Summit Village Apartments

***See Attached***

Initial Business Response / [redacted] (1000, 9, 2015/12/02) */ December 2, [redacted] Dispute Counselor Revdex.com Complaint Department South Dewey Oklahoma City, OK XXXXX RE: Case [redacted] M [redacted] Dear Ms [redacted] We have received your letter written to Summit Village Apartments dated November 10, on December 1, regarding a complaint filed against us with the Revdex.comAfter reviewing this letter and the facts of this case we know that Summit Village Apartments is in good standing and we do not owe Ms [redacted] any funds at this timeBelow is a break down of the charges assed and the funds we have already refunded to Ms [redacted] Charges: Carpet Clean: $ Rent through day notice to vacate as required by the Oklahoma Landlord Tenant Act: $ Final RUS Bill: $ Pet Fee: $ Termination fee: WAIVED due to military transfer Ms [redacted] had a ledger credit of $due to a reoccurring charge on the online rent payment system that was not stopped by herThis payment was credited along with her $security deposit and her $pet deposit Credits: $ Charges: $ ________ Refund Check: $ This refund was made in two different checks, check #XXXXX in the amount of $and check #XXXXX in the amount of $These checks were sent via certified mail to [redacted] XXXXXAccording to our bank records, neither one of these checks have been cashed at this time Should you have any further questions regarding your move out summary, please contact me at XXX-XXX-XXXX, by email at [redacted] @carlsbadok.com or by mail at: XXX XXth [redacted] XXXXX Sincerely, [redacted] Regional Director Carlsbad Management Group XXX XXth [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/14) */ Ms [redacted] I acknowledge that I have been refunded for $and $However, the major problem is that the "revised" deposit refund is now saying that I should have been billed for rent from the 8/1/15-8/20/when I moved out on JULY 21, The bottom line is you still owe me another month of rent for $Below is the email I sent to the Carlsbad helpdesk and the managers at Summit Village Apartments, which explains the whole scenario I can be contacted at [redacted] @gmail.com, [redacted] @mail.mil or (XXX) XXX-XXXX Look forward to hearing back from you! [redacted] CPT, FA Fire Control Officer 25th DIVARTY

Initial Business Response /* (1000, 9, 2015/12/02) */
December 2, 2015
[redacted]
Dispute Counselor
Revdex.com Complaint Department
17 South Dewey
Oklahoma City, OK XXXXX
RE: Case [redacted] M [redacted]
Dear Ms. [redacted]
We have received your letter written to Summit Village...

Apartments dated November 10, 2015 on December 1, 2015 regarding a complaint filed against us with the Revdex.com. After reviewing this letter and the facts of this case we know that Summit Village Apartments is in good standing and we do not owe Ms. [redacted] any funds at this time. Below is a break down of the charges assed and the funds we have already refunded to Ms. [redacted].
Charges:
Carpet Clean: $90.00
Rent through 30 day notice to vacate as required by the Oklahoma Landlord Tenant Act: $482.23
Final RUS Bill: $87.83
Pet Fee: $200.00
Termination fee: WAIVED due to military transfer
Ms. [redacted] had a ledger credit of $749.00 due to a reoccurring charge on the online rent payment system that was not stopped by her. This payment was credited along with her $100 security deposit and her $400 pet deposit.
Credits: $1249.00
Charges: $861.06
________
Refund Check: $387.94
This refund was made in two different checks, check #XXXXX in the amount of $122.17 and check #XXXXX in the amount of $265.77. These checks were sent via certified mail to [redacted] XXXXX. According to our bank records, neither one of these checks have been cashed at this time.
Should you have any further questions regarding your move out summary, please contact me at XXX-XXX-XXXX, by email at [redacted]@carlsbadok.com or by mail at: XXX XXth [redacted] XXXXX.
Sincerely,
[redacted]
Regional Director
Carlsbad Management Group
XXX XXth [redacted]
[redacted] XXXXX
Initial Consumer Rebuttal /* (3000, 11, 2015/12/14) */
Ms. [redacted]
I acknowledge that I have been refunded for $122.17 and $265.77. However, the major problem is that the "revised" deposit refund is now saying that I should have been billed for rent from the 8/1/15-8/20/15 when I moved out on JULY 21, 2015. The bottom line is you still owe me another month of rent for $751.95. Below is the email I sent to the Carlsbad helpdesk and the managers at Summit Village Apartments, which explains the whole scenario.
I can be contacted at [redacted]@gmail.com, [redacted]@mail.mil or (XXX) XXX-XXXX
Look forward to hearing back from you!
[redacted]
CPT, FA
Fire Control Officer
25th DIVARTY

[redacted]See Attached[redacted]