CUSTOMER SERVICE/ SERVICE ISSUES/ EGREGIOUS FEES THEY PLACED MY ENTIRE CARD NUMBER/DATE/AND # CODE ON RECEIPT!!(I DISPUTED THE CHARGE)!! 7/22/18: Waited two hours for a technicianGarage door put back on track within minutesCharged an egregious fee for labor and service call $labor + $service (emergency)'! Contacted the Supervisor Rex with concernsI utilized their service in December of and was told that I would be charged a $service feeDid not remedy and Rex refused to provide me the phone number and name of owner to remedy the issueAlthough on July 23, 2018, I received a text 12:PM "Please keep this email for your records to ensure you are no longer charged trip charge/service call feesRex located at [redacted] I asked for owner name and location of their main officeRex refused Main office located at [redacted] 7-23-placed stop of credit c
The service tech Andy arrived on time and was very pleasant to talk toHe performed the task as requested and the garage door works like a charmYou will not be disappointed with Andy!
was told my garage door was fixed the company sun city garage doors charged me dollars and it still doing the same thing it was when I contacted them they came back out 10/01/and told me I needed something else I told them I wasnt giving them anymore money and to stay there I would be right home and he said he couldnt wait and did not to do bussiness with me he also got lube all over the front of the garage door now it is stained he sold me new rollars as well and I was told it would make the garage door more quite and it still sounds the same and my garage door goes down and it reopens still and thats why I called them in the first place I would never use this company again they are scam artist Product_Or_Service: set of nlyon rollars and a lube and tune and res Order_Number: [redacted] Account_Number: [redacted]
Problem with Service
We were facing a situation where in our garage door was not closing through the garage remote only in the morning It was working perfectly fine through out the day So we requested SUN CITY GARAGE DOOR SERVICE to have a look and identify what was causing this on 5th May The technician came and checked the garage door and tried to open /close multiple times with the remote and it worked perfectly fineSo he suggested to do a servicing(costing $120) as he was not able to recreate the issue we were facingWe agreed to do the servicing and after he sprayed some liquid on the channel and the chain, the garage door stopped working, it would not close
After lengthy discussion he left us with no option but to change the wheels that would cost another $(as he claimed that he would have to remove the whole garage door and replace it ) The issue got fixed , however my garage door was covered in my home warranty which was supposed to be effective 05/
Business overcharged my credit card by $
When my garage door spring broke, I contacted the name of the original installer to fix itGarage Door CenterThe serviceman arrived, gave me a verbal estimate of $parts, and $laborI thought was a little expensive since the last time I had one repaired but agreed to have him proceedI had to leave for work,I left my credit card info with service agent, but my elderly autistic uncle was at the home to lock up when service work was doneThe service took less than minutesWhen I came home from work, the garage door did not work, the serviceman did not complete reconnecting the door to the openerI was able the reconnect it so my door could work again
The invoice, which is not very legible looked to read about $408.XXWhen I got my credit card statement the amount was for I called the repair office, which answered as SUN CITY not Garage Door center and it appears as a forwarding number, was treated very nasty a
We have used Sun City Garage Door company before and was impressed by their expertise, knowledge and informative conversationThey answered all my questions, explained what they were doing, and offered advice on how to maintain our systemI will recommend these folks to my friends, especially OzzieGod company
Charges for repair work was exorbitant Several attempts to resolve issue with owner have been unsuccessful
My garage door would not close on the evening of 9/28/ I noticed there was a sticker on the garage door motor for Sun City Garage Doors so I called them for service They came out late the next afternoon which was a Friday The service person told me the door was "off track" and the charge would be $- I told him I thought that seemed high and he just kept saying that was the "off track" charge I felt like he knew I was in a vulnerable position since I told him I needed to leave town in the morning I had no option to get another price since it was already the end of the day I assumed that this was a rather substantial task based on the price To my surprise, in less than minutes - including the time it took him to walk from his truck to get the ladder, he was finished with the job Shortly after the technician left, I called and spoke with Matt who I beli
Company replaced a garage door opener chain systemFurther damage to garage door opener
On Monday March 19th, I had requested the services of Sun City Garage Doors to repair my garage door The damage was the chain system to the garage door had broken The service tech came to the house and immediately repaired the chain system Once complete he advised me to perform monthly maintenance to prevent further damage Which I notedand it is on the receipt of transaction Before he left we did a test on the garage door to make sure it was in working order It did not close on the first try and he did something with the sensor and it closed That night my wife came home and parked our vehicle in the garage, utilizing the remote for the garage Door opened fine, but would not closeI had to manually close the garage door The next day, (March 20th) I had the technician back out to look at the door He replaced a pulley and did not inspect the garage door opener for follow o
