Summerdale Apartments

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [If [redacted] would review the tenant file she would see were I made a payment via money order prior to sectassistance taking affect at which when it actually did take affect back paid my rent for the month of February a prorated amount that they found me not responsible forWhich initiated the over payment to begin with [redacted] needs to further understand that I am well aware of the state of Virginia's security deposit code Title 55- [redacted] , Chapter 13.2; 55-248.15:Security Deposits and that this issue does not fall under this codeAlso I am fully aware of non-payment of water since prior to her becoming part of management of Summerdale the previous management advised me that there would not be an automatic refund of monies until the end of lease term and that if I wanted to refrain from making the water payments I could and it would be subtracted from that credit hence the statement included in this claim "$less water"The first time I actually received any contact from anyone of Summerdale was 3/31/which was only initiated due to me contacting them via telephone and leaving a message when a email sent 3/6/was never responded toAfter being told the issue was being investigated and they were waiting for a response from *** I myself contacted the supervisor of the Housing choice voucher program [redacted] *** via email since she has been completely aware of all the issues arising from Sumerdale that I have experienced, and informed me that she had not received no such inquiry in regards to rent over paymentSince I have received information from [redacted] in the pass with a non valid reason of animosityI opened this claimed and contacted [redacted] [redacted] *** also implies that she mailed a final account statement on 2/26/which I have yet to receiveBeing that days is code for security deposits over days is absurd for a community which is considered a tax credit community to research a simple rent over payment since I am positive they keep extensive records in order to comply with the government [redacted] needs to also keep in mind that this issue has absolutely nothing to do with which seems to be a personal issue of who was at my home at what timeSince I did do my part in complying with their housing regulations which was deemed acceptable by the Regional Manger [redacted] (may not be correct spelling) and the housing authority of Richmond which is why I still have my assistanceThis unprofessional attitude and the fact of the matter that [redacted] has to include responses unrelated to the issue at hand is more reason why I filed this claim and will be contacting [redacted] Any and all disagreements [redacted] has with the previous out come of a prior decision that does not regard this matter needs to be addressed with her manager and the *** since they decided on that issue and it has nothing to do with this particular issueSecondly I was advised to not close this case until monies was refundedAt this point I will refrain from initiating any contact with [redacted] until she can refrain from discussing unwarranted issues and pertain to the matter at handI will be contacting [redacted] also about thisI expect the up most professionalism at all time, regardless feeling towards an out come at which one has no control over which has absolutely nothing to do with the current issue] Regards, [redacted] ***

