Summit Moving & Storage Reviews (%countItem)
Summit Moving & Storage Rating
Address: 1903 Thomaston Highway, Butler, Georgia, United States, 31006
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Worst moving experience ever!!! Incompetent! Poor customer service!!! Won't return calls after they have your deposit. No follow through on helping with issues. Misinformation and out right lies.
Worst experience. Very poor communicators. I told them multiple times that I had a 3 level townhouse which should be calculated into the move, but when they arrived they wanted to charge me $150 extra or they wouldn't take my stuff off the truck. Be ready for random extra fees that will be added and later move dates than estimated. They were late by over a week!
Not to mention they broke items that were clearly marked fragile.
This company lies, doesn't communicate with their customers or answer their phones. We were told acceptable payments through email one being a money order or cash. When the day comes to pay we were told they only take cash even though we showed them the email telling us acceptable payment methods. They told us they would do pick up on a certain day & they didn't show or call. We had to call them & leave a message. They finally called us back & they would pick up the next day. They didn't show or call so we had to call again. Finally they show up the next day. When they delivered they raised our price to $1800. They said it would be extra for the flight of stairs at our apartment. They were made aware of that on the phone when we were going over our inventory & since our inventory was very detailed I don't understand the extra $1800. They are crooks & I will never do business with them again.
We apologize for the inconvenience. We are a booking agency that is partnered with specific regional carriers. We have been receiving the same complaints about this agent from other customers as well and are investigating to decide whether we will continue to use them going forward. There is an additional stair fee for anything above 7 steps and that should have been taken care of during the initial inventory analysis. We will make sure that the representative that was assigned to your job is made aware and corrected. As for the $1800 extra, the only reason that the price would rise is if there was more inventory and it would rise based on the rate that was locked in at the time of booking. We never want to see someone have to pay more during pickup and delivery. We are compensated on the amount of inventory, so if the representative misses items or the customer does not give us all of the inventory, we are not compensated for that and 100% goes to the agent assigned. It causes stress on the customer as well and we strive to eliminate both those issues; however, sometimes the inventory is incomplete and the latter occurs. We deeply apologize that you were not satisfied with our services.
We listed everything on our inventory to Daniel & we told the sizes of boxes & how many. The price should not have gone up an extra $1800. The boss Joseph was very rude to my husband on the phone. Horrible way to treat customers.
Worst moving company ever! They were not the cheapest estimate so went with them and price doubled when the move finally happened. Estimated over the phone at $2300.00, then did a final moving inventory and it went up a $1000.00. Okay. Movers get there and tell me it is much ore than they thought. Might need another truck and cost would be $6500.00. What is someone going to do when they need to be out of there house and have a lot contingent on this move. The old "low ball estimate" to get them signed. The guys doing the moving said they see this all the time. In addition, Summit contracts with other companies so you never really know who is moving you. The guys did an okay job but worked for a Florida company. A complaint has yielded no response from their customer service person. Our advice: do not use this company and do not do an over the phone estimate. Use a local company that will come give you a quote.
This company did not show up on the agreed upon move date, despite several confirmations, and are not refunding my deposit.
I signed a contract for this company to move my belongings cross country on March 20, 2017. I paid a deposit of $521.72 on this date. The agreed upon dates for the movers to arrive at my house was to be either March 27 or March 28, 2020. I spoke with a foreman on March 27th confirming that the movers would be arriving on March 28th. On March 28th, they never arrived and did not respond to my multiple phone calls and voice mails on March 28th and March 29th. It was not until March 30th I was able to get in touch with someone. A manager agreed to refund my deposit. I have yet to receive the refund, despite being in touch with this company several times since March 30th.
I simply want a full refund on the initial deposit of $521.72.
We are truly sorry for what happened with your move and the truck. We have submitted the refund once and it stated it was pending. We are going to go back in to our system and resubmit the refund again and call the appropriate merchant to expedite the refund. I apologize for the long wait and we intend to fix it as soon as possible.
