On November [redacted] brought her car in, and requested a cooling system inspection because of a coolant leak, and a diagnostic test because the transmission warning light was on, we found hoses leaking at heater control valve, we replaced her heater and radiator hoses and thermostat based on cooling system inspection, she also requested we check sun roof inop, we removed her head liner to check the circuit, found a bad connection at no additional charge At that time we also performed an oil change, license plate bulb, brake light bulb, serpentine belt was replaced due to condition, PS fluid was replaced due to condition, battery failed the load test so we recommended replacing it In December [redacted] stated her battery was going dead, [redacted] insisted on a different battery, at that time we found a draw on the battery, we performed testing to locate the source from the aftermarket radio, she declined replacing the battery March [redacted] came with the same complaint, we replaced alternator free of charge, there was also a coolant leak so we replaced the thermostat and gasket free of chargeWe Battery again free of charge, We advised [redacted] to disconnect the hands free link and replace the stereo which she declined these repairsWe furthermore advised [redacted] that if the hands free link and stereo were not disconnected the battery AND alternator would likely fail again Between these visits [redacted] had numerous no show appointments, [redacted] would call and insist on a same day or next day appointment and then not show upSince the Complaint was filed [redacted] called 11-18-to setup an appointment to fix this on 11-19-15, and did not show up for her appointment **It is important to mention that [redacted] did not pay for the work performed, her father didFurthermore it is difficult to Communicate with [redacted] when she is not sober, multiple witnesses can attest that [redacted] was not sober during most of our communication with her**
First, You need to be aware that Reserve Realty Management is a professional management company hired by Reserves of Aurora Condominium AssociationAs such we implement the decisions of the Board of DirectorsThe following is the account of the property manager: [redacted] , tree removal at [redacted] ***, On April 27, our office received a report from the owner of [redacted] saying that the tree behind their unit was very close and they were concerned it would fallWe emailed the association landscaper (Impact Landscaping) and? asked them to look at it.? The report back from the landscaper said that they didn't find a tree that was leaning but several had dead tops that needed workWe asked [redacted] (the company currently doing work for the Reserves of Aurora Condominium Association) to give the Board a quote for pruning the Elm tree behind [redacted] ***They gave the Board a proposal of $for this workThis was sent to the Board to review at their July 19, Board of Directors meetingAt that meeting the Board asked us to get a quote for removing the tree as it was reported to be in the early stages of Dutch Elm DiseaseWe received a proposal from [redacted] to remove the tree for $and this was given to the Board of Directors at their August 16, meeting where they approved having the tree removedAll contracts are entered between the Association and the contractorReserve Realty Management does not enter into any contract with venders and/or contractorsThe Board of Directors hires the contractorsAs part of the spring walk around for the Reserves of Aurora the Board looked at the driveway at [redacted] ***It was noted that there was a 1/inch crack and the corner point by the street was brokenThe Board asked? the property manager? to get a quote to repair this along with other concrete repairs noted on? the walk around of the AssociationAt the July 21, meeting? of the Board of Directors? of the Reserves of Aurora a proposal for these repairs from Greene Concrete was approved by the Board of DirectorsThis included the work at [redacted] ***On August 7, Mr [redacted] called saying the job was not acceptable and was sending picturesThe Board also looked at the driveway and didn't like the material? that Greene Concrete had usedThe Board asked the property manager to get a quote for replacing part of the concrete on Mr [redacted] 's drivewayA bid from Asphalt Services was received for this and other concrete projects in the AssociationThis bid was approved by the Board in September For unforeseen reasons Asphalt Services failed to do any concrete work and the Board canceled the contract and asked for bids in the early spring of At the April 19, board of Directors meeting the Board approved a proposal from Perrin Asphalt & Concrete which included? the work at [redacted] ***In July of Perrin did the workIt rained the day the concrete was poured so they had to return and replace it, which they didThe unit owner was unhappy with the workPerrin felt they had completed the jobThe property manager set up a meeting with the owner, all Board members and Perrin Asphalt on July 14, The Board listened to the owners complaints and he was told at the meeting that they felt the job was satisfactoryThe only thing the Board asked Perrin to do was to grind down a rough area on the street where the driveway and street meetThis was caused by the rain that fell during the first attempt to repair the drivewayPerrin Asphalt has not done this to date