Good Afternoon,
sans-serif;">We have received another complaint from the above namedWe have given her the same information as we are stating in this partial response*** *** participated in the Section Housing program starting in February of At that time *** *** was not paying her rent, section was paying the full portion of her rent which was $***
*** *** is aware that any money received from the government has to go toward the “rent” balance charge onlyIt appears from her ledger that *** *** never made her water bill utility payments which caused a discrepancy in her final account balance in I have *** *** and the corporate department researching this as this was stated to *** *** on 03/and 04/Her Final account statement was mailed to her on 02/26/and I have file copies if neededAt the bottom portion of that statement there is a clause stating
“Thank you for being a valued resident at Summerdale ApartmentsYour refund is being processed at this timePlease allow days (under most circumstances) from your date of move out to receive this refund”*** *** is not a circumstance as the government was making payments on her behalf which left a credit that we believed belonged to Section
Any payments that she did not make are not hers to recoup
It was advised to me today that a check was sent to her at *** *** *** *** *** ** ***However because we are still investigating this issue she needs to be aware that she will be responsible of repaying any money owed back to Summerdale/*** (Section 8)As soon as I get any additional information on this statement I will update you and the former resident
*** *** did not follow the rules or regulations for our housing program based on the fact she had an unauthorized occupant that was not listed on her Section voucher *** *** is no longer a resident at Summerdale Apartments however we wish her the best of luck in the future
*** ***
Resident Manager
Summerdale Apartments
*** *** *** ***
*** *** ***
Phone: ***
Fax: ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[If [redacted] would review the tenant file she would see were I made a payment via money order prior to sect. 8 assistance taking affect at which when it actually did take affect back paid my rent for the month of February a prorated amount that they found me not responsible for. Which initiated the over payment to begin with. [redacted] needs to further understand that I am well aware of the state of Virginia's security deposit code Title 55- [redacted], Chapter 13.2; 55-248.15:1 Security Deposits and that this issue does not fall under this code. Also I am fully aware of non-payment of water since prior to her becoming part of management of Summerdale the previous management advised me that there would not be an automatic refund of monies until the end of lease term and that if I wanted to refrain from making the water payments I could and it would be subtracted from that credit hence the statement included in this claim "$770 less water". The first time I actually received any contact from anyone of Summerdale was 3/31/14 which was only initiated due to me contacting them via telephone and leaving a message when a email sent 3/6/14 was never responded to. After being told the issue was being investigated and they were waiting for a response from [redacted] I myself contacted the supervisor of the Housing choice voucher program [redacted] via email since she has been completely aware of all the issues arising from Sumerdale that I have experienced, and informed me that she had not received no such inquiry in regards to rent over payment. Since I have received false information from [redacted] in the pass with a non valid reason of animosity. I opened this claimed and contacted [redacted]. [redacted] also implies that she mailed a final account statement on 2/26/14 which I have yet to receive. Being that 45 days is code for security deposits over 60 days is absurd for a community which is considered a tax credit community to research a simple rent over payment since I am positive they keep extensive records in order to comply with the government. [redacted] needs to also keep in mind that this issue has absolutely nothing to do with which seems to be a personal issue of who was at my home at what time. Since I did do my part in complying with their housing regulations which was deemed acceptable by the Regional Manger [redacted] (may not be correct spelling) and the housing authority of Richmond which is why I still have my assistance. This unprofessional attitude and the fact of the matter that [redacted] has to include responses unrelated to the issue at hand is more reason why I filed this claim and will be contacting [redacted]. Any and all disagreements [redacted] has with the previous out come of a prior decision that does not regard this matter needs to be addressed with her manager and the [redacted] since they decided on that issue and it has nothing to do with this particular issue. Secondly I was advised to not close this case until monies was refunded. At this point I will refrain from initiating any contact with [redacted] until she can refrain from discussing unwarranted issues and pertain to the matter at hand. I will be contacting [redacted] also about this. I expect the up most professionalism at all time, regardless feeling towards an out come at which one has no control over which has absolutely nothing to do with the current issue. ]
Regards,
[redacted]

Review: As stated before I have resided at the apartment community for over a year and a half with no issues and have followed all procedures. Until recently I have been harassed by a tenant who recently moved in down stairs about noise violations that hold no truth. Upon receiving a phone call from the management office I explained to them how the complaints where false and that I have been a model tenant for the time I have resided @ Summerdale. [redacted] advised to make notes and keep a record of the issues. After this phone call the management begin asking personal questions to ask why the Father of my children regularly at my house is after I have removed him from the lease. I explain to the them my working hours and that he is there only until I get home which is usually around 630pm and there around 645am to insure that my 10yr old makes it safely to school. This arrangement has apparently become an issue, which is unfounded since I have more than complied with the verifying of residence (which was done twice) and the random audit that was performed over the summer at which all documentation of such is in my file. This issue which has now become a matter of privacy violations that hold no merit. I proceeded to provide my notice to leave the premise was then a couple of days later provided with a notice of violations and a warning of eviction and lease termination on the 1/31/2014 if I have not complied by providing yet again proof of other residence for the father of my kids and noise violation. This is absurd have contacted the management at [redacted] on 12/31/2013 and informed them of these issues at which I was asked did the management perform an investigation: No, a phone call is not an investigation, then I informed of the violation of privacy concerning why my kids father is at my house at which I gave the reason: He is there to see his kids and to help me with childcare since in the state of VA it is illegal to leave a 10 and 2 yr. old unattended in the home.Desired Settlement: I would like to be able to receive a truthful and unbias rental verification. I would like to be able to vacate the premise on my lease ending date of 1/31/2014 with no issues. To stay at the apartment complex any longer is unjust with the failure of [redacted] at Summerdale to accurately perform management duties and the invasion of privacy with the asking of in depth questions involving my personal life and who comes and goes from my home at what time. Otherwise I will be seeking legal

