Good Morning, We spoke to [redacted] yesterday 11/2/and advised him that his refund will be sent out in the mail today 11/3/He should receive it sometime next weekThe refund is in the amount requested of $ If you have any questions please let me know Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good Morning, After looking into this account, Our records show that the cooler on the account was never removedThey had the cooler installed on 10/13/ We will remove the cooler from the account as a courtesy and issue a $ creditThanks , Krissy
Complaint: [redacted] I am rejecting this response because:The cooler was removed and replaced by the driverCrystal Rock should have records of itWe were told by a customer service representative from crystal rock that it was replaced in not 2006, and on my invoices it doesn't break down that I have coolers it just says the rental fee, which was $If the invoice said I had two coolers I would have caught this years ago,and would have said something sooner$does not make up for the amount they actually owe us, and they still have not picked up the cooler or water jugs when we cancelled our account with them on 11/12/They said they would get back to us, which they have failed to do, and they are still charging us a rental fee to this dayThis is not acceptable, or legal, we have also contacted the attorney general on this matter [redacted] ***
Good Morning, We value your business even though you are no longer a customer of ours so we will go ahead and credit you the full $Your monthly statement is not itemized for Equipment so you would not see it separated, only togetherI will issue the full refund & have a check issued asapHopefully in the future you will give Crystal Rock another chanceHave a great Holiday Krissy
This company has fraudulent billing practicesThey have force withdrawn $from my bank account linked credit card and claim to have authorization for another $They deny that I even paid up the last $which was what truthfully had settled my accountSomehow they are saying I racked up a $water bill from my single person use within a month or twoI checked reviews online later and found other customers had similar serious issuesThey are now chasing me down in snail mail billing because I sent them a warning that my bank account was now closed (as canceling the card itself was not enough, the bank said) and their charges were not real, they did not have authorizationI specifically indicated a one-time charge of $for one payment then later I would call in for the last $I owed on my account as quoted by their customer service repand my billing statementsThey forcefully charged the last $but I didn't complain, then charged me again for $this Christmas month which put my bank account into overdraft with new feesThe new bill I got from Crystal Rock claims I still owe them $MOREThese people need to be investigated, prosecuted and shut down
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** ***,
I'm replying to your Revdex.com complaint We are very sorry for any confusion or mis-communication concerning your account with Crystal Rock I checked on your account and see that we have recently refunded the $Early Term charge
Notes on your
account state that one of our Customer Care Representatives has credited your account the $and left a message on your phone letting you know
If you have any questions or concerns, you can contact me direct via e-mail (*** or phone ###-###-####)
*** ***
VP Operations
Crystal Rock LLC
*** ***,
I'm replying to your Revdex.com complaint We are very sorry for any confusion or mis-communication concerning your account with Crystal Rock I checked on
your account and see that we have recently refunded the $Early Term charge
Notes on your account state that one of our Customer Care Representatives has credited your account the $and left a message on your phone letting you know
If you have any questions or concerns, you can contact me direct via e-mail (*** or phone ###-###-####)
*** ***
VP Operations
Crystal Rock LLC
I used them for over a decade but their service has degraded considerably in the last few yearsTheir delivery of bottles has been missed or inaccurateCustomer service states they will send out a delivery guy but then the operations center flat out refuses stating they will do it at a later dateClearly, the two departments do not communicate with each otherAnother time, one driver claimed the empties weren't out when he came byI leave for work at 7:amSounds like someone is lying and it isn't meThey have mis-billed me and contacting their customer service is a nightmareThey make promises on the phone or email but nothing is actually ever taken care ofI've been trying to get my credit balance back and it's been a nightmareIt's taken weeks just to cancel and get out from them and I'm still tryingI have had to follow up with them on numerous occasions and sometimes they flat out don't respond until you keep on themTime to find another supplier or go back to filtered tap waterNot worth the stress and time of dealing with this poor customer service company
We have review the claim made by the CustomerThe contract was signed by the Customer, but we can understand where there could be some confusion
We have credited the customer's account with Crystal Rock for $and have issued a credit to the Customer's credit card for the same amount
We
are sorry for the misunderstanding*** *** VP of Finance
Good Afternoon,
We are willing to meet *** half way & credit her account $750.00. She does not have any records proving we removed her equipment. We have records showing we installed the cooler. Please do not hesitate to contact me with any questions.
