Sun Auto Sales

Review: My name is [redacted] and I am making a complaint about the dealer Sun Auto Sales, LLC located on [redacted] PA [redacted]. the reason of my complaint is that I purchase a 2006 [redacted] from them for the amount of $7,200 without sales tax and fees included in that price. My boyfriend and I were passing by on a Saturday and it was close to 2:00 pm in the afternoon which was on June 7 of 2014 where I gave them a check of $1,023 that day for partial of my down payment because one of the owner name by Catherin who and I agreed to make the deal for her to hold the car While I was making pay of $75 a week for like a month to finish paying for the down payments and we also agreed for me to make my last payment toward my down payment for the amount of $684 I paid plus one payment for the following week. Since then I have been making my payment and I am current on my payments $75 every week. The problems now I am having with sun auto sales is that when I made my last payment for the down payment in other to pick up my car and Catherin and I spoke many time that day she never told me that I was not going to drive my car that day. She also waited after I maid my payment and sign the contract to tell me that something went wrong with the car they have to fixed something on it first which was not good customer service. On July 10 when paper work were we sign the warranty and she told me and argued with me that she has to put the warranty date for July 11 and that was fine, then I did finally pick the car up on Saturday July 12. After I pick that car up I noticed Blue smoke coming from the muffler two days later. Imagine I call the owner she told me to bring it back right away to get the car to look at like because of the work they did in. Then I return the car to them to be fix and I think when I took the car to them was 07/24/2014 and I had to under go a surgery on the 01/31/2014 and I end up in the hospital in [redacted] until 08/19/2014 so they had my car for 21 fixing. now noDesired Settlement: All of my money back $3,000 down payments and the fees I paid, because the owner told us not to come back to their lot cause on Saturday September 6, 2014 where they call the police on MY boy friend and I they also not easy people to deal with and not able to provide good customer services to us therefore I do not want any other problems cause they kept on saying that my 30 days warranty went out when they knew that car need fixingfron the start and they had my car for 21 days fixing.

Business

Response:

[redacted] purchased a vehicle from us in the amount of

$7200.00. She put a $1023 deposit on

Saturday, June 7, 2014. She also made

subsequent payments of $75.00 toward the total down required, on June 19 and

27, and July 3, 2014. [redacted] paid

the balance of the down payment of $683.00 on July 10, 2014 when she came to

complete the paperwork. [redacted] has made her $75.00 per week payments each

week, but we have had to call her twice to receive the payment. [redacted] was current at the time she wrote

her complaint, but at this time her account is 2 payments delinquent.

When preparing the vehicle for sale to [redacted], our

technician noticed that the vehicle was smoking from the tail pipe, which is

typically a sign that the engine is burning oil, but there was no indication of

oil loss. During some research, our

technician found that there was a Technical Service Bulletin about the PCV

valve, on the 2007 [redacted], that would cause the vehicle to smoke from

the tail pipe. This valve is part of the

Valve Cover and our research showed that a Genuine [redacted] valve cover should be

used; the part was ordered and arrived on July 10, 2014. [redacted] stated in her complaint that the

vehicle was not ready on the day she came to do the paperwork, and that is

correct, however, she also was unable to take the vehicle with her at that time

as she drove here alone and she obviously cannot drive two vehicles at

once. We asked [redacted] when she

would be able to pick up the vehicle and she said that her boyfriend would

bring her down on July 11, 2014 after 5:00pm to get her vehicle. We were confident that the repair would be

completed at that time, and we agreed to place the keys in the car, so she

could pick it up after we closed. [redacted] gave us no indication at this time that she was unhappy with this

arrangement, as she wasn’t able to take the vehicle with her anyway.

[redacted] and her boyfriend came to pick up her vehicle

after our office had closed on July 11, 2014.

Donald P[redacted], Owner (who lives in a house located on the property), was

flagged down by [redacted] and her boyfriend and questioned him as to why the

vehicle was not full of gas. Mr. P[redacted]

explained to them that we don’t fill any of our vehicles when they are

sold. [redacted] and her boyfriend

continued to badger Mr. P[redacted], until he chose to walk away, as they were not

accepting the answer he gave them. It was never stated or insinuated that we would fill the vehicle with gas; the vehicle

fuel gauge read about ¼ tank, and there is a [redacted] gas station directly

across the street from our establishment., if they felt they needed to add fuel.