Business

Response:

Customer Information: [redacted] Phone: [redacted]

I understand the concerns of the complaint. However, at the time of move-in the resident signed documents and addendums advising that only members stated on the lease could dwell in the unit based on the ([redacted]) program. Although, I understand the need to have a babysitter for the children as they cannot be left alone. We cannot allow someone to reside in the home without making sure this person has qualified to do so. We did not perform a random audit on the resident. The resident was up for renewal and ill addition we received several complaints about the noise coming from this unit. Management spoke with the unauthorized member who informed us that he was living there and working nights. In addition we had statements with the above address on his personal documents. We recently received a notarized statement however we asked for a current lease or mail showing a different address for this individual. We apologize if [redacted] feels that we invaded her privacy however please take note to the following below:
TAKE NOTiCE that according to the terms of your Lease or Rental Agreement, and Chapter 55 of the Code of Virginia (1950), as amended, the Virginia Residential Landlord and Tenant Act, you are required to: Adhere tollage Six (6), Section Five (5) of your signed Lease Agreement and Item 8 & 10 of your signed Rules and Regulations which states "Tenant(s) must personally use and occupy the Dwelling Unit premises as a single-family residence which consist of Tenant(s) and those persons listed in Paragraph l(h) of this Lease Agreement. Tenant(s) may not sublet the Dwelling Unit or any part thereof. Assignment of the Lease Agreement will not be approved by Landlord under any circumstances. No persons, other than those named occupants and Tenants(s) may occupy the Dwelling Unit on a regular basis.", "Tenant(s) will not make any disturbing noises in the dwelling unit and/or on the premises which will unreasonably interfere with the rights, comfort, or convenience of other tenants in the community.", "Tenant(s) are responsible for the acts and conduct of their guests or visitors to the apartment community, and if such guests or visitors commit acts which constitute violations of this Lease Agreement or Virginia law, Landlord may proceed against Tenant(s) for termination of this agreement based upon the violations of such guests or visitors." Your failure to do so constitutes a material non compliance with these provisions.
If [redacted] would like to submit another rental verification, I would be happy to have someone else complete the form from the company on her behalf to ensure she receives an un-bias verification. We also would be willing to grant her out of her lease effective 01/31/2014.
Regards,
Summerdale Apartments

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: I have contacted this company a total of 3 times. Once by email directly to Summerdale Apartments, once by email directly to [redacted] and once by phone were I left a message and my phone call was returned on Monday, 3/31/2014 at 2:33pm. I understand that under Virginia law that the landlord has 45days to refund a security deposit. But this is not a security deposit this is over payment in rent. I was previously receiving assistance through the [redacted], VA ([redacted]). In the year of 2012 I had became sole contract owner of the lease contract. Upon doing so I was granted my voucher and was able to apply at the residence. Since I already resided there I was responsible for paying rent until the residence was approved by the [redacted] at which I paid rent up to the month of February and possibly March 2013 via money order issued by [redacted]. Afterwards I received a letter that I was approved for vacancy and that the [redacted] would pay all of my rent back dating to February 2013. I have begun the initiation with [redacted] to trace my money order and provide me with a photo copy of the monies paid since this was paid in two money orders. I also contacted the [redacted] supervisor [redacted]) who states via email that she has received no such inquiry regarding an over payment in rent from them. Being that I moved out and returned the residence keys in person on January 22, 2014 , this has become more then ample amount of time to do this so called research that I have been told is being done but is obviously not. So I am submitting as I was instructed to do before taking legal action. I have done more then complied with this housing management but now this has become to much and makes no sense what so ever. Next I will be once again contacting their management company "[redacted]" and also filing a complaint with HUD.Desired Settlement: I would like the refund of my overpaid rent before April 30,2014. If not I will began proceeding with legal action. At this point I have gone through enough issues with the management of this apartment complex and this has become more than just an issue of discrimination and unjust business practices.

