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Summit Management Services Reviews (7)

Dear [redacted] , Thank you for taking the time to place your concerns in writing As the Managing Agent for the Condominium Association (Condominium), we assist the Board of Directors for the Condominium with administrating the operational and financial aspects in accordance with the Governing Documents and Adopted PolicesAs specified in the Governing Documents, assessment payments are due on the 1st of the monthAssessment payments received after the 15th of the month are considered late and subject to a late charge In response to your request to have the late fees lowered, the Board discussed and considered the circumstances you presented in your complaintIn the next couple of days, you will receive a formal written response to your request via USPS Mail Respectfully, Managing Agent, Summit Management Services, Inc / [redacted] Style Definitions */

Dear [redacted] , Thank you for providing a copy of the plumbing report/findings dated September 21, In review, the report agrees that the blockage did not originate in the common pipes/plumbingThus, does not fall under the maintenance responsibility for the AssociationHowever, your plumbers report did mention that the blockage may have originated from the unit belowIt is my understanding that your legal counsel has been in direct communication with the Associations attorney regarding this matterI am aware, that it was agreed to schedule another plumbing inspection to determine the exact cause and/or location of the blockageThe inspection will be performed by a licensed plumber this weekYour attendance or access to your unit is not required, but you are welcomed to be presentWe hope that this matter is permanently resolved without further delayRespectfully, Summit Management Services, Inc

Dear [redacted] ***, As the managing agent for the Association, we act at the direction of the Board of DirectorsContractors that provide service to the Association are hired by the Board of Directors for the Association This snow event, Blizzard 2016, was one of the biggest snow events in the last several years As you are aware, there was a record amount of snow accumulation As a result of the road conditions, snow removal equipment failures and staff challenges, the snow removal was delayed The Board and Management agree that the snow removal did not go as smoothly as possible; and we apologize for any inconvenience this caused The Board has already discussed contracting with a different snow removal contractor who is able to meet the needs of the community and expectations of the Board and owners Thank you for taking the time to place your concerns in writing Cordially, Summit Management Services, Inc

Dear [redacted] ***, Roman As the managing agent for the Association, we act at the direction of the Board of DirectorsContractors that provide service to the Association are hired by the Board of Directors for the Association This snow event, Blizzard 2016, was one of the biggest snow events in the last several years As you are aware, there was a record amount of snow accumulation As a result of the road conditions, snow removal equipment failures and staff challenges, the snow removal was delayed The Board and Management agree that the snow removal did not go as smoothly as possible; and we apologize for any inconvenience this caused The Board has already discussed contracting with a different snow removal contractor who is able to meet the needs of the community and expectations of the Board and owners Thank you for taking the time to place your concerns in writing Cordially, Summit Management Services, Inc / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have a copy of the Plumbers report, I spoke with the Plumber who confirmed that the back up did not originate in my unit, and I am in possession of an email from one of the Board Members confirming that the recurring backups are a result of a building plumbing issueI am requesting to see s copy of a plumbing report which states that the problem originated in my unitI live alone and was not at home for weeks when the backup was discoveredI have heard the upstairs neighbor having their drain snaked since mg pipes were cappedThis is further indication of the building plumbing problem Regards, [redacted]

Dear [redacted] , Thank you for taking the time to place your concerns is writingIn response to your emailed dated December 21, 2017, stating that a box you placed out for piwas not retrieved and inquired whether there was a change in the recycle pischedule due the holidayMrsK*** responded on the same day and advised, that she contacted the trash removal service and informed them of your concern; in addition to provided you the trash removal contact information as well By way of a separate email, MrsK [redacted] informed you that boxes are not picked up by the trash removal contractor, but instead by the County and provided you their contact informationIn review of the chain of email communication between you and MrsK***, your questions were addressed in a timely manner Regarding the inconsistent manner recycling items and household trash is collected, Management has expressed this concern to both the trash contractor and the CountyPlease accept our apologies, if you found that MrsK***’s responses were unclearAgain, thank you for bringing this matter to our attentionShould you have any further questions or concerns, please feel free to contact our officeCordially, Summit Management Services, Inc

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Address: 3833 Farragut Ave, Kensington, Maryland, United States, 20895

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