This problem will not be resolved as you purchased a product from us and months later changed mind. You can minimize the cost as you have no idea what goes into doing what is required to move the gate. I asked for labor costs. I even told you it might not take two days but if it did I would charge $540.00. *** and I do talk daily and his recollection is that he offered to come look at the gate and let you know what it would cost to move it back. He did not in any conversation indicate that we would come out and move the gate for free. We warranty our work for labor and materials not the whims of an angry man. Your request is akin to having a pool installed then later deciding you want the stairs moved to a different location. No company that is business to make a profit every year would do what you requested. You are misguided and need anger management therapy as your tirades and unprofessional language have been unnecessary to relay your message. I would to state that our company and I are not angry, just appalled by your hostile attitude and confused and annoyed with your childish and bullying demeanor over something that we were willing to help you just not for free months after installation. Instead of having a calm conversation you yelled, threatened and demeaned our company and employees. Your complaint is not worthy of the time I have spent trying to defend our company over ridiculous demands and many untrue or half true statements. Our company wishes you the best of luck of having your gate moved. However, we do retain the right to refuse service to individuals like yourself and have exercised this right. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Most of what you say is true from your point of view but outright and lies from my point of view. I never yelledIf you recall our conversation, I calmly told you what I was going to do after you told me what you were NOT going to do. Now from your point of view that was hostile and demeaningOk, that's on youI am a customer, i'm not happy with the service and you told me i'm lyingMaking it up after monthsWhat did you expect me to do? You keep sticking to the point of "Changing my mind"So you are saying that I never told *** or the installers that the gate won't open so it needs to be moved backAgain, you are saying that i'm lying.3bWait, maybe you are saying that this is true, that I wanted the gate moved but that is too lateThe fact that it was installed and won't open all the way doesn't matter even though I pointed this out at install time.3c***, the gate opens about percent of the wayYour installers and *** should have seen that, commented on itBut in the end it's my faultI'm the gate expert I supposeI guess i'm the one that does this for a living.So we are ***I'll continue to tell the world about your provide terrible service and you will continue you call me a horrible, angry, childish man Good luck with that with your future customers
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Date: Fri, Apr 7, 2017 at 12:52 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected] complaint # is [redacted]. Here is our answer We will refund her the amount of $350.00. The check was sent to her on April 6th. Sincerely, xtracareMari G
I spoke with [redacted] yesterday prior to receipt of this complaint and discussed all his frustrations and possible solutions. First, our firm apologizes for our lack of responsiveness. No excuse! However, I have promised [redacted] that our general manager and myself will be...
going to review the situation and figure out the best way to fix his complaints. We did not originally install the fence and gate but found that the gate was dragging the ground. There were adjustable hinges on the gate to we made the adjustment to lift the gate up which did not level it but made it workable. We installed an excellent gate operator that is functioning as it should. However, because the gate opens in and the only place to attached the operator creates a 1-2 foot gap between the gate and fencing we are recommending and accessory that will move the "box" 40' from the gate which will allow it to open properly. Fixing the gate is still to be determined. I'm hoping once we address these to issues [redacted] will reassess his rating of our company. [redacted]PresidentSummit Fence South, Inc.
