Summit Association Management, Inc.

We NEVER had the ability to withdraw money from anyones accountThey either paid by check, or bill pay thru the bank or used pay pal which that person would set upIf the funds were transferred to the HOA account they they were creditedAgain, we don't owe youWHy didn't your current company contact you at and day late and why haven't you asked them to waive the late feeTHey have that ability Any checks we received were sent to the new management company

Complaint: ***
I am rejecting this response because: This HOA company was fired by our HOA board, possibly due to my own complaints against them for withdrawing money from my bank account multiple times in a month for HOA dues causing me overdrafts, so there are sore feelings between this company and the board, and so it is my feeling that they intentionally "sat" on the three cheques that were sent to them in error. I receive misdirected mail constantly, and I make valiant efforts to reunited the owner with his mail. This company didn't even make a perfunctory effort, which you would think a professional company would do.And to answer the remark at the end of the response, cheques sent from any bank's bill pay system are withdrawn in advance and so are in effect already paid. You have to have a reason to investigate whether they were negotiated.This company owes me $in late fees because they didn't notify me of the error. They claim they have no records of me, but I am sure they still have the telephone number of the HOA they worked for briefly and could've contacted them at the very least. And, my telephone number is available on the internet to anyone with eyes and hands
Sincerely,
*** ***

The new Management company should have sent to all owners a letter explaining the change and where to start sending your payments at least a month before they would have collected the first payment. They also should have sent you letters once your payments were late. Lastly they shouldn't charge you...

late fees. A transisition from one management company to another always has some issues like yours. You should be contacting the Board to ask them to waive any late fees. We don't track who sends us a check in error, it is returned at the lockbox where they are processed. We never saw it and wouldn't have had contact information for you once all the records had been sent back to the Board/New Management company. You didn't notice that checks were not being deposited?

Complaint: [redacted]
I am rejecting this response because:This boy who is answering for his company doesn't know what he is talking about.  I have in my possession an ACH authorisation form from their admin asst. [redacted],  Now, if he claims that they never withdraw money from homeowner's bank accounts, why do I have this authorisation form from his company & how is it I can produce my bank statements showing multiple withdrawls Summit made from my account, sometimes twice in the same month?Like I said, this boy doesn't know what he is talking about and given the speed at which he answered my last reply didn't take the time to investigate the matter before sending off this pro-forma response. It is evident that my complaint to the Revdex.com is unimportant to their company that they assign an entry-level clerk to address the matter with this level of care and interest.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/15) */
He was told he has a BAD CARD. The card has been actived but it's not being read at the reader and it needs to be replaced but he wouldn't accept that.
Nothing we can do if the stripe on the card gets demagnetized except replace it. .