was told my garage door was fixed the company sun city garage doors charged me dollars and it still doing the same thing it was when I contacted them they came back out 10/01/and told me I needed something else I told them I wasnt giving them anymore money and to stay there I would be right home and he said he couldnt wait and did not to do bussiness with me he also got lube all over the front of the garage door now it is stained he sold me new rollars as well and I was told it would make the garage door more quite and it still sounds the same and my garage door goes down and it reopens still and thats why I called them in the first place I would never use this company again they are scam artist
Product_Or_Service: set of nlyon rollars and a lube and tune and res
Order_Number: ***
Account_Number: ***
CUSTOMER SERVICE/ SERVICE ISSUES/ EGREGIOUS FEES
THEY PLACED MY ENTIRE CARD NUMBER/DATE/AND # CODE ON RECEIPT!!(I DISPUTED THE CHARGE)!!
7/22/18: Waited two hours for a technicianGarage door put back on track within minutesCharged an egregious fee for labor and service call $labor + $service (emergency)'! Contacted the Supervisor Rex with concernsI utilized their service in December of and was told that I would be charged a $service feeDid not remedy and Rex refused to provide me the phone number and name of owner to remedy the issueAlthough on July 23, 2018, I received a text 12:PM "Please keep this email for your records to ensure you are no longer charged trip charge/service call feesRex located at *** I asked for owner name and location of their main officeRex refused Main office located at ***7-23-placed stop of credit c
When my garage door opener broke I called Sun City Garage Doors and they sent Brandon out that day to fix it ! He was very knowledgable ! He was fast and efficient ! He replaces the springs in no time ! I highly recommend Brandon and this company ! Overall I give the experience stars !
Company severely overcharged my year old mom for a simple garage door motor repairThe invoice furnished is illegible and owner will not furnish
I found out my mom had repair work done to replace a garage door motor, rollers, control box, and remoteShe told me the price and I was flooredAverage cost of this type of service should've been $She paid $I gave a poor review on *** and that's when the owner contacted me wanting to "make things right"I asked how it is possible to come up with such a high price for the repair and wanted an itemized breakdown of parts and pricesHe refused saying he is not obligatedI said I would file a complaint with the Contractors Board and was told he is on good terms with them and they only care about work quality, not price or billingI asked him to no contact me by phone but by e-mail and was told he does not negotiate via e-mailI have seen other complaints about his practice of overcharging only to reduce the cost if the c
The service tech Andy arrived on time and was very pleasant to talk toHe performed the task as requested and the garage door works like a charmYou will not be
disappointed with Andy!
The worker replaced rollers on my garage door and re-programmed my two remote controls and charged me $for the work.I was ripped off!!
The repairman replaced garage door rollers and used a claw hammer to pry them out using the rail for leverage and used his hammer to bang them out and in when replacing the rollers.The garage door track has indents where he pried the rollers out in in.I know that this method of replacing rollers on a garage door is not correct! The price that I was charged for the job is a ripoff! $562.18!! Invoice#*** 11/9/
Why one star? I was quoted about $for the labor then given three price points for the springsThe top level was $and came with a lifetime warrantyAs I talked out the pricing the service guy never told me the price was per spring, and there are two springsAfter the job was done, I was shocked when the price came to $1,and some changeIt pays to shop around folks
I find it difficult to believe that two springs cost $ The total repair cost was $1,which seems very excessive
Serviceman was great but I think the cost of the repair was excessiveI thought he mentioned mid range cost of springs at approximately $which I assumed was for two springs Cost wound up being $for the two which I think is excessive Invoice *** was paid with my check no***
CUSTOMER SERVICE/ SERVICE ISSUES/ EGREGIOUS FEES THEY PLACED MY ENTIRE CARD NUMBER/DATE/AND # CODE ON RECEIPT!!(I DISPUTED THE CHARGE)!! 7/22/18: Waited two hours for a technicianGarage door put back on track within minutesCharged an egregious fee for labor and service call $labor + $service (emergency)'! Contacted the Supervisor Rex with concernsI utilized their service in December of and was told that I would be charged a $service feeDid not remedy and Rex refused to provide me the phone number and name of owner to remedy the issueAlthough on July 23, 2018, I received a text 12:PM "Please keep this email for your records to ensure you are no longer charged trip charge/service call feesRex located at [redacted] I asked for owner name and location of their main officeRex refused Main office located at [redacted] 7-23-placed stop of credit c
The service tech Andy arrived on time and was very pleasant to talk toHe performed the task as requested and the garage door works like a charmYou will not be disappointed with Andy!