I have read the customers response. His dates up to July 3rd 2014 which is the day he paid his bill were for the initial installation. His second call is over 60 days later. I'm not sure where the disconnect happened but if a customer is so upset that he threatens me I would expect the (1) he would wait to pay his bill until we correct the misunderstanding and (2) he wouldn't wait 60 days to call. We installed his fence per his instructions and signed contract. We should not be expected to absorb all expenses because this customer changed his mind. In addition, if you want someone to help you resolve an issue you should NEVER resort to extortion as that is illegal. The moment he began to threatened me and our company I interrupted him asked him why he was being so hostile and what appeared to be threatening me. He firmly told me he was threatening me. Our company is to not enable or work with individuals like this. He can continue to complain and demand we move his fence for free but as he has already followed through on his extortion plan we WILL NOT BE DOING ANY WORK FOR AT ANY TIME NOW OR IN THE FUTURE. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]I'm providing details here that I need to share to make my case. I [redacted]'t know if this all gets shown publicly. It's public info on the company website, not private details.I kind of understand [redacted]'s situation. She was not involved at all and I never spoke to her before. I always spoke to [redacted] that was assigned to me the entire time. My main problem is that [redacted] obviously doesn't believe me and thinks i'm lying. She either didn't listen to me or [redacted] is lying to her or he doesn't remember. She wonders why I was upset. I've been calling for months.Here are the simple facts. They sent two guys to install my gate. I got home while the Gate was being put up. The gate opening is only 4 feet wide and it only opened half way. I TOLD THEM TO MOVE IT BACK. IT DOESN'T OPEN FULLY.They told me to call the office and they will send them back out to move it back. I'VE BEEN CALLING EVER SINCE. Find those two guys and ask them, I bet they remember. [redacted] and [redacted] should come out and look at the gate. Why would they put in a gate that doesn't open fully? I didn't know that it wouldn't open fully and didn't expect it to open half way. I'm complaining because it is hard to get through it. I've been asking for this day one. I would never have paid the second installment if I had known this would go on so long. [redacted] just kept telling me that he would handle it.I'm very busy. I fly all over the country and world for work. I'm not at home looking at the gate everyday and trying to follow up. That's why I eventually had to have my assistant to start calling and she got [redacted].Here are my phone logs. I have no issue sending the PDF that they came from.4/29/14 [redacted]06/06/14, 3:07 PM [redacted] - 206/13/14, 9:47 AM ([redacted] Incoming - 306/16/14, 12:30 PM ([redacted] Incoming - 407/03/14, 3:50 PM ([redacted] to [redacted] - 309/08/14, 11:22 AM ([redacted] to [redacted] - 2 -09/08/14, 11:24 AM ([redacted] to [redacted] - 209/08/14, 2:25 PM ([redacted] to [redacted] - 109/08/14, 2:25 PM ([redacted] to [redacted] - 1 -09/08/14, 2:56 PM ([redacted] Incoming - 2 -01/14/15, 9:13 AM [redacted] to [redacted] - 1Mobile: [redacted]Office: [redacted]From: [redacted]Date: Mon, Nov 3, 2014 at 3:23 PMSubject: Re: 6' O.I. Fence InformationTo: [redacted]Good afternoon [redacted], Thank you for the follow up email. I'm sorry I have not gotten by there yet. I will put it on my calendar for this week. Sent from my [redacted]On Nov 3, 2014, at 2:14 PM, "[redacted] wrote:[redacted],Were you able to come out and look at the fence at [redacted] to see what it would take to move it back a couple feet so it can open fully?[redacted]On Sun, May 18, 2014 at 9:41 AM, [redacted] wrote:Hi [redacted],Do you have a date for the installation?On Apr 2, 2014 1:38 PM, "[redacted]" <[redacted]> wrote:Here is the signed doc.[redacted]Summit Fence South, Inc."When Qualities Matters..."[redacted]Mobile: [redacted]Office: [redacted]Fax: [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[redacted],You can characterize this as extortion all you want. Extortion is when you try to force someone to do something. You made it clear that you were not going to fix the gate. I can't make you or your company do anything. You made it very clear that I had no recourse, but you were wrong. I can complain so you don't screw over another customer. I know you will never fix the gate. I don't expect you to fix the gate because after trying to explain to you why I have been so upset and why this is the first time you have ever heard of this, that I was making it up and lying and trying to get something for free. You told me you weren't going to fix it for less than $600. So I proceeded to tell you what I was going to do. You did what you said you were going to do and I did what I said I was going to do. I thought we agreed on those points in the call. I'm glad you are as pissed as I am, so you know how it feels and hopefully you will try to work better with your customers in the future so it doesn't get to this point. There is a reason I use [redacted] and this is the first time I've had an issue like this. I've had my house painted, window fixed, sprinklers fixed, mosquito system fixed, landscaping redone multiple times, trees planted, appliances repaired. Tons of stuff. I've never had to complain about someone like this before. This is the first time i've ever contacted the Revdex.com in 50 years.To your point, I wasn't upset at first. The gate is on the side of the house, I don't use it every day. I didn't think it would be a big deal. don't presume to know why I didn't call you every day. Don't draw false conclusions. I can only assume you are not talking to [redacted]. I WAS NEVER PISSED LIKE THIS UNTIL I TALKED TO YOU!!!Honestly this is all [redacted]s fault. He just kept telling me he would do it. He kept saying he would come by. I can not imagine that he is telling you I am lying. I know you are pissed at me because of our 5 minute conversation but I have been dealing with this since you installed the gate. This should be no more than a $200 fix. All you have to do is dig 4 holes, move the gate back 2-4 ft so it opens fully and pour in some more concrete. That is no 2 day, whole day job. I'll get someone else to do it, because you made it clear that its not your problem. It really is unfortunate that it has come to this and I hope I never have an experience like this again.Take 5 seconds to wonder why a customer would be so pissed. Why he would spend all of this time writing to every review site he can find? Just to randomly spite you? Just to be evil? Do you really think that? I am wracking my brain wondering how as a business owner you can take that position? Do you have customers constantly trying to rip you off?, so your position is screw em? Not my problem? My house is worth over $1.2 million dollars. I am not pissed because of the cost of the repair, I am pissed because of how you treated me and how you continue to treat me. Let's agree to disagree. Just put some processes in place so this doesn't happen again.
