Sign in

Summit R V Repair

Sharing is caring! Have something to share about Summit R V Repair? Use RevDex to write a review
Reviews RV Repair Summit R V Repair

Summit R V Repair Reviews (1)

In response to [redacted] , ID [redacted] Customer dropped 5th wheel and truck off for storage and list of repairs on Aug 27thhe would not be able to respond as he was going on an alaska cruise, so we would have to use our discretion on repairs keeping in mind a budgetWe did go over his list of repairs before he left as there were several that we could not do Customer picked up truck and trailer on Sept 4th spent a little time going over the bill, repack bearings, lube slides, resecure right rear wall, adjust cables bedroom slideout, and straighten step if possible Repacked the bearings, had to clean drums, magnet surface and backing plates because someone had injected to much grease through the zirc fittings on axlecould not contact customer to see if he wanted backing plates replaced, (judgement call) did not charge for the cleaningwe do not clean outside surface of the drums or grease due to overfillingexplained this to customer upon pickupThe bearings were repacked, seals replaced and brakes adjusted to factory specificationsCharge $ The slideouts were lubricated with silicone spray (dry lubricant) unfortunately lubricating stabilizers was not done because it was not on the work order, customer was not chargedexplained that upon pick upCharge $ Right rear corner was repaired by removing insert and pre drilling new holes to secure rear wall into side wall, perimiter aluminum upright with 3-1/inch x deck screws, cleaning old silicone and resealingCharge $ Bedroom slideout cables were adjusted and slideout was run several times worked perfectlyCharge $ Told customer that entry step should be replacedCustomer didnt want to spend the money and insisted that spending up to an hours labor to make it at least fold out would be appreciated, we pretty much got it staightened to perfectionCharge $ 1rst call customer customer said there was no grease on slideout gear pack, I explained that slideouts require a dry lube, ie silicone spray and that rust on the components is I also explained that grease on the components would pick up dirt and be a problemI assured him slideouts were lubed 2nd call was again about the lubrication of the slideout, I again explained that we use dry lubricantrust on the gear pack and track is a natural occurence due to them being exposed to the outside elements 3rd call was again about the lubrication of slideout, and one of the cables was looseCustomer also stated that the rear wall was coming looseHe wanted our email so he could send pictures Customer sent pictures, I reviewed them with my tech1rst were of a rusty gear pack and track on slideout, 3rd was a loose cable on slideout, 4rth was of rear wall seperatedI called the customer and suggested that he should purchace some silicone spray in order to lubricate slideout points as semi annual mantinenceHe said they had never been done since newI cant tell why one cable was loose on the slideout, could be the position that the slideout was stopped atWith the angle of the 4rth picture I could not tell what had happened on the rear wall so I asked the customer to take a couple more pictures to see if the screws had broken, would have been obviousI also assured custumer that bearing were packed, seals replaced and shoes adjustedunfortunately cleaning the grease off of the outer rough surface of the drums would have come at an extra charge because you would have to remove the races from the drums in order to hot tank themI never heard back from customer until complaint logged We do guaranty our work, unfortunately the coach is 200+ miles from hereObviously the customer needs the repairs redone, because of our shoddy workIf he could take it to his rv repair in Canada and have them call me to go over the repairs we did, Im sure we could come up with a solution

Check fields!

Write a review of Summit R V Repair

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Summit R V Repair Rating

Overall satisfaction rating

Add contact information for Summit R V Repair

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated