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Sun Buick GMC, Inc.

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Sun Buick GMC, Inc. Reviews (1)

Review: I was dealing with Sales Associates, [redacted]. I contacted him regarding the President's Day Sale. Initially, I was looking to purchase. He stated that I was able to get a 2.99% APR for 36 months for President's Day. I went in to see him that Wednesday evening. We discussed the vehicle type. We put in an application for purchase and stated that he was going to finance the vehicle. I was to put down $3000-$5000 dollars. I get a phone call from [redacted] stated that I cannot get pre-approved based on my credit report score. I had just soft pull my credit and score a much higher score that what [redacted] was stating. His finance department ran my credit seven seperate times with different banks without my knowledge. I had initally stated to [redacted] that I can probably get approved from my employer, JP Morgan Chase. He stated that he can get me a better deal with his finance dept. I got a phone call from [redacted] on 2/**/13 and stated that I was approved for a purchase loan but for a lease instead and I would have put down $14000 dollar in order to keep my payments under $500 a month. I made a $500 deposit on 2/**/2013 with [redacted]. On 2/**/13 I took a bank check for $14000 and was told later in getting all of the paper works together to pick up the vehicle that I needed to give an additional $500. I was informed by [redacted] that my first oil change and tire rotation from the dealership was free but I needed to bring the vehicle back to them. After that I can take it anywhere to get service. I was also told that I will get $50 by completeing a survey I will get email to me. A week later I received the email, completed it and forwared back to its originator. I then received a flyer in the mail instructing me to complete the email and forward it back. A few weeks later I went back to see [redacted] with an additional flyer I received and informed him of the email I received and the flyer. He informed me that he was going to look into it for me and will get me the $50 and for me to give him a week. I have reach out to [redacted] on several occasion and left a few messages, to no avail. I still to this day have not received the $50 as I was promised. I went to Sun Buick on 9/** to get my oil change and tire rotation. I asked to speak to [redacted] while I wait for my vehicle. I was told that [redacted] was off but I can sit with the [redacted]. I did not get much help from him either, only a business card to whom I can contact and complain, hopeful he will investigate. As I was sitting with the [redacted], a gentleman came over and informed me that I need to sign a paper in order for my vehicle to get service. I signed the paper and continued my conversation with [redacted]. After waiting for three hours I was finally call to [redacted] desk to pick up my keys. She informed me that I needed to pay $67 for the rotation. Puzzeled I explained to her that it was free for the first time. She state it was not and in order for me to get my keys I had to pay what was owed. I call my husband and told him what I just paid and asked him if he heard from [redacted] the same thing I heard regarding the oil change and tire rotation. He stated had he had known he would have rotated them himself. I then started to look through all of my documents from the car lease and things are not making sense to me as to why I had to put down such a large amount and make two deposits. The number are not exact. I feel like I was take advantage of being that this being it was my first car purchase. I was also told that my buy back after my lease is up will be $26000. I am wondering how is this possible when the vehicle is $52000, I put down $15000 and took a lease for 36 months and paying $500 a month. Something does not add up.Desired Settlement: Refund

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Description: AUTO DEALERS-NEW CARS, AUTO DEALERS-USED CARS, AUTO REPAIR & SERVICE

Address: 3333 Sunrise Highway, Wantagh, New York, United States, 11793

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