The issue has been resolved and I have received my refund. I want to thank all of you at the Revdex.com. I suspect I would not of gotten my money back without help from you all.
Thank you
I signed a contract w/ Summit for a move from*** to ***. They represented themselves as a moving company who would handle all of my moving.
As I stated Summit represented themselves as a moving company. I find out at initial pick up that Summit contracted State 2 State transportation to move my belongings. I was never made aware of that fact prior to pick up. I was forced into paying this trucking company directly up front before they would load my things. My call to Summit to complain of this went at first, unanswered. I was told by S 2 S that I would have to pay cash or money order to get things moving. The price I was quoted by Summit for pick up was $850 & $850 on delivery. Never told of this increased price by S 2 S was now $968. Never told by Summit that I would be paying the trucking co. in this manner.
Upon delivery I again was forced to pay S 2 S via cash or money order. Again above the agreed amount of $850.
When my things were brought in my home I was shocked & appalled by the condition of my belongings. Out of 30 boxes, at least 20 boxes had sustained major water damage, water stains on my bedroom dresser. Packed personal documents were saturated. When asked why my things were wet, they replied "well it rained". This in an enclosed moving truck??
Other damages were a cracked screen to my TV...rendering it useless. Any boxes containing breakables had at least 4-5 items shattered & unrepairable. This included some of my collectables. Scratches to 2 rocking chairs & my bed headboard. Missing shelves to my TV console.
When I notified Summit they denied any accountability. Replying that I should talk to the trucking company. I did contact S 2 S trucking and I was rudely told to "go file a claim. To whom, I didn't know. I called Summit back & stated I had no ides of who to file this claim with. After several days & attempts to again contact them I received an email address to a MovingClaims.net. I was told by Summit that I should not put their name on this form as they bore no responsibility for the damages. I have yet been able to check on the status of my complaint.
I file this complaint in response to not only the damage to my belongings, but also the misrepresentation by Summit that they were soley committed to caring for my move and the welfare of my belongings. They omitted the fact that all they were was a broker who contracted some randomly chosen trucking company to deliver my things. They misrepresented how I would be put in the middle of a financial dealing with an unknown trucking firm. They misrepresented the amount I would owe on pick up & delivery. They misrepresented how safe & intact my things would be upon delivery. They misrepresented how they would make good on any damages done to my things. I was told quote "We want to make your move as comfortable & stress free as possible." This move was a nightmare from day one. This continues. It seems there is little chance of a amicable resolution to this.
Reimbursement of replacement items TV, glassware, damage to collectables, dinner ware. other kitchen items. In this situation there are irreplaceable items and irreprible damage to personal documents. I also want an admission of their misreprentation and to admit their responsibity to this entire situation.
Extreme Bait and Switch Scam
Summit moving gave me a moving quote. They took the deposit on a credit card. I told them that was my only form of payment. They told me it's ok and they would use the card for the whole move. They sent a company to load all my items, more than double the price, and then tell me that they don't accept cards as payment. Daniel and Peter both told me they would help me and get the payment made. The other company would not work with them and then peter told me it wasn't his problem because they gave the contract to these other people. The loaders took my box that was marked "coats and docs" and loaded it. They then said there was no way to find it and I had to wait until delivery. Daniel from Summit said they would take my payment and pay the other company. I lived in my car for over a week begging people for money because I couldn't get my home or start work without that box they took but summit refused to help me get it so after 10 days my four year old son died from living in a car In winter and Peter said it's not his problem.
I want them to have my belongings delivered to my parents house so I can have the memories of my son and get a job and move on.
