Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although the patio is still not completed Additional bracing is being required by tje engineer
Regards,
*** ***
Insurance estimating guidelines stipulate that initial estimates have to be written for like kind and quality for what existed originally. This is done for the purpose of coming up with a value for what is owed on a given claim. We are required abide by these rules when handling insurance related...
repairs. Once the pricing is agreed upon, we can then produce change orders as requested by our customers to replace with whatever materials they desire. Once the change order for changing from an aluminum cover was signed, we proceeded with removing the old structure and pulling permits. We are not made aware of what constraints or requirements will be placed on projects until submitting for permits. Once the permit request was submitted, we were informed that the city would require an engineer to be involved in the process. We engaged an engineer to design the footings to satisfy permitting and inspect the framing. The structure has passed the city’s final inspection and has been inspected by the engineer. We are currently waiting for his report to find out what additional features he will want us to employ. The additional costs for permitting and engineering are being supplemented as part of the claim, as they are required, but not subject to be considered for coverage until they are incurred. This is not an additional out of pocket cost that is being assessed to the customer. We cannot write these costs into the original insurance estimate, as they are not known at that time. I regret that the process by which things are to be done was not explained clearly or effectively to the home owner. We do our best to ensure each of our home owners are satisfied with the work performed, despite the difficult processes with which our industry is encumbered. Please let us know if you have any questions or need additional information. Thank you, [redacted] Sr. Project Coordinator Construction Division [redacted]
In response to this complaint, we were hired initially perform emergency services following damage caused by fire. The emergency services included boarding up what was left of the structure in an attempt to secure it. This customer did not verbally hire us, she signed an authorization for us to...
perform said work. The emergency work was completed and we were paid. She then asked us to provide her with a bid to reconstruct the home as it was prior. We provided a detailed estimate that was approved and accepted by her insurance adjuster. This customer then signed a stipulated sum contract based upon this estimate. Once our contract was in place and agreed to by all parties, we started the demolition phase of the project. Once the demolition portion of the project was completed, the estimator was to re-walk the project to inspect for any further damages that could not be seen prior. Before this could be done, we were asked to cease working on the project. I spoke with this customer at this time to determine why she did not want us to continue. She could not give me any good reason, but did allege that we stole an air compressor. I asked her to file a police report so that this may be investigated properly, but never received any indication that she did. She asked why the air conditioning system had not been removed, to which I responded that it had not been included in the initial scope of repairs, as it could not be properly viewed until after demolition. This would have been subsequently supplemented for and performed, had we been allowed to continue the job. After further discussions with this customer, I thought it prudent to allow her to break our agreed contract and bill for only for work completed. Once she received the final bill, she complained that we had charged her for things that were not completed. We had several phone conversations and emails discussing the charges outlined in the standardized application for payment document. She then suggested that we meet in person to discuss the charges. We did meet here at the office and concluded that the charges were justified and that she would issue payment. She indicated in an email that she had asked her new contractor for monies to be paid to us. She issued payment for application for payment #1, but indicated that she did not have funds to cover the second application for payment. We agreed that once she had the funds, she would pay us in full. I sent emails requesting status of payment several times, to which I received no response. Because of the lack of any correspondence from the customer, we then proceeded with typical collection practices. Please let me know if you need any further information regarding this complaint or any documentation to support our position. Thanks,Gerloff Company Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although the patio is still not completed Additional bracing is being required by tje engineer
Regards,
*** ***
Insurance estimating guidelines stipulate that initial estimates have to be written for like kind and quality for what existed originally. This is done for the purpose of coming up with a value for what is owed on a given claim. We are required abide by these rules when handling insurance related...
repairs. Once the pricing is agreed upon, we can then produce change orders as requested by our customers to replace with whatever materials they desire. Once the change order for changing from an aluminum cover was signed, we proceeded with removing the old structure and pulling permits. We are not made aware of what constraints or requirements will be placed on projects until submitting for permits. Once the permit request was submitted, we were informed that the city would require an engineer to be involved in the process. We engaged an engineer to design the footings to satisfy permitting and inspect the framing. The structure has passed the city’s final inspection and has been inspected by the engineer. We are currently waiting for his report to find out what additional features he will want us to employ. The additional costs for permitting and engineering are being supplemented as part of the claim, as they are required, but not subject to be considered for coverage until they are incurred. This is not an additional out of pocket cost that is being assessed to the customer. We cannot write these costs into the original insurance estimate, as they are not known at that time. I regret that the process by which things are to be done was not explained clearly or effectively to the home owner. We do our best to ensure each of our home owners are satisfied with the work performed, despite the difficult processes with which our industry is encumbered. Please let us know if you have any questions or need additional information. Thank you, [redacted] Sr. Project Coordinator Construction Division [redacted]
In response to this complaint, we were hired initially perform emergency services following damage caused by fire. The emergency services included boarding up what was left of the structure in an attempt to secure it. This customer did not verbally hire us, she signed an authorization for us to...
perform said work. The emergency work was completed and we were paid. She then asked us to provide her with a bid to reconstruct the home as it was prior. We provided a detailed estimate that was approved and accepted by her insurance adjuster. This customer then signed a stipulated sum contract based upon this estimate. Once our contract was in place and agreed to by all parties, we started the demolition phase of the project. Once the demolition portion of the project was completed, the estimator was to re-walk the project to inspect for any further damages that could not be seen prior. Before this could be done, we were asked to cease working on the project. I spoke with this customer at this time to determine why she did not want us to continue. She could not give me any good reason, but did allege that we stole an air compressor. I asked her to file a police report so that this may be investigated properly, but never received any indication that she did. She asked why the air conditioning system had not been removed, to which I responded that it had not been included in the initial scope of repairs, as it could not be properly viewed until after demolition. This would have been subsequently supplemented for and performed, had we been allowed to continue the job. After further discussions with this customer, I thought it prudent to allow her to break our agreed contract and bill for only for work completed. Once she received the final bill, she complained that we had charged her for things that were not completed. We had several phone conversations and emails discussing the charges outlined in the standardized application for payment document. She then suggested that we meet in person to discuss the charges. We did meet here at the office and concluded that the charges were justified and that she would issue payment. She indicated in an email that she had asked her new contractor for monies to be paid to us. She issued payment for application for payment #1, but indicated that she did not have funds to cover the second application for payment. We agreed that once she had the funds, she would pay us in full. I sent emails requesting status of payment several times, to which I received no response. Because of the lack of any correspondence from the customer, we then proceeded with typical collection practices. Please let me know if you need any further information regarding this complaint or any documentation to support our position. Thanks,Gerloff Company Inc.