Regards,
The complaint from this customer is the second to date about
the same thing through the Revdex.com. Our
response is also the same. This customer
altered our product and in doing so voided his warranty with us. In the past we have made exceptions but this
particular customer is...
belligerent, insulting and has made threats that border
on extortion (see attached email). We
are under no obligation to repair his gate as his warranty is void. In addition, any further attempts to contact
our office or salespeople due to the harassing and disparaging way he speaks with
my staff, will lead us to contact our attorneys.
This customer purchased fencing from us in April of 2014. The job was completed and paid for in July 2014. In November 2014 he stated that he contacted his salesman about moving the gate. The salesman remembers letting him know that we could move it, did he want a quote to do...
so. He did not hear back from the customer until April 1 when his assistant called the office and asked that we go look at it and let her know what we could do. We sent one of our representatives to take pictures. On the following Wednesday, April 8th the assistant called again and stated that she had not heard from us. I told her I would track down the parties and get an answer to her. On Friday I called and told her that the job would of moving the gate was mostly labor and would take about two days to complete. This process would include digging up the old posts, cleaning the old concrete off of them (the most laborious process of the job) and re-setting the posts and re-hanging the gate. Our COST for two days is $600 but due to our delay of getting back to her in a timely fashion I told her I would give them a 10% discount so the cost would be $540.00. She indicated that she would have to get with her boss as she didn't think he thought he would have to pay to have a 10 month old completed job changed from the paid agreed upon contract. I received a call from [redacted] later in the day and I walked him through the process and the cost.At this time [redacted] became very hostile. He said "Let me tell you what I'm going to do. I'm going to contact every source I can and give you an awful review if you do not come out and fix my gate at no cost." I was taken aback by his tone, his threat and overall aggressive behavior. I asked him why he was being so hostile and what appeared to be threatening me as I had never spoken to him before and was trying to help him. He stated "I am threatening you. I want the gate moved and our sales rep new about it as he had emails he sent in November, (5 months after we had completed the job) and if we didn't do what he wanted he would follow through with his threats". Our company offers a one year warranty on labor and material. We do not offer a one year warranty or changing your mind and we do not respond when we are threatened with bad reviews especially when we were willing to help but not at 100% our expense. I told [redacted] we he stated he WAS threatening me to do what ever he felt he needed to do. We will not move his gate, we will no longer honor his warranty and wish him the best. His hostility and follow through with his threat from [redacted] to the Revdex.com are a indication of his character not ours. [redacted]
Date: Thu, Mar 16, 2017 at 1:00 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted]@myRevdex.com.orgHello [redacted], I am sorry for taking so long to get back to you. We have prepared a PDF of important conversations we had with [redacted]. As it is mentioned at the end of the Doc, since...