This is copied and pasted straight from the estimate that you signed:
"As the customer, I agree to pay the total charges for the services to be provided by Summit Moving & Storage. Upon booking, a deposit fee is required, to be paid by Credit/Debit card (Visa, Mastercard or Discover) or non-refundable check, bank wire, Zell transfer, or direct deposit, can be deposited into the company account. I understand and agree that my deposit represents only the reservation portion of my order for service. All deposits will show on your billing receipt under Professional Moving Services. Upon pickup, the carrier may collect up to 50% of the remaining balance. The carrier reserves the right to collect up to 50% of the remaining balance due prior to the goods leaving the origin state. Acceptable payment methods on pickup are credit/debit card (Visa, Mastercard or Discover). Additionally, a 3% service charge will be added for credit/debit card use on pickup. Cash, a certified check, cashiers check, postal money order, bank wire, or direct deposit can be deposited into the company account. The full remaining balance must be paid in full upon delivery by cash or postal money order only. Subject to federal law, payment must be made in full prior to unloading."
The manager not only waived the 3% service charge, but allowed for the use of the *** card. The carrier provided the service of pickup and has yet been paid for that service. The representatives answered the phone and spoke as politely as they could. I cannot attest to the events on the day of pickup; but, the carrier has the right to refuse the use of the *** card. The manager and representative went above and beyond to mediate between the carrier and yourself. The issues that arose from the day of pick up stopped the carrier from making the same exception with that card. You have to pay for the services that they have already rendered before you can demand for delivery.
Wave file attached - The concern is not price, rather, the company said form of payment using *** was accepted. After loading all items into truck they then said they could not take ***.
We understand the frustration that comes with the other company refusing to take the *** card. We cannot take a payment on behalf of another company for many reasons. Our representative was correct in telling you that you could use a card on pickup, but, as you can see from the estimate, that unfortunately does not include ***. Our partnering company might have made an exception with the *** if one of the movers did not overhear talks of a reversal of charges. This was further confirmed on February 27 when you reversed your charge on the deposit that was paid to us. Your move has been set up, your items have been picked, and you were given 30 days of free storage; however, as it stands you have not paid out any money. The reason that the movers left with your items was because you promised, on a recorded line, that you would pay the pickup payment within the allotted amount of time. Our partnering company and we have made multiple attempts to reach you by phone to discuss a resolution with no result. We want to see this resolved. The arrangement and direction we are in now is hurting both parties.
The concern is not price, rather, the company said form of payment using *** was accepted. After loading all items into truck they then said they could not take
Price that was quoted for moving was not what we paid it doubled..
)n September 5th 2019 was quoted $ 2999.21 . Moving from *** to ***.. We didn't no that they were not the actually moving coming there a broker who they hire a company to move us and they get a cut.. We paid them up front 1000 dollars. So when our moving truck arrived it was not Summit Moving. The company that showed up was Cross Country movers. They said it might be little more until loaded on truck they go by cubic feet. So they left with half our furniture said had to unload that truck which was a 28 foot penske truck and would be back in morning to finish..The next morning loaded rest of furniture and was shocked to find out bill was $7615.00 minus $1000 we paid Summit left us owing Cross Country $6600.00. So we found out it was a bait and switch operation..Tried calling Summit Moving never returned our calls then came to find out Cross Country was a D- on NJ Revdex.com. They would except checks or money orders only.
Compensation for misleading quote.
Moving company never showed up on both agreed times. I cancelled. Wanted refund. They refuse to give refund back or cal me back.
Moving company was scheduled to show up 11/30 at 10am-12pm didn't make it so moved out to 6pm also didn't make that time. Mover said he would show up next calandra day. I cancelled service and now they refuse to refund my deposit. And I cannot get anyone to contact me back. Based on lack of communication until right before they were due to show up at the latest times. I do not want to have any business to do with them. And wanted my refund and move myself. Yet they say they will not refund my deposit.
My deposit refund is all I am after.
