Insurance estimating guidelines stipulate that initial estimates have to be written for like kind and quality for what existed originallyThis is done for the purpose of coming up with a value for what is owed on a given claimWe are required abide by these rules when handling insurance related repairsOnce the pricing is agreed upon, we can then produce change orders as requested by our customers to replace with whatever materials they desireOnce the change order for changing from an aluminum cover was signed, we proceeded with removing the old structure and pulling permitsWe are not made aware of what constraints or requirements will be placed on projects until submitting for permitsOnce the permit request was submitted, we were informed that the city would require an engineer to be involved in the processWe engaged an engineer to design the footings to satisfy permitting and inspect the framingThe structure has passed the city’s final inspection and has been inspected by the engineerWe are currently waiting for his report to find out what additional features he will want us to employThe additional costs for permitting and engineering are being supplemented as part of the claim, as they are required, but not subject to be considered for coverage until they are incurredThis is not an additional out of pocket cost that is being assessed to the customerWe cannot write these costs into the original insurance estimate, as they are not known at that timeI regret that the process by which things are to be done was not explained clearly or effectively to the home ownerWe do our best to ensure each of our home owners are satisfied with the work performed, despite the difficult processes with which our industry is encumbered Please let us know if you have any questions or need additional information Thank you, [redacted] SrProject Coordinator Construction Division [redacted] *** [redacted] ***
In response to this complaint, we were hired initially perform emergency services following damage caused by fireThe emergency services included boarding up what was left of the structure in an attempt to secure itThis customer did not verbally hire us, she signed an authorization for us to perform said workThe emergency work was completed and we were paidShe then asked us to provide her with a bid to reconstruct the home as it was priorWe provided a detailed estimate that was approved and accepted by her insurance adjusterThis customer then signed a stipulated sum contract based upon this estimateOnce our contract was in place and agreed to by all parties, we started the demolition phase of the projectOnce the demolition portion of the project was completed, the estimator was to re-walk the project to inspect for any further damages that could not be seen priorBefore this could be done, we were asked to cease working on the projectI spoke with this customer at this time to determine why she did not want us to continueShe could not give me any good reason, but did allege that we stole an air compressorI asked her to file a police report so that this may be investigated properly, but never received any indication that she didShe asked why the air conditioning system had not been removed, to which I responded that it had not been included in the initial scope of repairs, as it could not be properly viewed until after demolitionThis would have been subsequently supplemented for and performed, had we been allowed to continue the jobAfter further discussions with this customer, I thought it prudent to allow her to break our agreed contract and bill for only for work completedOnce she received the final bill, she complained that we had charged her for things that were not completedWe had several phone conversations and emails discussing the charges outlined in the standardized application for payment documentShe then suggested that we meet in person to discuss the chargesWe did meet here at the office and concluded that the charges were justified and that she would issue paymentShe indicated in an email that she had asked her new contractor for monies to be paid to usShe issued payment for application for payment #1, but indicated that she did not have funds to cover the second application for paymentWe agreed that once she had the funds, she would pay us in fullI sent emails requesting status of payment several times, to which I received no responseBecause of the lack of any correspondence from the customer, we then proceeded with typical collection practicesPlease let me know if you need any further information regarding this complaint or any documentation to support our positionThanks,Gerloff Company Inc
Insurance estimating guidelines stipulate that initial estimates have to be written for like kind and quality for what existed originallyThis is done for the purpose of coming up with a value for what is owed on a given claimWe are required abide by these rules when handling insurance related repairsOnce the pricing is agreed upon, we can then produce change orders as requested by our customers to replace with whatever materials they desireOnce the change order for changing from an aluminum cover was signed, we proceeded with removing the old structure and pulling permitsWe are not made aware of what constraints or requirements will be placed on projects until submitting for permitsOnce the permit request was submitted, we were informed that the city would require an engineer to be involved in the processWe engaged an engineer to design the footings to satisfy permitting and inspect the framingThe structure has passed the city’s final inspection and has been inspected by the engineerWe are currently waiting for his report to find out what additional features he will want us to employThe additional costs for permitting and engineering are being supplemented as part of the claim, as they are required, but not subject to be considered for coverage until they are incurredThis is not an additional out of pocket cost that is being assessed to the customerWe cannot write these costs into the original insurance estimate, as they are not known at that timeI regret that the process by which things are to be done was not explained clearly or effectively to the home ownerWe do our best to ensure each of our home owners are satisfied with the work performed, despite the difficult processes with which our industry is encumbered Please let us know if you have any questions or need additional information Thank you, [redacted] SrProject Coordinator Construction Division [redacted] *** [redacted] ***
In response to this complaint, we were hired initially perform emergency services following damage caused by fireThe emergency services included boarding up what was left of the structure in an attempt to secure itThis customer did not verbally hire us, she signed an authorization for us to perform said workThe emergency work was completed and we were paidShe then asked us to provide her with a bid to reconstruct the home as it was priorWe provided a detailed estimate that was approved and accepted by her insurance adjusterThis customer then signed a stipulated sum contract based upon this estimateOnce our contract was in place and agreed to by all parties, we started the demolition phase of the projectOnce the demolition portion of the project was completed, the estimator was to re-walk the project to inspect for any further damages that could not be seen priorBefore this could be done, we were asked to cease working on the projectI spoke with this customer at this time to determine why she did not want us to continueShe could not give me any good reason, but did allege that we stole an air compressorI asked her to file a police report so that this may be investigated properly, but never received any indication that she didShe asked why the air conditioning system had not been removed, to which I responded that it had not been included in the initial scope of repairs, as it could not be properly viewed until after demolitionThis would have been subsequently supplemented for and performed, had we been allowed to continue the jobAfter further discussions with this customer, I thought it prudent to allow her to break our agreed contract and bill for only for work completedOnce she received the final bill, she complained that we had charged her for things that were not completedWe had several phone conversations and emails discussing the charges outlined in the standardized application for payment documentShe then suggested that we meet in person to discuss the chargesWe did meet here at the office and concluded that the charges were justified and that she would issue paymentShe indicated in an email that she had asked her new contractor for monies to be paid to usShe issued payment for application for payment #1, but indicated that she did not have funds to cover the second application for paymentWe agreed that once she had the funds, she would pay us in fullI sent emails requesting status of payment several times, to which I received no responseBecause of the lack of any correspondence from the customer, we then proceeded with typical collection practicesPlease let me know if you need any further information regarding this complaint or any documentation to support our positionThanks,Gerloff Company Inc