The patient opted for a convenient automatic month payment plan for a root canal, post and crown. The payment plan was setup for her to make any payment her insurance would not make. The fee is determined by her specific dental plan. We accept her insurance plan as an out
of network provider and processed all insurance payments that we received for her work. She had the root canal done but decided to cancel future work because she wanted to find an in network provider. Unfortunately the CC refund was not processed. It may have been a system failure or possibly human error. Either way the notion that we purposefully tried to take her payment without doing work is 100% inaccurate. I've already processed the refund to her CC and apologized for the incovenience. Dr.O***
You are incorrect in saying this was out of network. I personally called my insurance to make sure it was, seeing as I was charged so much and your own staff informed me I was in network. Per the system error or human mistake; if this was in fact a system error— fix your system. I am not the first person this has happened to in your office. And if it was a human error, the person in charge of this needs to either find another calling or be properly trained on how to process billing. Something is absolutely not okay with that and it needs to change and be fixed because that is completely unacceptable.
The patient opted for a convenient automatic month payment plan for a root canal, post and crown. The payment plan was setup for her to make any payment her insurance would not make. The fee is determined by her specific dental plan. We accept her insurance plan as an out
of network provider and processed all insurance payments that we received for her work. She had the root canal done but decided to cancel future work because she wanted to find an in network provider. Unfortunately the CC refund was not processed. It may have been a system failure or possibly human error. Either way the notion that we purposefully tried to take her payment without doing work is 100% inaccurate. I've already processed the refund to her CC and apologized for the incovenience. Dr.O***
You are incorrect in saying this was out of network. I personally called my insurance to make sure it was, seeing as I was charged so much and your own staff informed me I was in network. Per the system error or human mistake; if this was in fact a system error— fix your system. I am not the first person this has happened to in your office. And if it was a human error, the person in charge of this needs to either find another calling or be properly trained on how to process billing. Something is absolutely not okay with that and it needs to change and be fixed because that is completely unacceptable.