Sun Basket Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi, I resolved my issue with Sun Basket (complaint #[redacted]) and would like to cancel my complaint, but I don’t know how to do this. Can you help? Thanks,

This is an update to share that we are still in discussion with [redacted].
 
I was able to identify and explain why the card in question was charged after she had stopped her [redacted] method of payment (her old card had not been deleted and defualted to her primary payment method after she removed [redacted]) and ensure to here that all payment methods have now been removed from her account and that her account is fully deactivated.
(see attachment for the full log)
At this point she is waiting until the refund appears in her account before she will consider the issue closed.
I have sent her confirmation that it has cleared out system (on [redacted]) and is now with her financial institution. In general it takes 5-10 business days for the refunds to full process the financial system, we are now at day 5 so I will be checking in with her again tomorrow and every other day until it fully clears.
 
Once I have verified it has fully cleared I will update this case again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me though the written response is not specific in the credit amount. Over the phone the business offered me a free box and then said that a 50% discount would be added to my next box I purchased. It would have been nice to have that in writing.
I appreciate that the business will look into the weights/measurements of the food they send. I hope in the future the measurements/weights are correct. Sunbasket offers some really good meals and I hope to continue to do business with them. Sincerely, [redacted]

Final Consumer Response /* (3000, 5, 2016/01/20) */
Thank you for your response. I have heard from the SunBasket and they have assured me that I would be receiving a refund although I have not received it yet.
[redacted]