Summerset Marine Construction, L L C

My husband and I purchased a 1997 21 foot Monterey boat from Summerset Marine(The Boat House) in May of 2012. Ever since the purchase of our boat we have had nothing but problems with not only the boat, but also with the staff. We are completely disappointed by the lack of respect and professionalism by a local establishment. Since May of 2012, we have not had the chance to confidently take our boat out because of the numerous problems that have occurred. Each time a part breaks on our boat, we have religiously used The Boat House to repair it to try and build a relationship with this company.We should have learned the first time when they overcharged and did not correctly fix the issue. Each time,they either misdiagnose the problem or "fix" it rather to have it break a few weeks later. The communication with The Boat House has been awful. Between the service manager, [redacted], not returning our phone calls or emails, and then with having to bring up the issue with the owner, [redacted], we feel violated and bullied. We are very surprised customers return to do business with The Boat House because of the way they treat their customers. They have had unreliable and poor customer service. The following is a list of issues we have had with the boat. Each time we brought the boat in, it was US who had to contact them to find out their diagnosis or if the problem was fixed properly. May 2012: Replace tongue jack, wheel bearings, speedometer, depth finder (All occurred the very first day we took the boat on the lake). Summer 2012: Boat would continually die in middle of lake. A technician came out on four different occasions to attempt to fix problem. October 2012: winterizing by The Boat House April 2013: Summerization of boat, Door Latch replaced, plastic brackets replaced, battery switch replaced-Technician checked to see if starter had blown May 2013: Starter loose May 2013: Lower unit leak May 2013: Replace lower unit( $2,181 !!!) Most of the major problems that happened in May where after we winterized and summerized the boat with The Boat House. We took the boat out one time and it died in the middle of the lake. The Boat House diagnosed the problem with the lower unit as being caused by a fish line. Naively, we believed them and called our insurance compnay. After having our insurance company come to The Boat House to look at the boat, insurance disagreed with The Boat House claim as being false. The Boat House refuses to admit that something did or did not happen in the winterizing and summerizing of our boat, even though other local boat dealerships believe this could quite possibly be the cause. June 2013: Look at welding by starter July 2013: After spending nearly $2000 on fully replacing the lower unit, The Boat House found a possible crack in the engine block. Now, they want almost $5000.00 to fix this problem. Again the Boathouse should have seen this during one of the numerous times we have had taken the boat in for service or had the boat looked at or at the very least when they worked on the lower unit. If we would have known the block was cracked, we would have never fixed the lower unit and would have filed another insurance claim. We received a quote from another competitor said to fix the crack would be $1,500.00. That is $3,500.00 difference. We strongly believe other consumers need to know about the shady offerings that The Boat House has to offer. Needless to say, the service manager, [redacted] and the owner, [redacted] himself have both said they have not seen another boat come in as many times as ours and call this boat a "LEMON". We sent emails and called numerous times to try and talk to both men, and have received no response or a very delayed response since August. Finally, my husband and I went in and were rudely ignored for over 25 minutes. We refuse to do business with a company who treats their customers so awful. They have humiliated and ignored us on numerous occasions. Now we have a boat that we cannot enjoy because of The Boat House's neglect.