the entire process was also new for us, [redacted] should be able to understand that both are responsible for what happened, Xtra Care for not knowing and automatically not informing the client the right steps for the alliance with RiverSmart and the client, since she was the applicant for the refund and should know what were the requirements to get the refund from them, including passing on the PERC TEST.In order to compensate the inconvenience to the client, Xtra Care offers to refund her the amount of $175.00 (half of the total amount we charged her). This way, both parties will be compensated fairly. We sincerely hope this could work for all of us. Best Regards, xtracareMari G
This problem will not be resolved as you purchased a product from us and months later changed mind. You can minimize the cost as you have no idea what goes into doing what is required to move the gate. I asked for labor costs. I even told you it might not take two days but if it did I would charge $540.00. *** and I do talk daily and his recollection is that he offered to come look at the gate and let you know what it would cost to move it back. He did not in any conversation indicate that we would come out and move the gate for free. We warranty our work for labor and materials not the whims of an angry man. Your request is akin to having a pool installed then later deciding you want the stairs moved to a different location. No company that is business to make a profit every year would do what you requested. You are misguided and need anger management therapy as your tirades and unprofessional language have been unnecessary to relay your message. I would to state that our company and I are not angry, just appalled by your hostile attitude and confused and annoyed with your childish and bullying demeanor over something that we were willing to help you just not for free months after installation. Instead of having a calm conversation you yelled, threatened and demeaned our company and employees. Your complaint is not worthy of the time I have spent trying to defend our company over ridiculous demands and many untrue or half true statements. Our company wishes you the best of luck of having your gate moved. However, we do retain the right to refuse service to individuals like yourself and have exercised this right. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Most of what you say is true from your point of view but outright and lies from my point of view. I never yelledIf you recall our conversation, I calmly told you what I was going to do after you told me what you were NOT going to do. Now from your point of view that was hostile and demeaningOk, that's on youI am a customer, i'm not happy with the service and you told me i'm lyingMaking it up after monthsWhat did you expect me to do? You keep sticking to the point of "Changing my mind"So you are saying that I never told *** or the installers that the gate won't open so it needs to be moved backAgain, you are saying that i'm lying.3bWait, maybe you are saying that this is true, that I wanted the gate moved but that is too lateThe fact that it was installed and won't open all the way doesn't matter even though I pointed this out at install time.3c***, the gate opens about percent of the wayYour installers and *** should have seen that, commented on itBut in the end it's my faultI'm the gate expert I supposeI guess i'm the one that does this for a living.So we are ***I'll continue to tell the world about your provide terrible service and you will continue you call me a horrible, angry, childish man Good luck with that with your future customers
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Date: Fri, Apr 7, 2017 at 12:52 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected] complaint # is [redacted]. Here is our answer We will refund her the amount of $350.00. The check was sent to her on April 6th. Sincerely, xtracareMari G
I spoke with [redacted] yesterday prior to receipt of this complaint and discussed all his frustrations and possible solutions. First, our firm apologizes for our lack of responsiveness. No excuse! However, I have promised [redacted] that our general manager and myself will be...
going to review the situation and figure out the best way to fix his complaints. We did not originally install the fence and gate but found that the gate was dragging the ground. There were adjustable hinges on the gate to we made the adjustment to lift the gate up which did not level it but made it workable. We installed an excellent gate operator that is functioning as it should. However, because the gate opens in and the only place to attached the operator creates a 1-2 foot gap between the gate and fencing we are recommending and accessory that will move the "box" 40' from the gate which will allow it to open properly. Fixing the gate is still to be determined. I'm hoping once we address these to issues [redacted] will reassess his rating of our company. [redacted]PresidentSummit Fence South, Inc.
