Summers Plumbing, Heating and Cooling

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Contact Name and Title: Dan [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @summersphc.com **Complaint resolved directly with customer before Revdex.com notification arrived [redacted] I have apologized directly to Mrs [redacted] for her experience with her tune up and returned her check to her as per our satisfaction guarantee We did perform a very in-depth cleaning and safety inspection of the yr old furnace at the [redacted] homeOur visit was performed by a certified technician that has over yrs of experience in furnace service and repairThe technician's inspection found the furnace operating but he did have concern over one of the electrical components in the furnace showing signs of a very short life expectancyHe made a recommendation and was given permission by the homeowner to replace that component before it failed completelyEven with our best intentions in mind- infrequently, when an older furnace is taken apart and put back together during our tune up process it can cause a marginally operating component to become unreliable and intermittently failThat was the case in this instanceI have already refunded the entire invoice amount for the tune up as well as for the new part we installed as the customer had chosen to have the furnace repaired by a different service companyWe always strive for our customers' 100% satisfaction and stand behind thatI'm very sorry that things didn't work out as striven for, but at very least I'm glad to have been able to keep our promise of a money-back guarantee OFFER: I have refunded the entire invoice amount to the customer as per our satisfaction guarantee