Dear Representative, On 1-22-14, [redacted] was given an auto insurance quote by one of our representativesOur representative explained the costs and the coverages to her and she texted him her authorization to bind the policy with the insurance company and charge her credit cardWhen the agent emailed her out the application to sign, she decided she no longer wanted the policy and refused to sign the applicationShe did not give a reason or state any type of problem Due to the fact an insurance policy was bound on her behalf, the representative had to take steps to void the insurance policy and request our funds be returned to our officeOnce the insurance policy was cancelled and we were advised that our funds would be returned to us, we issued a full refund to [redacted] ***' credit card Therefore, the policy is voided and no coverages afforded All charges ($299.00) were refunded on 2-3-back to her credit card The customer has been advised of the refund
Dear Representative, On 1-22-14, [redacted] was given an auto insurance quote by one of our representativesOur representative explained the costs and the coverages to her and she texted him her authorization to bind the policy with the insurance company and charge her credit cardWhen the agent emailed her out the application to sign, she decided she no longer wanted the policy and refused to sign the applicationShe did not give a reason or state any type of problem Due to the fact an insurance policy was bound on her behalf, the representative had to take steps to void the insurance policy and request our funds be returned to our officeOnce the insurance policy was cancelled and we were advised that our funds would be returned to us, we issued a full refund to [redacted] ***' credit card Therefore, the policy is voided and no coverages afforded All charges ($299.00) were refunded on 2-3-back to her credit card The customer has been advised of the refund