due we didn’t have any other choice. Respectfully, [redacted]Certified Arborist (PN-7352A), CLTVP & Director of OperationsSummer Lawns, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not consider their response to be any kind of resolutionEspecially since most of their response was a total lieYes I did ask them to fertilize my lawn that yearAnd yes I do believe that did the first applicationAnd yes I did call them probably around June 18th asking when they would be backAfter that nothing else is trueThey did not return. They admitted that they leave invoices on the doorIf they had come again I would have had another invoiceI did not find out about the additional services until until it showed up on my creditAnd the fact that he said he came ever 4-weeks after the supposed time on June 27th proves he does not even know when they came and did service, that is because they did notAnd that is because they didn'tAlso I did not get a courtesy call in AugustI did get a past due statement in July and that is when I called and made a credit card paymentAnd I got another one in August also, that's when I called and asked what is up and they told me they remembered I called with credit card info and they would take care of itI asked them if they needed the info again they said noThen I got the statement for the one service they did do, from collections I again called and theysaid they would take care of itIt was not till December that it showed up on my credit and I called again several times and finally talked to someoneHe refused to remove it from my credit even though he admitted remembering I called with card info before it went to collectionsI told him that it was obviously a misunderstanding and he admitted that it was unfortunate but that I needed to deal with collection agency nowEven in his response to you he said once it goes to collections its "out of our hands"This is a total lieI have hired collection agencies for my business and once I turn something over it is not "out of our hands" the business has total control over that company they hireI should have never been turned over to the collection agencyIt was their mistake, they did not run the cardAt any point if they would have said they needed card info again or needed a different form of payment, before it went to collections, I would have given them this. Even after it went to collections before it showed on my credit if they would have said you need to pay the collection service I would have done thatBut instead they lied to me and said they would take care of it and that "it had to be a mistake"And then to charge me for services that they did not do to make up for what they lose by turning it over to collections and charging me a bunch of late fees is just wrongMy biggest mistake was taking them by their word and believing they would take care of itAll I want them to do is to do the right thing and admit to the collection agency that I should have never been turned over to themRemove my account from the collection service and charge me for the service they did do.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason for my rejection is that I STILL do not have the check they keep saying has been sent. Summer Lawns left a message on my phone on Friday, 8/14, saying that they had sent the check via mail. We had another message from them on Monday, 8/17, saying that the check is in the mail. As of today, 8/19, we still do not have the check. This is the same issue we have been having with them all along. Until we receive the check (and the check clears the bank) we do not view this matter as resolved. At this point we will not dispute the amount of $726.75. All we are expecting is the check that they say has already been sent. Since their business and our residence are both in Eagle, I find it hard to believe that a check that they claim to have sent last Friday has not arrived.Sincerely,[redacted]
My name is [redacted] Vice President for Summer Lawns in Eagle, Idaho. In regards to the complaint submitted on 8/10/2015 (ID [redacted]). This client signed up for service on 5/29/2015 for lawn and tree health care. They prepaid for service on 6/4/2015 and received a prepay discount of 5% for a...
total prepay amount of $940.50. The first round of applications were completed on 6/5/2015 and included a lawn application for $90.25, Tree & Shrub fertilization for $61.75 and Tree & Shrub insect spray for $61.75. Total completed service came $213.75, leaving a prepaid balance of $726.75. The client called in to cancel services on 7/16/2015. The salesman [redacted] filled out a cancel form and turned in a request for a refund to our accounting department. The client then called the office and spoke to [redacted] on 8/3/2015 and he assured them that the request had been turned in and that he would follow up with accounting. The request has been received and a refund check in the amount of $726.75 has been issued to the client via mail. The refund amount that the client is requesting is inaccurate. If needed I can send in a copy of the invoice that was supplied to the client via email for the services completed on 6/5/2015. We also attempted to call the client and left a message in regards to the refund amount. Respectfully, [redacted]VP & Director of Operations
I am the VP and Director of Operations for Summer Lawns. In regards to complaint ID [redacted] about our business. It is referencing lawn health care services performed in 2013. The client signed up for a lawn fertilization and weed control program that was presented to him in April of 2013. He called...
back in May to get started with services. We completed the first application on May 17th 2013. We have records of the client calling in on June 18th 2013 wanting to know when his next scheduled service would be. We then came out on June 27th for the second lawn application. We continued to service the property every 4-6 weeks. Our technicians leave an invoice on the door after each application. We also send out past due statements in the mail. The client was 90+ days past due, we also did a courtesy call in August letting the client know it was going to be sent to collections if we do not hear back by a set date. We didn’t hear back or receive payment and his past due was then turned over to [redacted]. The client called in a few weeks after his account was turned over to action collections and stated that he had been out of town and would like to pay with his credit card. The receptionist took a message. We could not take the payment since it was already in collections. We then received a call from [redacted] roughly 6 months later saying that we had worked out a deal with the client to remove him from collections. This was not true as our hands are tied once it is turned over to the collection agency. Our account manager then spoke to the client and let him know that there wasn’t anything we could do at this point. The client then kept asking the manager why not and he again explained that it was out of our hands and he must take this up with the collection agency. After a few minutes of discussion the manager politely hung up the phone. It is unfortunate that it was sent to collections, but at 90+ days past due we didn’t have any other choice. Respectfully, [redacted]Certified Arborist (PN-7352A), CLTVP & Director of OperationsSummer Lawns, Inc
8/20-We finally did receive the check today from Summer Lawns. Thank you so much for your help in resolving this for us.[redacted]