I have read the customers response. His dates up to July 3rd 2014 which is the day he paid his bill were for the initial installation. His second call is over 60 days later. I'm not sure where the disconnect happened but if a customer is so upset that he threatens me I would expect the (1) he would wait to pay his bill until we correct the misunderstanding and (2) he wouldn't wait 60 days to call. We installed his fence per his instructions and signed contract. We should not be expected to absorb all expenses because this customer changed his mind. In addition, if you want someone to help you resolve an issue you should NEVER resort to extortion as that is illegal. The moment he began to threatened me and our company I interrupted him asked him why he was being so hostile and what appeared to be threatening me. He firmly told me he was threatening me. Our company is to not enable or work with individuals like this. He can continue to complain and demand we move his fence for free but as he has already followed through on his extortion plan we WILL NOT BE DOING ANY WORK FOR AT ANY TIME NOW OR IN THE FUTURE. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]I'm providing details here that I need to share to make my case. I [redacted]'t know if this all gets shown publicly. It's public info on the company website, not private details.I kind of understand [redacted]'s situation. She was not involved at all and I never spoke to her before. I always spoke to [redacted] that was assigned to me the entire time. My main problem is that [redacted] obviously doesn't believe me and thinks i'm lying. She either didn't listen to me or [redacted] is lying to her or he doesn't remember. She wonders why I was upset. I've been calling for months.Here are the simple facts. They sent two guys to install my gate. I got home while the Gate was being put up. The gate opening is only 4 feet wide and it only opened half way. I TOLD THEM TO MOVE IT BACK. IT DOESN'T OPEN FULLY.They told me to call the office and they will send them back out to move it back. I'VE BEEN CALLING EVER SINCE. Find those two guys and ask them, I bet they remember. [redacted] and [redacted] should come out and look at the gate. Why would they put in a gate that doesn't open fully? I didn't know that it wouldn't open fully and didn't expect it to open half way. I'm complaining because it is hard to get through it. I've been asking for this day one. I would never have paid the second installment if I had known this would go on so long. [redacted] just kept telling me that he would handle it.I'm very busy. I fly all over the country and world for work. I'm not at home looking at the gate everyday and trying to follow up. That's why I eventually had to have my assistant to start calling and she got [redacted].Here are my phone logs. I have no issue sending the PDF that they came from.4/29/14 [redacted]06/06/14, 3:07 PM [redacted] - 206/13/14, 9:47 AM ([redacted] Incoming - 306/16/14, 12:30 PM ([redacted] Incoming - 407/03/14, 3:50 PM ([redacted] to [redacted] - 309/08/14, 11:22 AM ([redacted] to [redacted] - 2 -09/08/14, 11:24 AM ([redacted] to [redacted] - 209/08/14, 2:25 PM ([redacted] to [redacted] - 109/08/14, 2:25 PM ([redacted] to [redacted] - 1 -09/08/14, 2:56 PM ([redacted] Incoming - 2 -01/14/15, 9:13 AM [redacted] to [redacted] - 1Mobile: [redacted]Office: [redacted]From: [redacted]Date: Mon, Nov 3, 2014 at 3:23 PMSubject: Re: 6' O.I. Fence InformationTo: [redacted]Good afternoon [redacted], Thank you for the follow up email. I'm sorry I have not gotten by there yet. I will put it on my calendar for this week. Sent from my [redacted]On Nov 3, 2014, at 2:14 PM, "[redacted] wrote:[redacted],Were you able to come out and look at the fence at [redacted] to see what it would take to move it back a couple feet so it can open fully?[redacted]On Sun, May 18, 2014 at 9:41 AM, [redacted] wrote:Hi [redacted],Do you have a date for the installation?On Apr 2, 2014 1:38 PM, "[redacted]" <[redacted]> wrote:Here is the signed doc.[redacted]Summit Fence South, Inc."When Qualities Matters..."[redacted]Mobile: [redacted]Office: [redacted]Fax: [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[redacted],You can characterize this as extortion all you want. Extortion is when you try to force someone to do something. You made it clear that you were not going to fix the gate. I can't make you or your company do anything. You made it very clear that I had no recourse, but you were wrong. I can complain so you don't screw over another customer. I know you will never fix the gate. I don't expect you to fix the gate because after trying to explain to you why I have been so upset and why this is the first time you have ever heard of this, that I was making it up and lying and trying to get something for free. You told me you weren't going to fix it for less than $600. So I proceeded to tell you what I was going to do. You did what you said you were going to do and I did what I said I was going to do. I thought we agreed on those points in the call. I'm glad you are as pissed as I am, so you know how it feels and hopefully you will try to work better with your customers in the future so it doesn't get to this point. There is a reason I use [redacted] and this is the first time I've had an issue like this. I've had my house painted, window fixed, sprinklers fixed, mosquito system fixed, landscaping redone multiple times, trees planted, appliances repaired. Tons of stuff. I've never had to complain about someone like this before. This is the first time i've ever contacted the Revdex.com in 50 years.To your point, I wasn't upset at first. The gate is on the side of the house, I don't use it every day. I didn't think it would be a big deal. don't presume to know why I didn't call you every day. Don't draw false conclusions. I can only assume you are not talking to [redacted]. I WAS NEVER PISSED LIKE THIS UNTIL I TALKED TO YOU!!!Honestly this is all [redacted]s fault. He just kept telling me he would do it. He kept saying he would come by. I can not imagine that he is telling you I am lying. I know you are pissed at me because of our 5 minute conversation but I have been dealing with this since you installed the gate. This should be no more than a $200 fix. All you have to do is dig 4 holes, move the gate back 2-4 ft so it opens fully and pour in some more concrete. That is no 2 day, whole day job. I'll get someone else to do it, because you made it clear that its not your problem. It really is unfortunate that it has come to this and I hope I never have an experience like this again.Take 5 seconds to wonder why a customer would be so pissed. Why he would spend all of this time writing to every review site he can find? Just to randomly spite you? Just to be evil? Do you really think that? I am wracking my brain wondering how as a business owner you can take that position? Do you have customers constantly trying to rip you off?, so your position is screw em? Not my problem? My house is worth over $1.2 million dollars. I am not pissed because of the cost of the repair, I am pissed because of how you treated me and how you continue to treat me. Let's agree to disagree. Just put some processes in place so this doesn't happen again.