[redacted] called on July 15, 2014 and stated that her

vehicle was smoking out of the tailpipe.

Karen explained to [redacted] that the PCV valve was installed for the

smoking problem, and asked if she would monitor the smoking for a few days and

let us know if it got any better or worse.

[redacted] called a few days later and stated that the smoking didn’t

get any better, so she was scheduled for an appointment that was convenient for

her on July 23, 2014. She called that

day and was unable to make the appointment and rescheduled for the next day.

On July 24, 2014, [redacted] brought the vehicle in for

repair, she was immediately given a courtesy car to drive (at no cost to her),

as we were expecting a lengthy repair.

While her vehicle was here, we had the cylinder head resurfaced (which

is a job that has to be completed by a specialized machine shop), replaced the

valve seals, piston rings and head gasket.

The repairs were completed on August 11, 2014, but we were unable to

reach [redacted] (we now understand that she was in the hospital).

[redacted] called our office on August 19, 2014 and

explained that she had been in the hospital and that she would try to pick her

car up that day. Our office spoke with

[redacted] numerous times on 8/19/14 and reminded her that she needed to fill

the courtesy car she was driving with fuel at [redacted]’s across the street from

our facility before she returned the car.

Our courtesy cars are always loaned out full of fuel and our customers

are required to replace the fuel they used.

[redacted] arrived to our facility on August 20, 2014 to pick up her

vehicle. Our office requested a receipt

for the fuel (this is standard operating procedure for us, as customers are not

always honest about refueling the vehicles).

[redacted] then explained that she didn’t have money to fill the

courtesy car, and Karen K[redacted], Asst Manger, told [redacted] that we would

fill up the vehicle and bill her, but that there is a service fee. [redacted] badgered the office staff about

the fee for several minutes. She then

stormed out of the office and drove the courtesy car over to the gas

station. [redacted] was gone for approximately

30 minutes when she called our office and said that the gas station wouldn’t

accept a credit card over the phone from her boyfriend. Mr. P[redacted], Owner of Sun Auto Sales, LLC, walked over to retrieve

our vehicle and [redacted] refused to give him the keys and called our office

again and asked if we can just come over and pay for the gas. Karen, Asst. Manager, reminded her of the

service charge. [redacted] exclaimed that we can’t do that because SHE would

be pumping the gas. It was explained to

her, again, that she either needed to fill the vehicle, at her cost, or we

would fill it and she would have to pay the gas and service fee, as it is our

standard procedure. [redacted],

reluctantly, allowed Mr. P[redacted] to fill the car and bill her.

[redacted] came to our establishment on Saturday, September

6, 2014 with a complaint of a “misfire at highway speeds”. It was explained to [redacted] that when she

purchased the vehicle on July 10, 2014, she signed a form called a “Buyers

Guide” (copy attached) that gave her a 30 day or 1000 mile warranty on

catastrophic failure of the engine, transmission or transaxle and that we are

no longer legally required to repair her vehicle. [redacted] was very familiar with this form,

as she chose to not purchase our extended warranty because her boyfriend knows

how to work on cars. The police were

called to come to our establishment that day because [redacted] and her

boyfriend refused to leave the premises.

Further, [redacted], herself, called 911 to report the lack of customer

service she was receiving from us. The

police officer came and spoke with us, [redacted], and her boyfriend and

requested that they leave the property.

Mr. P[redacted] did ask them not to return, but this should not be an issue

as [redacted] has paid all of her weekly payments using her credit card over

the phone. We also offer online

payments, automatic payments, a drop slot for after hours payments, and

payments can be mailed.

[redacted] ended her outcome with a statement that said

that we knew the vehicle needed repaired from the start, and this is inaccurate

at best. We repaired the smoking of her

vehicle with the internal overhaul of the engine as described above. [redacted]’s vehicle currently allegedly has

a leaking water pump, this is not, nor would it have been, an item covered by

her Buyer’s Guide Warranty, which had expired at 30 days anyway.

