Per the agreement signed by the customer we do not cover other shops completing warranty workI also request proof that this alternate shop is a licensed repair facility and that they had the heads machined as per standard procedure when changing head gaskets on a vehicleI also am requesting the customer return the parts purchased by our company on our account to complete this warranty work Also the delay in completing the warranty work was with the manufacture of the water pump that caused the issue to begin with and not with our company, and nowhere in any of our warranty agreement is 24/roadside assistance part of our warranty agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I was initially told that it would be about a day jobElite performance said that they were waiting on the crank and that it would take to daysThen as time continued to pass, Ms*** said that they were waiting on the part to come from Japan (4/18/2015) Until I read their response, I was only told about the one crank from Japan I was told that the crank that came in was for the wrong size motorI guess this is when they decided to go back to the original plan, which was to replace the motor, not to rebuild it When I picked up the car on May 6, 2015, the car barely moved starting off ** said the issue was a result of no gas, but the next morning it did the same thing with gasIt then began to act as if it would cut off if I stopped at a red light or stop signSo I stopped by the shop** asked me to drive it a couple hundred miles to give the computer time to registerI said okay because I trusted his expertise and I knew that he guaranteed his work and the motor for monthsThe next Tuesday, May 12th, I was going to the mailbox and I noticed a for rent sign on the buildingI stopped by on Wednesday May 13thI was told to come back the next day because he didn't have timeThat night, I went to church in *** and the car had a hard timeThankfully I made it to church and backI went back on Thursday, May 14th at the time we had set and no one was at the shopI called and they asked me to come back the next dayI went back on that Friday, May 15th The other mechanic was sent out because they were in the process of moving While he looked, I notice that the antifreeze reservoir was emptyThe gentlemen filled the reservoir with waterHe said every thing was fineThey talked about ordering my lights that were broken doing the service(a piece broke that would not allow them to be tightened.) On May 29, at 2:pm, the car cut off in the middle of the road and it rolled into the QT parking lot, by the grace of GodI called several times and no one answeredI was finally able to get through, but *** was on an important phone callMy sister had to come to pick me up *** did call back at 4:pm** came on Sunday, May 31st at 7:pm to pick up the keyOn Wednesday June 3, 2015, he picked up the car from the QT in *** in the evening*** and I have been talking back and forth via text messageAs of June 5th, ** was unsure of what was going on with the vehicle I am hoping for excellent service and a quick resolve This is the only vehicle that I have to get back and forth to workI consider the matter unresolved pending the fixing of the vehicle
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Because Elite performance does not answer my phone calls, I have to text ***I went by the shop after seeing the for rent sign** said that if I had any problems that they would come to my home or I could bring the car to their homeThey would be fixing cars under warranty at their homeOn Monday, June 8, 2014, this is the text conversation concerning the vehicle:
Me: Hello ***, any breathtaking through with the Subaru?
Brandy: ** is trying to get in touch with someone he knows that may be able to help, still working on figuring it outMe: What is the address of where the car is located?
Brandy: It's at my houseMe: What's the address?
I'm sorry I don't give my home address out, if you want the car brought to you I can arrange thatMe: Ok , bring the car pleaseBrandy: If I bring the car you will be required to sign awarranty release since work is not finished.
Me: Bring the car, thanksBrandy: Ok we will bring the car tomorrow, that's the earliest we can do itMe: What time?
Brandy: I'll let you know what time in the amMe: You can bring the car on Saturday since you don't know the timeThanksUnless ** gets it fixed before thenBrandy: If you want us to bring it to you I'm not going to keep having him take time away from what he could be doing to make money to pay our bills to try and figure it out he will bring it tomorrow because we won't be in the state Saturday, as soon I know what time I will let you knowI haven't heard from her since and the car was not there on Tuesday I don't know where the car is nor do I know that it has been worked onI am amazed that it took months initially to get it fixed days to pick it up when it stopped, and they said they could return it unfinished in a day This is totally wrong and it must be fixed immediatelyI have to make money as well as pay bills too, and I need transportationto do so
Regards,
*** ***
Per the agreement signed by the customer we do not cover other shops completing warranty work. I also request proof that this alternate shop is a licensed repair facility and that they had the heads machined as per standard procedure when changing head gaskets on a vehicle. I also am requesting the customer return the parts purchased by our company on our account to complete this warranty work.
Also the delay in completing the warranty work was with the manufacture of the water pump that caused the issue to begin with and not with our company, and nowhere in any of our warranty agreement is 24/7 roadside assistance part of our warranty agreement.