Regards,
The complaint from this customer is the second to date about
the same thing through the Revdex.com. Our
response is also the same. This customer
altered our product and in doing so voided his warranty with us. In the past we have made exceptions but this
particular customer is...
belligerent, insulting and has made threats that border
on extortion (see attached email). We
are under no obligation to repair his gate as his warranty is void. In addition, any further attempts to contact
our office or salespeople due to the harassing and disparaging way he speaks with
my staff, will lead us to contact our attorneys.
Linda [redacted]
President
This customer purchased fencing from us in April of 2014. The job was completed and paid for in July 2014. In November 2014 he stated that he contacted his salesman about moving the gate. The salesman remembers letting him know that we could move it, did he want a quote to do...
so. He did not hear back from the customer until April 1 when his assistant called the office and asked that we go look at it and let her know what we could do. We sent one of our representatives to take pictures. On the following Wednesday, April 8th the assistant called again and stated that she had not heard from us. I told her I would track down the parties and get an answer to her. On Friday I called and told her that the job would of moving the gate was mostly labor and would take about two days to complete. This process would include digging up the old posts, cleaning the old concrete off of them (the most laborious process of the job) and re-setting the posts and re-hanging the gate. Our COST for two days is $600 but due to our delay of getting back to her in a timely fashion I told her I would give them a 10% discount so the cost would be $540.00. She indicated that she would have to get with her boss as she didn't think he thought he would have to pay to have a 10 month old completed job changed from the paid agreed upon contract. I received a call from [redacted] later in the day and I walked him through the process and the cost.At this time [redacted] became very hostile. He said "Let me tell you what I'm going to do. I'm going to contact every source I can and give you an awful review if you do not come out and fix my gate at no cost." I was taken aback by his tone, his threat and overall aggressive behavior. I asked him why he was being so hostile and what appeared to be threatening me as I had never spoken to him before and was trying to help him. He stated "I am threatening you. I want the gate moved and our sales rep new about it as he had emails he sent in November, (5 months after we had completed the job) and if we didn't do what he wanted he would follow through with his threats". Our company offers a one year warranty on labor and material. We do not offer a one year warranty or changing your mind and we do not respond when we are threatened with bad reviews especially when we were willing to help but not at 100% our expense. I told [redacted] we he stated he WAS threatening me to do what ever he felt he needed to do. We will not move his gate, we will no longer honor his warranty and wish him the best. His hostility and follow through with his threat from [redacted] to the Revdex.com are a indication of his character not ours. [redacted]
Date: Thu, Mar 16, 2017 at 1:00 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted]@myRevdex.com.orgHello [redacted], I am sorry for taking so long to get back to you. We have prepared a PDF of important conversations we had with [redacted]. As it is mentioned at the end of the Doc, since...
the entire process was also new for us, [redacted] should be able to understand that both are responsible for what happened, Xtra Care for not knowing and automatically not informing the client the right steps for the alliance with RiverSmart and the client, since she was the applicant for the refund and should know what were the requirements to get the refund from them, including passing on the PERC TEST.In order to compensate the inconvenience to the client, Xtra Care offers to refund her the amount of $175.00 (half of the total amount we charged her). This way, both parties will be compensated fairly. We sincerely hope this could work for all of us. Best Regards, xtracareMari G