was told my garage door was fixed the company sun city garage doors charged me dollars and it still doing the same thing it was when I contacted them they came back out 10/01/and told me I needed something else I told them I wasnt giving them anymore money and to stay there I would be right home and he said he couldnt wait and did not to do bussiness with me he also got lube all over the front of the garage door now it is stained he sold me new rollars as well and I was told it would make the garage door more quite and it still sounds the same and my garage door goes down and it reopens still and thats why I called them in the first place I would never use this company again they are scam artist Product_Or_Service: set of nlyon rollars and a lube and tune and res Order_Number: [redacted] Account_Number: [redacted]
Problem with Service
We were facing a situation where in our garage door was not closing through the garage remote only in the morning It was working perfectly fine through out the day So we requested SUN CITY GARAGE DOOR SERVICE to have a look and identify what was causing this on 5th May The technician came and checked the garage door and tried to open /close multiple times with the remote and it worked perfectly fineSo he suggested to do a servicing(costing $120) as he was not able to recreate the issue we were facingWe agreed to do the servicing and after he sprayed some liquid on the channel and the chain, the garage door stopped working, it would not close
After lengthy discussion he left us with no option but to change the wheels that would cost another $(as he claimed that he would have to remove the whole garage door and replace it ) The issue got fixed , however my garage door was covered in my home warranty which was supposed to be effective 05/
Business overcharged my credit card by $
When my garage door spring broke, I contacted the name of the original installer to fix itGarage Door CenterThe serviceman arrived, gave me a verbal estimate of $parts, and $laborI thought was a little expensive since the last time I had one repaired but agreed to have him proceedI had to leave for work,I left my credit card info with service agent, but my elderly autistic uncle was at the home to lock up when service work was doneThe service took less than minutesWhen I came home from work, the garage door did not work, the serviceman did not complete reconnecting the door to the openerI was able the reconnect it so my door could work again
The invoice, which is not very legible looked to read about $408.XXWhen I got my credit card statement the amount was for I called the repair office, which answered as SUN CITY not Garage Door center and it appears as a forwarding number, was treated very nasty a
We have used Sun City Garage Door company before and was impressed by their expertise, knowledge and informative conversationThey answered all my questions, explained what they were doing, and offered advice on how to maintain our systemI will recommend these folks to my friends, especially OzzieGod company
Charges for repair work was exorbitant Several attempts to resolve issue with owner have been unsuccessful
My garage door would not close on the evening of 9/28/ I noticed there was a sticker on the garage door motor for Sun City Garage Doors so I called them for service They came out late the next afternoon which was a Friday The service person told me the door was "off track" and the charge would be $- I told him I thought that seemed high and he just kept saying that was the "off track" charge I felt like he knew I was in a vulnerable position since I told him I needed to leave town in the morning I had no option to get another price since it was already the end of the day I assumed that this was a rather substantial task based on the price To my surprise, in less than minutes - including the time it took him to walk from his truck to get the ladder, he was finished with the job Shortly after the technician left, I called and spoke with Matt who I beli
great service also fast repairs was done fixing my sensors they got in to it and was done in min....awesome highly recommended !!!thank you
Company replaced a garage door opener chain systemFurther damage to garage door opener
On Monday March 19th, I had requested the services of Sun City Garage Doors to repair my garage door The damage was the chain system to the garage door had broken The service tech came to the house and immediately repaired the chain system Once complete he advised me to perform monthly maintenance to prevent further damage Which I notedand it is on the receipt of transaction Before he left we did a test on the garage door to make sure it was in working order It did not close on the first try and he did something with the sensor and it closed That night my wife came home and parked our vehicle in the garage, utilizing the remote for the garage Door opened fine, but would not closeI had to manually close the garage door The next day, (March 20th) I had the technician back out to look at the door He replaced a pulley and did not inspect the garage door opener for follow o
