Summit Computer Service Company

The story reported by *** is inaccurateThe following is what happened: Mrcontacted me by phoneHe told me the home inspector told him that where the deck posts meet the house there needs to be flashingSo I lined up an appointment to see the house to inspect the problemAfter inspection,
I could see there wasn’t any problem with the deck posts meeting the houseI informed Mrvia voice mailWhen Mrcalled me back I asked him if he had a copy of the home inspection reportHe did notI told him I would contact the realtor to find a copy of the reportNext, the buyer’s real estate agent told me the inspection report stated that the house needed flashing at the patio doorDuring my conversation with the agent, he stated that he would forward me a link to a You Tube video that he wanted me to watch because he was unable to explain what the actual problem was and he thought if I’d watch it then I would understand what he wanted doneI got to the job on Friday and after evaluating the jobI noticed that there also another 18ft of ledger board did not have any flashing eitherSo I contacted *** to advise her that the job is bigger than what was first explained to me by the realtor and the inspection reportI further explained to her that the deck boards would need to be removed along the perimeter of the houseI advised her that we would not be able to save the deck boards since they were nailed to the joists with ring shank spikes instead of screws, thus it was a whole new job that we were looking at doingI quoted her a bid on the phone at the same time that I was discussing this with herThe bid was $to do the new job that we were looking atI told her I would remove the necessary decking, which I would not be able to save because it was nailed down with ring shank spikes (which would not allow the boards to be removed without splittingbecause the nails would pull though them)The bid included replacing the decking as necessary with new Cedar decking after we install the flashing on the ledger up against the houseKeep in mind the flashing needed to go behind the siding and the corner trim boards and not to lay on top in order to make the flashing effectiveThis was not an easy installation*** then asked how much I would charge to do the job without replacing the deck board since she felt her husband could purchase and install the deck boards to save Tengler Construction, IncNCounty Road H Palmyra, WI (262)391-Phone (262) 495-Fax [email protected] moneySo I quoted her a new price of to do the job without replacing the decking*** then gave me the verbal authorization to go ahead and do the jobShe said she would talk to her husband about it and contact me if they wanted me to supply and install the new deck boards, otherwise they would do it themselvesOne of ***’s complaints was that when she stopped by the house, no one was thereWe had to run to the supply house to get more flashing because the job was bigger than anticipated and it also now required a different shape of flashing as wellThis is when *** must have stopped by and noticed nobody was there as she claimsNone of this is relevant anyway because the job was quoted at a fixed price not a time and materials jobAlso, the lien waver was supplied to the realtor in plenty of time for the closing, contradictory to ***’s claim that I was late on getting it over thereAfter the job was done later that day, I received a voice mail from Mrsaying he had some questions about the jobWhen I called back that night after celebrating my daughter’s birthday at a restaurant, he was not available, so I talked to *** insteadShe began questioning me about why I didn’t save the deck boards and she began to accuse me of overcharging her even though this was our agreed upon price to do her work*** demanded a breakdown of all the time spent on her job which is unusual for a job quoted as a bidI tried to appease *** by giving her an itemized billWhich if added up would come to $700, not $as quotedI wasn’t charging her for the time spent watching You Tube videos, I was merely documenting the time I spent since she requested a breakdown of the hours spent on her jobThe work turned out beautiful and was done to codeSome days later Mrcalled and began the conversation by screaming at me that my invoice was ridiculousIt was itemized by time spent, only for *** sakeAs Mrgot louder and more belligerent on the phone, I hung up on himHe then called back and left a voice mail threatening me that he’s going to contact the Revdex.com and any other form of social media that he can think of to do his best to destroy my businessIt is my belief that that even if I had given Mra discount it wouldn’t have satisfied his rageI have been in business for over years and have never come across customers like them with such anger and vindictivenessI did everything correctly, pulled no surprisesI completed the job as quoted so I needed to be paid for the job*** ***