[redacted] has paid to us a total of $2531.00 as of today. Our desired outcome for this issue is for [redacted] to continue to pay her $75.00 per week payments as required by the

contract that she signed on July 10, 2014, and [redacted] should have any

necessary repairs to her vehicle done at her expense.Sincerely, Elizabeth M[redacted], Office ManagerKaren K[redacted], Asst. ManagerDonald P[redacted], Owner

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

TO P[redacted] and Caren

09/24/2014

First of all Mr. P[redacted] and caren did ask us to get out of the office by shouting leave three times, than my boyfriend and I refused too. P[redacted] call the police on us, even when I called the police to confirm if they were coming the police station said P[redacted] already called that a police is on their way. We felt that P[redacted] has problems with colored people for we are also black. As for P[redacted] even though by all means you do not have any right to call me as a customer poor regardless of the issues we had, also for him to get so close to my face and after I refused to give back the car key cause of my belongings. P[redacted] at the gas station while I was still on the phone with Caren. P[redacted] seems like he wanted to hit me and get so close to my face and his fingers almost touching my face. The people who work at the office of Sun Auto do not know how to treat with good customer service. I felt like P[redacted] with the Lady Caren have a bad temper and as for Mr. P[redacted] he is always ready to fight when when ever he is mad with me. As for me the customer who is bringing them my money, and for Caren even said I tricked her by not buying $3000 warranty. I do believe I deserve to have a good car that is in good working conditions not having problems prior to where P[redacted] or whom ever work on the car with him deliberately broken my Air Conditioning for it was working prior when the car was test drive. After all being said I never had the car for a full one month consecutively day after day week after week. I do not think you have a good business selling cars with good positive attitude at all. I also deserve to have my money worth and not buying trash or things that will cause me headaches. For I paid great. Now I cannot go to where I need to be, for that's the reason I bought that car. It's also very rude to not to let a customer voice their opinions on things and for a business person is not willing to listen and take things into consideration about my complaint on 08/06/2014, while I was signing 30 days or 1000 miles. It seems like it's a payback. I do not understand why Caren is not willing to work with me here. Therefore I want my money back I do not want to deal with you either. For you and your bad car are waisting my time and money. All you kept on saying and cared for is me didn't buy your $3000 extended warranty which I felt that would not be on my best interest and advantages. I never expected to buy a $7200 car right after I picked that car up to be having all this major engine problems. I felt threatened by P[redacted]'s behavior in three different occasions, and like I am saying money only have one color green it doesn't matter how it was made, but it's still green.

Regards,

Review: I purchased a vehicle from this company back in September 2/2012. I have had been treated very rudely, by the owner as well as the staff. My second complaint that I purchased this vehicle and the safety of the car was always an issue, then on 12/26/2013 I hit a patch of ice 1/4 mile from my home and destroyed the vehicle because I hitting a tree head on. My [redacted] company is paying the claim. I pulled the contract out that I had received when I purchased the car as well as the payment booklet. The owner of this company told me that the final pay out on the car is higher than the coupon booklet, as well as he refuses to credit the warranty back from the total cost of pay off. If I no longer have the car, and he no longer is able to service the car, then why must I pay off that warranty, that I was told had to be purchased? This is a wrong to my self and this company should be put out of business and they are pulling all kinds of dirty deals. The coupon booklet that I have from them stated that if I paid off today, I would owe 4,299.82. In that amount 1,925 is warranty cost, that should be taken off the amount owed. I don't know any other business that is able to get paid for a service that is no longer available. I have contacted the [redacted] company and they too are aware of the situation. Please how can this be stopped, I am a disabled person, and I have no income, what can be done? [redacted]Desired Settlement: Please see above: total pay off should be 2,025 which the [redacted] company will be paying them 3,500/ with a credit owed to me of: $1,525.

Business

Response:

To Whom It May Concern,

[redacted]. [redacted] purchased her vehicle on September 1,

2012. At no time was she ever told that

the purchase of the extended warranty is required, furthermore **. And [redacted].