You were contacted multiple times by the representative, the dispatch manager, and the owner of the company explaining the legitimate reason of why the truck was running behind schedule. Our sales representative even stayed in contact with you via text throughout both pickup dates. This happens in the moving industry. There are other customers who, in this specific case, have unknown items (Grand Piano that was not on the inventory) that take longer to load. This pushes the schedule back. We apologize for the truck running behind; however, the driver did arrive at your house on the second agreed day of pickup. From the time that you scheduled your move to the day of your pickup costs have been accrued for the company. This is why we require a deposit. This quote is taken from the estimate that you agreed to, "I, the customer agree that any refusal or denial of service, either verbally, in person, or over the phone will be treated as a cancellation made outside of the cancellation window. No refund will be issued if I refuse or deny service on the day of the pickup." We did everything we could to deal with the delay, keep to our agreed upon pickup window, and keep you informed. We apologize if you do not feel the same way.
(The consumer indicated he/she DID NOT accept the response from the business.)
The initial contact Mr. S was in contact with me throughout the day receiving my complaints of them not calling me. the only people I had a phone call with was a person named "Jim" and the driver himself after I already cancelled. their "multiple contacts", one was at 11:54. 6 minutes prior to the End time of the first agreed pickup time. they were supposed to give an hours' notice prior to arrival. 6 minutes before the end of the agreed time is not an hours' notice. even if it is to tell me they wouldn't make it. they then called again at 12:28 to tell me with a short attitude, again this was Jim, to tell me about "how delays happen, this is a moving industry" Then it got pushed back to saying "we will be there between 5pm and 6pm. got a call at 5:44 pm. once again minutes before the back end on the new agreed time. to tell me they aren't going to make that time either. I already discussed with Mr. S that if they do not show up I will be cancelling and will expect a refund due to not producing any service this phone call I told Jim I am cancelling my service, we argued, and the phone call ended. They called back again at 5:52pm and I did not answer because I was done the driver then called me at 5:56pm to tell me he was delayed due to a piano that wasn't in the original scope of pickup. At no time during the day with all these delays did they try to get another person to arrive to my house. Far cry from "trying everything they could". As for the picture. no one showed up to my house. there was no knocking or anything at my door. I need an accurate time stamp of when this photo was taken. and the driver called me at the 5:56pm time, claiming he can show up at any time the NEXT day Sunday, 12/1/19 to pick up my things. But like mentioned, at this point I had already cancelled with Mr. S. I have screen shot time times showing these calls. But have no way to include them in this response. I attempted to call their customer service line leaving a voicemail to call me back prior to this complaint issuance twice with no response so I went to this route.
Summit was contracted to move one of my new employees. We had several issues including lost and broken items.
Please see attached document. Summit sub-contracted our employee's move. There were multiple issues. Summit representatives would not answer the phone. They would not return emails. They would not return messages. They have not been a responsible vendor and I would not recommend them to anyone. I have dealt with many moving companies in my career. They are by far the worst!
We would like missing items returned. We would like restitution for broken items. We would like a partial refund.
Summit Moving & Storage is a booking agency that uses an exclusive group of carriers who were vetted thoroughly. Prior to Job *** the move in question, Summit had used Mountain Movers on multiple jobs, which were all successful. There was no reason for us to suspect misconduct by Mountain Movers. We sincerely apologize for the inconvenience and stress that was brought upon you. We are in the process of our own inquiry into Mountain Movers. We also provided money to Mr. for packing materials and other costs and have had no form of repayment. Mountain Movers knew about and accepted the job from Summit on August 20, 2019, six days before the move date and the day after it was booked. The information that Summit relayed to you came directly from Mr., and, we had no reason to believe this information was false. Mountain Movers has standard liability insurance based on $0.60 per lb per article. We are doing what we can to resolve this for you by consistently contacting Mountain Movers until they complete your claim. This is an unfortunate event, but know we are working to resolve it for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to contact them in this regard for months and they do not return emails or phone calls and do not answer their phone. I would like to know what they intend to do. I would like for them to contact me.