The story reported by *** is inaccurateThe following is what happened: Mrcontacted me by phoneHe told me the home inspector told him that where the deck posts meet the house there needs to be flashingSo I lined up an appointment to see the house to inspect the problemAfter inspection,
I could see there wasn’t any problem with the deck posts meeting the houseI informed Mrvia voice mailWhen Mrcalled me back I asked him if he had a copy of the home inspection reportHe did notI told him I would contact the realtor to find a copy of the reportNext, the buyer’s real estate agent told me the inspection report stated that the house needed flashing at the patio doorDuring my conversation with the agent, he stated that he would forward me a link to a You Tube video that he wanted me to watch because he was unable to explain what the actual problem was and he thought if I’d watch it then I would understand what he wanted doneI got to the job on Friday and after evaluating the jobI noticed that there also another 18ft of ledger board did not have any flashing eitherSo I contacted *** to advise her that the job is bigger than what was first explained to me by the realtor and the inspection reportI further explained to her that the deck boards would need to be removed along the perimeter of the houseI advised her that we would not be able to save the deck boards since they were nailed to the joists with ring shank spikes instead of screws, thus it was a whole new job that we were looking at doingI quoted her a bid on the phone at the same time that I was discussing this with herThe bid was $to do the new job that we were looking atI told her I would remove the necessary decking, which I would not be able to save because it was nailed down with ring shank spikes (which would not allow the boards to be removed without splittingbecause the nails would pull though them)The bid included replacing the decking as necessary with new Cedar decking after we install the flashing on the ledger up against the houseKeep in mind the flashing needed to go behind the siding and the corner trim boards and not to lay on top in order to make the flashing effectiveThis was not an easy installation*** then asked how much I would charge to do the job without replacing the deck board since she felt her husband could purchase and install the deck boards to save Tengler Construction, IncNCounty Road H Palmyra, WI (262)391-Phone (262) 495-Fax [email protected] moneySo I quoted her a new price of to do the job without replacing the decking*** then gave me the verbal authorization to go ahead and do the jobShe said she would talk to her husband about it and contact me if they wanted me to supply and install the new deck boards, otherwise they would do it themselvesOne of ***’s complaints was that when she stopped by the house, no one was thereWe had to run to the supply house to get more flashing because the job was bigger than anticipated and it also now required a different shape of flashing as wellThis is when *** must have stopped by and noticed nobody was there as she claimsNone of this is relevant anyway because the job was quoted at a fixed price not a time and materials jobAlso, the lien waver was supplied to the realtor in plenty of time for the closing, contradictory to ***’s claim that I was late on getting it over thereAfter the job was done later that day, I received a voice mail from Mrsaying he had some questions about the jobWhen I called back that night after celebrating my daughter’s birthday at a restaurant, he was not available, so I talked to *** insteadShe began questioning me about why I didn’t save the deck boards and she began to accuse me of overcharging her even though this was our agreed upon price to do her work*** demanded a breakdown of all the time spent on her job which is unusual for a job quoted as a bidI tried to appease *** by giving her an itemized billWhich if added up would come to $700, not $as quotedI wasn’t charging her for the time spent watching You Tube videos, I was merely documenting the time I spent since she requested a breakdown of the hours spent on her jobThe work turned out beautiful and was done to codeSome days later Mrcalled and began the conversation by screaming at me that my invoice was ridiculousIt was itemized by time spent, only for *** sakeAs Mrgot louder and more belligerent on the phone, I hung up on himHe then called back and left a voice mail threatening me that he’s going to contact the Revdex.com and any other form of social media that he can think of to do his best to destroy my businessIt is my belief that that even if I had given Mra discount it wouldn’t have satisfied his rageI have been in business for over years and have never come across customers like them with such anger and vindictivenessI did everything correctly, pulled no surprisesI completed the job as quoted so I needed to be paid for the job*** ***

Revdex.com:
Steve was inconsistent in reporting his time spent at the jobOur feeling is he came up with hours and time spent to get the bill to total original quoteSteve has been paid in full, but we would never recommend him to anyone we knowAll we wanted for Steve to do is give a fair assessment of hours spent at job site and not charge us for inconsistent time noted at house before job started and time chasing around to obtain supplies when he had been at the house twiceSomeone we who has been in business for years should be better prepared and efficient
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
Steve was inconsistent in reporting his time spent at the job. Our feeling is he came up with hours and time spent to get the bill to total original quote. Steve has been paid in full, but we would never recommend him to anyone we know. All we wanted for Steve to do is give a fair assessment of hours spent at job site and not charge us for inconsistent time noted at house before job started and time chasing around to obtain supplies when he had been at the house twice. Someone we who has been in business for 40 years should be better prepared and efficient.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]