[redacted] signed a No Purchase required discloser, which states “Attention

Buyer. Except for those options and

accessories that are already physically attached to the motor vehicle, you do

not need to purchase other specific items as a condition for approval of the

installment loan for which you have applied.

The purchase of other specific items related to the purchase of this

motor vehicle, such as: Service

contracts, warranties and [redacted] products (other than the [redacted] that you

are required to maintain on the vehicle as stated in the Installment Sales

Contract) is strictly voluntary. I

acknowledge that the seller verbally read this disclosure to me, and that I

read and that I read and signed this written disclosure notice, before signing

the Installment Sales Contract.”

[redacted]. [redacted] further discusses that “the safety of her vehicle

was always an issue”. [redacted]. [redacted] had

her vehicle in for repair 5 times.

Repairs made during these appointments include replacement of both wheel

bearings, the right wheel bearing was originally installed by us before

the vehicle was sold and the part was defective, 2 oil changes, tightened the

valve cover and PA State Inspection.

None of these items are serious safety issues, and the wheel bearings

were discovered to have slight looseness and were repaired before they became

unsafe. [redacted]. [redacted] also scheduled 7

additional appointments that she either did not show up for or that she called

and cancelled over the course of her contract.

The complaints that were made for these appointments were all items that

would have been 100% covered by her warranty.

[redacted]. [redacted]’s next issue arose from the payoff amount of

her vehicle. She states that her

payment book shows that she owes $4299.82 and that **. [redacted] (owner) stated a

higher amount to her. The amount that

she currently owes on her loan is $4401.27 and this is because on March 8,

2013, [redacted]. [redacted] approached management about her inability to make her

payment because she was placed on short term disability due to her

illness. Company management decided

that we would move [redacted]. [redacted]’s payment that was due on March 15, 2013 to

the end of her contract making that payment due on February 6, 2015 and has not

been paid yet. [redacted]. [redacted]’s payment

book is inaccurate due to this adjustment, and [redacted]. [redacted] stated at that

time that she didn’t require a replacement book with the new arrangement, as

her payments were still scheduled to be paid on the same day of the week.

[redacted]. [redacted]’s main complaint is in regards to the warranty

being figured in her payoff amount. The

warranty is purchased at the beginning of the loan, as any warranty would

be. This amount is Non-transferrable

and Non-cancellable and is included as part of her Installment Sales Contract

and is therefore due in full to fulfill the requirements of [redacted]. [redacted]’s

contract. However, in a total loss

situation, Sun Auto Sales, LLC will accept the [redacted] company’s payoff

amount plus the customer’s deductible ($500 in [redacted]. [redacted]’s case), and will

not pursue legal action for the remainder of the contracted amount.

Sun Auto Sales, LLC’s desired outcome in this situation is

for us to receive the $3432.60 from [redacted] Company plus [redacted].

[redacted]’s $500.00 deductible in accordance with the contract. At that time, [redacted]. [redacted]’s balance of

$468.67 will be written off by Sun Auto Sales, LLC as a loss.

Feel free to contact me at ###-###-#### or by email at [redacted] if any additional information is required.

Sincerely,

[redacted], Office Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The dealer is falsifying info. I was told to purchase the warranty, also, I was told that the warranty would not cover the clutch or wiring. I called to let them no the sunroof would not work and was informed that it was not covered. I signed my paper work with the owners girl friend significant other! Not with [redacted] the office mgr. Yes they did extend my payment by 1 week; but that was only 75.00 not what they are saying. Also, I was told that the warranty would cover my car in the event that I paid it off early as I was planning to do! therefore when I was told on another occasion. I was a

Payingfor the warranty as I made each payment, then it would stand to reason, that the price of the warranty would be deducted from the total payoff! This dealership is very devious, as the owner came to my home onth day that the car was picked up by the [redacted] company, he came to my home to retrieve his electronicgadget or disabling the car ànd cut all of the wires under the dash, the towing company had difficult time securing the car, furthermore, on impact of the vehicle the airbgs did not deploy and thusdeemed the car unsafe. I would never buy a vehicle from them again! I could slander them, but its not my style, I want what is right and moral Regards,