On November [redacted] brought her car in, and requested a cooling system inspection because of a coolant leak, and a diagnostic test because the transmission warning light was on, we found hoses leaking at heater control valve, we replaced her heater and radiator hoses and thermostat based on cooling system inspection, she also requested we check sun roof inop, we removed her head liner to check the circuit, found a bad connection at no additional charge At that time we also performed an oil change, license plate bulb, brake light bulb, serpentine belt was replaced due to condition, PS fluid was replaced due to condition, battery failed the load test so we recommended replacing it In December [redacted] stated her battery was going dead, [redacted] insisted on a different battery, at that time we found a draw on the battery, we performed testing to locate the source from the aftermarket radio, she declined replacing the battery March [redacted] came with the same complaint, we replaced alternator free of charge, there was also a coolant leak so we replaced the thermostat and gasket free of chargeWe Battery again free of charge, We advised [redacted] to disconnect the hands free link and replace the stereo which she declined these repairsWe furthermore advised [redacted] that if the hands free link and stereo were not disconnected the battery AND alternator would likely fail again Between these visits [redacted] had numerous no show appointments, [redacted] would call and insist on a same day or next day appointment and then not show upSince the Complaint was filed [redacted] called 11-18-to setup an appointment to fix this on 11-19-15, and did not show up for her appointment **It is important to mention that [redacted] did not pay for the work performed, her father didFurthermore it is difficult to Communicate with [redacted] when she is not sober, multiple witnesses can attest that [redacted] was not sober during most of our communication with her**
First, You need to be aware that Reserve Realty Management is a professional management company hired by Reserves of Aurora Condominium AssociationAs such we implement the decisions of the Board of DirectorsThe following is the account of the property manager: [redacted] , tree removal at [redacted] ***, On April 27, our office received a report from the owner of [redacted] saying that the tree behind their unit was very close and they were concerned it would fallWe emailed the association landscaper (Impact Landscaping) and? asked them to look at it.? The report back from the landscaper said that they didn't find a tree that was leaning but several had dead tops that needed workWe asked [redacted] (the company currently doing work for the Reserves of Aurora Condominium Association) to give the Board a quote for pruning the Elm tree behind [redacted] ***They gave the Board a proposal of $for this workThis was sent to the Board to review at their July 19, Board of Directors meetingAt that meeting the Board asked us to get a quote for removing the tree as it was reported to be in the early stages of Dutch Elm DiseaseWe received a proposal from [redacted] to remove the tree for $and this was given to the Board of Directors at their August 16, meeting where they approved having the tree removedAll contracts are entered between the Association and the contractorReserve Realty Management does not enter into any contract with venders and/or contractorsThe Board of Directors hires the contractorsAs part of the spring walk around for the Reserves of Aurora the Board looked at the driveway at [redacted] ***It was noted that there was a 1/inch crack and the corner point by the street was brokenThe Board asked? the property manager? to get a quote to repair this along with other concrete repairs noted on? the walk around of the AssociationAt the July 21, meeting? of the Board of Directors? of the Reserves of Aurora a proposal for these repairs from Greene Concrete was approved by the Board of DirectorsThis included the work at [redacted] ***On August 7, Mr [redacted] called saying the job was not acceptable and was sending picturesThe Board also looked at the driveway and didn't like the material? that Greene Concrete had usedThe Board asked the property manager to get a quote for replacing part of the concrete on Mr [redacted] 's drivewayA bid from Asphalt Services was received for this and other concrete projects in the AssociationThis bid was approved by the Board in September For unforeseen reasons Asphalt Services failed to do any concrete work and the Board canceled the contract and asked for bids in the early spring of At the April 19, board of Directors meeting the Board approved a proposal from Perrin Asphalt & Concrete which included? the work at [redacted] ***In July of Perrin did the workIt rained the day the concrete was poured so they had to return and replace it, which they didThe unit owner was unhappy with the workPerrin felt they had completed the jobThe property manager set up a meeting with the owner, all Board members and Perrin Asphalt on July 14, The Board listened to the owners complaints and he was told at the meeting that they felt the job was satisfactoryThe only thing the Board asked Perrin to do was to grind down a rough area on the street where the driveway and street meetThis was caused by the rain that fell during the first attempt to repair the drivewayPerrin Asphalt has not done this to date