Sumo Moving, LLC

Complaint: [redacted] I am rejecting this response because: Unfortunately your apology doesn't help get the items back to the original owner I was told specifically that your company "often takes items that will not fit on the truck to the local Deseret Industries or Idaho Youth Ranch" I said that that was a great idea and asked if your company keeps the receipt I was told that you use it as a tax write off and that helps with giving back to your employees as a Christmas bonusAgain, I stated that that was a great idea and that I would take you up on the offer Had that not been the case, I would have taken care of the donation, with the help of friends, and kept the write off myself Let me be clear, this "donation" was an offer from your company, not something I asked forI'm sure it was no hardship on you since the Youth Ranch is only miles from the house As for my one friend "slandering" you, she only posted a review on your Facebook Website, along with other peoples reviews There was certainly no bribe Most people are willing to update their review if the customer service takes care of any issues As I stated before, I am willing to take the boxes to the local UPS store to find out how much it will cost to ship the boxes to the owner, whatever way is cheapestThen you and I will have a correct dollar amount to negotiate with To reiterate, this is a mistake your company made I am only asking that you make it right Sincerely, [redacted]

The name as to who apparently has filed this claim is not the customer who has hired me to load the rental truck for herThe customer that did hire me has been in contact with me over the last week regarding some items that were loaded incorrectly on the rental truck and ended up in Texas with her The customer contacted me the first time stating that we had loaded boxes incorrectly and they needed sent back to IdahoI let the customer know that I would look into the situation and get back with her on our findings and resolution since she was wanting us to help with shipping the items backWe came back with finding that our crew knew nothing of loading any boxes that were not supposed to go and that they did their job to the fullest capability as possible with the house being divided into two different moves, one of which we were handling only on the loading processWhen I contacted the customer back and let her know that we would be willing to cover $for return shipping for her where usually the customer is responsible for return shipping in almost every situation along with every line of businessIf things are sent incorrectly due to lack of knowledge along with lack of preparedness that is something that is out of our control and not an easy thing to catchThe customer contacted me back a couple more times still asking for more and we told the customer that we are not willing to offer any higher amount for shippingWe are standing with our $return shipping allowanceThe customer never told us that there were boxes sent incorrectlyI have found that out by the complaint on this site along with the complaint on our Facebook account from her friend not the customerOur company has done what we see fair and reasonable amount for shipping of any items back to the original location here in IdahoThe customer and I have been in contact and have documentation as to what was going on and what we could do to help with her situationWe asked the customer to send all responses back via email to allow both parties to have forms of documentation to the complaintOur offer is a fait amount to the customer and we feel that we have done all we can to remedy the situation in a professional and respectful mannerI did let the customer know that when anything is loaded wrongly by any moving company that all companies I have talked to do not cover anything be shipped back, due to the customer being on site and watching all things being loaded and following directions as to what needs loadedSplit moves within the same house such as this one are more complicated and require the customer to go through the items 100% for accuracyI asked the customer if we got everything that needed to be loaded that would fit on the rental truck and the customer stated, "Yes, everything but the few things I am having to leave behind." We offered to haul away the items for the customer free of charge to help with her financialsWe also offered a quote to move the customer to Texas ourselves to ensure their would be enough room for everything to go to her new locationIf we had hauled the items to Texas, we could have hauled the incorrect items back to the original location free of charge since we were driving backWhere the customer opted out on our quote and advice on the move we released all liability into her handsI appreciate the opportunity to give information on the situation and our side of the complaintThanks

So let's try and get this resolvedApperbtly we are going to keep going back and forth on thisGo get a quote from both FedEx and UPSEmail those quotes to us and we will look those over to see what the amounts areThe only way to get accurate quotes is going to be by taking the boxes to them so they can give the quotesWe will review the quotes and get back with you on our decisionThanks

