Sun Auto Inc

Three weeks prior to school starting, I went searching for financing for a van for my children, as I'm a low-income mom who needs a safe vehicle to get around for appointments as well as school. Three weeks later, a garbage can was delivered. It was an absurd process from the start. The plan was for delivery, postponed four times, and day delivery. They had guaranteed they would make sure it was safe prior to the agreement, with a test drive and a once-over before accepting. The driver came, dropped the keys, and walked away, knowing no one would accept this trash. I gagged and puked upon opening the doors; the swamp dog smell was unbearable. Day one, I was unhappy and in tears. I had to pay for three hours of cleaning just to get the smell out, then new smells emerged. The gas cap sign came on, the check engine light came on, and the smell of gas was present in and around the vehicle even when it was off.

I then called the sales rep Kevin to see what could be done. The next day, the van died, stopped on the way to school. Four kids under 10 were scared on the road, having to call a taxi just to make sure two went to school on time after leaving them on the side of the road until it could get started again. It then was too much. I called, stated it's a headache and trash and isn't safe for anyone to drive, let alone a low-income mom. I can't afford a taxi and towing and being stuck with children. He then said to bring the van back and have it repaired prior to driving five hours, as everything was wrong. I decided to go to a mechanic, where the list kept coming. He then stated it's not roadworthy, it's a piece of junk, and it needs to be towed back, and to walk away. That isn't right. They sold me a lemon and a trash can, and it isn't worth five times the work that needs to be done: exhaust leak, catalytic converter, and many more. There is no way it passed a safety inspection, and would I drive five hours? I'd get stuck. Well, sure enough, after the sales rep stated to have him try to fix it, after I refused, wanting nothing more to do with this trash, I drove and returned the van yesterday, five hours away, dead stopped three times on the highway, and $250 in gas for leaking gas, as well as moved my life and my four kids' lives around just so I could return the trash, to be told no, I'm locked into five years of this trash can. He will fix it.