Summit Chrysler

[redacted] ,I sincerely apologize for the experience you had? That is absolutely not how we typically do business? The customer service agent you spoke with was very new and did not understand how leasing works? Every [redacted] qualified for the lease program, but the more expensive they are the more the payment goes up? She has been counseled on how to better answer questions like yours in the future? I know that doesnt help fix the inexcusable situation you had to endure but we have put into place procedures to ensure it never happens again? Please let me know what I can do to try to make this up to you? I appreciate how frustrated you must be having wasted so much of your time and would love the opportunity to make things right by you? If you find your way up here Id be happy to put gas in your car or offer some free service?? Thank you so much for taking the time to bring this to my attention,***? ? ?

***,I sincerely apologize for the experience you had That is absolutely not how we typically do business The customer service agent you spoke with was very new and did not understand how leasing works Every *** qualified for the lease program, but the more expensive they
are the more the payment goes up She has been counseled on how to better answer questions like yours in the future I know that doesnt help fix the inexcusable situation you had to endure but we have put into place procedures to ensure it never happens again Please let me know what I can do to try to make this up to you I appreciate how frustrated you must be having wasted so much of your time and would love the opportunity to make things right by you If you find your way up here Id be happy to put gas in your car or offer some free service? Thank you so much for taking the time to bring this to my attention,***

***,I sincerely apologize for the experience you had That is absolutely not how we typically do business The customer service agent you spoke with was very new and did not understand how leasing works Every *** qualified for the lease program, but the more expensive they
are the more the payment goes up She has been counseled on how to better answer questions like yours in the future I know that doesnt help fix the inexcusable situation you had to endure but we have put into place procedures to ensure it never happens again Please let me know what I can do to try to make this up to you I appreciate how frustrated you must be having wasted so much of your time and would love the opportunity to make things right by you If you find your way up here Id be happy to put gas in your car or offer some free service? Thank you so much for taking the time to bring this to my attention,***