was told my garage door was fixed the company sun city garage doors charged me dollars and it still doing the same thing it was when I contacted them they came back out 10/01/and told me I needed something else I told them I wasnt giving them anymore money and to stay there I would be right home and he said he couldnt wait and did not to do bussiness with me he also got lube all over the front of the garage door now it is stained he sold me new rollars as well and I was told it would make the garage door more quite and it still sounds the same and my garage door goes down and it reopens still and thats why I called them in the first place I would never use this company again they are scam artist
Product_Or_Service: set of nlyon rollars and a lube and tune and res
Order_Number: ***
Account_Number: ***
CUSTOMER SERVICE/ SERVICE ISSUES/ EGREGIOUS FEES
THEY PLACED MY ENTIRE CARD NUMBER/DATE/AND # CODE ON RECEIPT!!(I DISPUTED THE CHARGE)!!
7/22/18: Waited two hours for a technicianGarage door put back on track within minutesCharged an egregious fee for labor and service call $labor + $service (emergency)'! Contacted the Supervisor Rex with concernsI utilized their service in December of and was told that I would be charged a $service feeDid not remedy and Rex refused to provide me the phone number and name of owner to remedy the issueAlthough on July 23, 2018, I received a text 12:PM "Please keep this email for your records to ensure you are no longer charged trip charge/service call feesRex located at *** I asked for owner name and location of their main officeRex refused Main office located at ***7-23-placed stop of credit c
When my garage door opener broke I called Sun City Garage Doors and they sent Brandon out that day to fix it ! He was very knowledgable ! He was fast and efficient ! He replaces the springs in no time ! I highly recommend Brandon and this company ! Overall I give the experience stars !
Company severely overcharged my year old mom for a simple garage door motor repairThe invoice furnished is illegible and owner will not furnish
I found out my mom had repair work done to replace a garage door motor, rollers, control box, and remoteShe told me the price and I was flooredAverage cost of this type of service should've been $She paid $I gave a poor review on *** and that's when the owner contacted me wanting to "make things right"I asked how it is possible to come up with such a high price for the repair and wanted an itemized breakdown of parts and pricesHe refused saying he is not obligatedI said I would file a complaint with the Contractors Board and was told he is on good terms with them and they only care about work quality, not price or billingI asked him to no contact me by phone but by e-mail and was told he does not negotiate via e-mailI have seen other complaints about his practice of overcharging only to reduce the cost if the c
The service tech Andy arrived on time and was very pleasant to talk toHe performed the task as requested and the garage door works like a charmYou will not be
disappointed with Andy!
The worker replaced rollers on my garage door and re-programmed my two remote controls and charged me $for the work.I was ripped off!!
The repairman replaced garage door rollers and used a claw hammer to pry them out using the rail for leverage and used his hammer to bang them out and in when replacing the rollers.The garage door track has indents where he pried the rollers out in in.I know that this method of replacing rollers on a garage door is not correct! The price that I was charged for the job is a ripoff! $562.18!! Invoice#*** 11/9/
Why one star? I was quoted about $for the labor then given three price points for the springsThe top level was $and came with a lifetime warrantyAs I talked out the pricing the service guy never told me the price was per spring, and there are two springsAfter the job was done, I was shocked when the price came to $1,and some changeIt pays to shop around folks
Andy did a great installation...he was very cooperative and polite.Invoice XXXXX
I find it difficult to believe that two springs cost $ The total repair cost was $1,which seems very excessive
Serviceman was great but I think the cost of the repair was excessiveI thought he mentioned mid range cost of springs at approximately $which I assumed was for two springs Cost wound up being $for the two which I think is excessive Invoice *** was paid with my check no***