Complaint: [redacted]
I am rejecting this response because: I am definitely the same person who hired them to load and filed the claim.  I'm not sure what name the Company is seeing.  I was never told by the company that I needed to watch everything that was loaded on to the truck.  My boxes were clearly marked and in a COMPLETELY SEPARATE ROOM.  There should not have been any question as to what was to be loaded.  There was no lack of preparedness as stated by the company.  I did mention, in my complaint, the time that I saw the younger of the two employees loading the wrong boxes and clearly told him that nothing from that room should go. When I initially called the company I only counted 6 boxes and was told that they wanted to discuss everything via e-mail.  I then found a 7th box and told them via email and have reiterated "7 boxes" multiple times.  The fact of the matter is that Sumo Moving mistakenly loaded 7 heavy boxes on to my moving truck that I unknowingly moved down to Texas.  I am not asking that they pay to ship any of MY belongings back to Idaho.  I am asking that they pay to ship belongings back to the owner that were mistakenly added to my truck.  $50 is an insufficient amount to ship 5 boxes of books and 2 boxes of china and crystal to the the place they should never have been taken from in the first place.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Unfortunately your apology doesn't help get the items back to the original owner.  I was told specifically that your company "often takes items that will not fit on the truck to the local Deseret Industries or Idaho Youth Ranch".  I said that that was a great idea and asked if your company keeps the receipt.  I was told that you use it as a tax write off and that helps with giving back to your employees as a Christmas bonus. Again, I stated that that was a great idea and that I would take you up on the offer.  Had that not been the case, I would have taken care of the donation, with the help of friends, and kept the write off myself.  Let me be clear, this "donation" was an offer from your company, not something I asked for. I'm sure it was no hardship on you since the Youth Ranch is only 1.5 miles from the house.  As for my one friend "slandering" you, she only posted a review on your Facebook Website, along with other peoples reviews.  There was certainly no bribe.  Most people are willing to update their review if the customer service takes care of any issues.  As I stated before, I am willing to take the boxes to the local UPS store to find out how much it will cost to ship the boxes to the owner, whatever way is cheapest. Then you and I will have a correct dollar amount to negotiate with.  To reiterate, this is a mistake your company made.  I am only asking that you make it right.   
Sincerely,
[redacted]

The name as to who apparently has filed this claim is not the customer who has hired me to load the rental truck for her. The customer that did hire me has been in contact with me over the last week regarding some items that were loaded incorrectly on the rental truck and ended up in Texas with her....

The customer contacted me the first time stating that we had loaded 6 boxes incorrectly and they needed sent back to Idaho. I let the customer know that I would look into the situation and get back with her on our findings and resolution since she was wanting us to help with shipping the items back. We came back with finding that our crew knew nothing of loading any boxes that were not supposed to go and that they did their job to the fullest capability as possible with the house being divided into two different moves, one of which we were handling only on the loading process. When I contacted the customer back and let her know that we would be willing to cover $50.00 for return shipping for her where usually the customer is responsible for return shipping in almost every situation along with every line of business. If things are sent incorrectly due to lack of knowledge along with lack of preparedness that is something that is out of our control and not an easy thing to catch. The customer contacted me back a couple more times still asking for more and we told the customer that we are not willing to offer any higher amount for shipping. We are standing with our $50.00 return shipping allowance. The customer never told us that there were 7 boxes sent incorrectly. I have found that out by the complaint on this site along with the complaint on our Facebook account from her friend not the customer. Our company has done what we see fair and reasonable amount for shipping of any items back to the original location here in Idaho. The customer and I have been in contact and have documentation as to what was going on and what we could do to help with her situation. We asked the customer to send all responses back via email to allow both parties to have forms of documentation to the complaint. Our offer is a fait amount to the customer and we feel that we have done all we can to remedy the situation in a professional and respectful manner. I did let the customer know that when anything is loaded wrongly by any moving company that all companies I have talked to do not cover anything be shipped back, due to the customer being on site and watching all things being loaded and following directions as to what needs loaded. Split moves within the same house such as this one are more complicated and require the customer to go through the items 100% for accuracy. I asked the customer if we got everything that needed to be loaded that would fit on the rental truck and the customer stated, "Yes, everything but the few things I am having to leave behind." We offered to haul away the items for the customer free of charge to help with her financials. We also offered a quote to move the customer to Texas ourselves to ensure their would be enough room for everything to go to her new location. If we had hauled the items to Texas, we could have hauled the incorrect items back to the original location free of charge since we were driving back. Where the customer opted out on our quote and advice on the move we released all liability into her hands. I appreciate the opportunity to give information on the situation and our side of the complaint. Thanks