Per the agreement signed by the customer we do not cover other shops completing warranty workI also request proof that this alternate shop is a licensed repair facility and that they had the heads machined as per standard procedure when changing head gaskets on a vehicleI also am requesting the customer return the parts purchased by our company on our account to complete this warranty work Also the delay in completing the warranty work was with the manufacture of the water pump that caused the issue to begin with and not with our company, and nowhere in any of our warranty agreement is 24/roadside assistance part of our warranty agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I was initially told that it would be about a day jobElite performance said that they were waiting on the crank and that it would take to daysThen as time continued to pass, Ms*** said that they were waiting on the part to come from Japan (4/18/2015) Until I read their response, I was only told about the one crank from Japan I was told that the crank that came in was for the wrong size motorI guess this is when they decided to go back to the original plan, which was to replace the motor, not to rebuild it When I picked up the car on May 6, 2015, the car barely moved starting off ** said the issue was a result of no gas, but the next morning it did the same thing with gasIt then began to act as if it would cut off if I stopped at a red light or stop signSo I stopped by the shop** asked me to drive it a couple hundred miles to give the computer time to registerI said okay because I trusted his expertise and I knew that he guaranteed his work and the motor for monthsThe next Tuesday, May 12th, I was going to the mailbox and I noticed a for rent sign on the buildingI stopped by on Wednesday May 13thI was told to come back the next day because he didn't have timeThat night, I went to church in *** and the car had a hard timeThankfully I made it to church and backI went back on Thursday, May 14th at the time we had set and no one was at the shopI called and they asked me to come back the next dayI went back on that Friday, May 15th The other mechanic was sent out because they were in the process of moving While he looked, I notice that the antifreeze reservoir was emptyThe gentlemen filled the reservoir with waterHe said every thing was fineThey talked about ordering my lights that were broken doing the service(a piece broke that would not allow them to be tightened.) On May 29, at 2:pm, the car cut off in the middle of the road and it rolled into the QT parking lot, by the grace of GodI called several times and no one answeredI was finally able to get through, but *** was on an important phone callMy sister had to come to pick me up *** did call back at 4:pm** came on Sunday, May 31st at 7:pm to pick up the keyOn Wednesday June 3, 2015, he picked up the car from the QT in *** in the evening*** and I have been talking back and forth via text messageAs of June 5th, ** was unsure of what was going on with the vehicle I am hoping for excellent service and a quick resolve This is the only vehicle that I have to get back and forth to workI consider the matter unresolved pending the fixing of the vehicle
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Because Elite performance does not answer my phone calls, I have to text ***I went by the shop after seeing the for rent sign** said that if I had any problems that they would come to my home or I could bring the car to their homeThey would be fixing cars under warranty at their homeOn Monday, June 8, 2014, this is the text conversation concerning the vehicle:
Me: Hello ***, any breathtaking through with the Subaru?
Brandy: ** is trying to get in touch with someone he knows that may be able to help, still working on figuring it outMe: What is the address of where the car is located?
Brandy: It's at my houseMe: What's the address?
I'm sorry I don't give my home address out, if you want the car brought to you I can arrange thatMe: Ok , bring the car pleaseBrandy: If I bring the car you will be required to sign awarranty release since work is not finished.
Me: Bring the car, thanksBrandy: Ok we will bring the car tomorrow, that's the earliest we can do itMe: What time?
Brandy: I'll let you know what time in the amMe: You can bring the car on Saturday since you don't know the timeThanksUnless ** gets it fixed before thenBrandy: If you want us to bring it to you I'm not going to keep having him take time away from what he could be doing to make money to pay our bills to try and figure it out he will bring it tomorrow because we won't be in the state Saturday, as soon I know what time I will let you knowI haven't heard from her since and the car was not there on Tuesday I don't know where the car is nor do I know that it has been worked onI am amazed that it took months initially to get it fixed days to pick it up when it stopped, and they said they could return it unfinished in a day This is totally wrong and it must be fixed immediatelyI have to make money as well as pay bills too, and I need transportationto do so
Regards,
*** ***
Per the agreement signed by the customer we do not cover other shops completing warranty work. I also request proof that this alternate shop is a licensed repair facility and that they had the heads machined as per standard procedure when changing head gaskets on a vehicle. I also am requesting the customer return the parts purchased by our company on our account to complete this warranty work.
Also the delay in completing the warranty work was with the manufacture of the water pump that caused the issue to begin with and not with our company, and nowhere in any of our warranty agreement is 24/7 roadside assistance part of our warranty agreement.