Business

Response:

Good Afternoon,

We have received another complaint from the above named. We have given her the same information as we are stating in this partial response. [redacted] participated in the Section 8 Housing program starting in February of 2013. At that time [redacted] was not paying her rent, section 8 was paying the full portion of her rent which was $[redacted].

[redacted] is aware that any money received from the government has to go toward the “rent” balance charge only. It appears from her ledger that [redacted] never made her water bill utility payments which caused a discrepancy in her final account balance in 2013. I have [redacted] and the corporate department researching this as this was stated to [redacted] on 03/28 and 04/02. Her Final account statement was mailed to her on 02/26/2014 and I have file copies if needed. At the bottom portion of that statement there is a clause stating

“Thank you for being a valued resident at Summerdale Apartments. Your refund is being processed at this time. Please allow 45 days (under most circumstances) from your date of move out to receive this refund”. [redacted] is not a normal circumstance as the government was making payments on her behalf which left a credit that we believed belonged to Section 8.

Any payments that she did not make are not hers to recoup.

It was advised to me today that a check was sent to her at [redacted]. However because we are still investigating this issue she needs to be aware that she will be responsible of repaying any money owed back to Summerdale/[redacted] (Section 8). As soon as I get any additional information on this statement I will update you and the former resident.

[redacted] did not follow the rules or regulations for our housing program based on the fact she had an unauthorized occupant that was not listed on her Section 8 voucher. [redacted] is no longer a resident at Summerdale Apartments however we wish her the best of luck in the future.

Resident Manager

Summerdale Apartments

Phone: [redacted]

Fax: [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[If [redacted] would review the tenant file she would see were I made a payment via money order prior to sect. 8 assistance taking affect at which when it actually did take affect back paid my rent for the month of February a prorated amount that they found me not responsible for. Which initiated the over payment to begin with. [redacted] needs to further understand that I am well aware of the state of Virginia's security deposit code Title 55- [redacted], Chapter 13.2; 55-248.15:1 Security Deposits and that this issue does not fall under this code. Also I am fully aware of non-payment of water since prior to her becoming part of management of Summerdale the previous management advised me that there would not be an automatic refund of monies until the end of lease term and that if I wanted to refrain from making the water payments I could and it would be subtracted from that credit hence the statement included in this claim "$770 less water". The first time I actually received any contact from anyone of Summerdale was 3/31/14 which was only initiated due to me contacting them via telephone and leaving a message when a email sent 3/6/14 was never responded to. After being told the issue was being investigated and they were waiting for a response from [redacted] I myself contacted the supervisor of the Housing choice voucher program [redacted] via email since she has been completely aware of all the issues arising from Sumerdale that I have experienced, and informed me that she had not received no such inquiry in regards to rent over payment. Since I have received false information from [redacted] in the pass with a non valid reason of animosity. I opened this claimed and contacted [redacted] also implies that she mailed a final account statement on 2/26/14 which I have yet to receive. Being that 45 days is code for security deposits over 60 days is absurd for a community which is considered a tax credit community to research a simple rent over payment since I am positive they keep extensive records in order to comply with the government. [redacted] needs to also keep in mind that this issue has absolutely nothing to do with which seems to be a personal issue of who was at my home at what time. Since I did do my part in complying with their housing regulations which was deemed acceptable by the Regional Manger [redacted] (may not be correct spelling) and the housing authority of Richmond which is why I still have my assistance. This unprofessional attitude and the fact of the matter that [redacted] has to include responses unrelated to the issue at hand is more reason why I filed this claim and will be contacting [redacted]. Any and all disagreements [redacted] has with the previous out come of a prior decision that does not regard this matter needs to be addressed with her manager and the [redacted] since they decided on that issue and it has nothing to do with this particular issue. Secondly I was advised to not close this case until monies was refunded. At this point I will refrain from initiating any contact with [redacted] until she can refrain from discussing unwarranted issues and pertain to the matter at hand. I will be contacting [redacted] also about this. I expect the up most professionalism at all time, regardless feeling towards an out come at which one has no control over which has absolutely nothing to do with the current issue. ]

Regards,