Thanks , Krissy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Good Afternoon,
This customer has been a problem customer since he started with us. Basically never happy. We removed his equipment on Friday 4/10 & we gave him a credit of $30.70. This leaves him with a 0.00 balance.
If you have any questions please let...
Good Morning, We spoke to [redacted] yesterday 11/2/and advised him that his refund will be sent out in the mail today 11/3/He should receive it sometime next weekThe refund is in the amount requested of $ If you have any questions please let me know Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good Morning, After looking into this account, Our records show that the cooler on the account was never removedThey had the cooler installed on 10/13/ We will remove the cooler from the account as a courtesy and issue a $ creditThanks , Krissy
Complaint: [redacted] I am rejecting this response because:The cooler was removed and replaced by the driverCrystal Rock should have records of itWe were told by a customer service representative from crystal rock that it was replaced in not 2006, and on my invoices it doesn't break down that I have coolers it just says the rental fee, which was $If the invoice said I had two coolers I would have caught this years ago,and would have said something sooner$does not make up for the amount they actually owe us, and they still have not picked up the cooler or water jugs when we cancelled our account with them on 11/12/They said they would get back to us, which they have failed to do, and they are still charging us a rental fee to this dayThis is not acceptable, or legal, we have also contacted the attorney general on this matter [redacted] ***
Good Morning, We value your business even though you are no longer a customer of ours so we will go ahead and credit you the full $Your monthly statement is not itemized for Equipment so you would not see it separated, only togetherI will issue the full refund & have a check issued asapHopefully in the future you will give Crystal Rock another chanceHave a great Holiday Krissy
To whom it may concern,We will contact the complainant and fully refund their purchase amount.*** ***VP Route OperationsCrystal Rock LLC
This company has fraudulent billing practicesThey have force withdrawn $from my bank account linked credit card and claim to have authorization for another $They deny that I even paid up the last $which was what truthfully had settled my accountSomehow they are saying I racked up a $water bill from my single person use within a month or twoI checked reviews online later and found other customers had similar serious issuesThey are now chasing me down in snail mail billing because I sent them a warning that my bank account was now closed (as canceling the card itself was not enough, the bank said) and their charges were not real, they did not have authorizationI specifically indicated a one-time charge of $for one payment then later I would call in for the last $I owed on my account as quoted by their customer service repand my billing statementsThey forcefully charged the last $but I didn't complain, then charged me again for $this Christmas month which put my bank account into overdraft with new feesThe new bill I got from Crystal Rock claims I still owe them $MOREThese people need to be investigated, prosecuted and shut down
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** ***,
I'm replying to your Revdex.com complaint We are very sorry for any confusion or mis-communication concerning your account with Crystal Rock I checked on your account and see that we have recently refunded the $Early Term charge
Notes on your
account state that one of our Customer Care Representatives has credited your account the $and left a message on your phone letting you know
If you have any questions or concerns, you can contact me direct via e-mail (*** or phone ###-###-####)
*** ***
VP Operations
Crystal Rock LLC
To whom this may concern Our AR Deptis contacting the complainant and is issuing a full credit
Crystal Rock LLC
*** ***,
I'm replying to your Revdex.com complaint We are very sorry for any confusion or mis-communication concerning your account with Crystal Rock I checked on
your account and see that we have recently refunded the $Early Term charge
Notes on your account state that one of our Customer Care Representatives has credited your account the $and left a message on your phone letting you know
If you have any questions or concerns, you can contact me direct via e-mail (*** or phone ###-###-####)
*** ***
VP Operations
Crystal Rock LLC
This complaint has been rectified We have credited the complainant's account for total balance due and will contact complainant today to inform
To whom it may concern,
We will contact the complainant and fully refund their purchase amount*** ***
VP Route Operations
Crystal Rock LLC
I used them for over a decade but their service has degraded considerably in the last few yearsTheir delivery of bottles has been missed or inaccurateCustomer service states they will send out a delivery guy but then the operations center flat out refuses stating they will do it at a later dateClearly, the two departments do not communicate with each otherAnother time, one driver claimed the empties weren't out when he came byI leave for work at 7:amSounds like someone is lying and it isn't meThey have mis-billed me and contacting their customer service is a nightmareThey make promises on the phone or email but nothing is actually ever taken care ofI've been trying to get my credit balance back and it's been a nightmareIt's taken weeks just to cancel and get out from them and I'm still tryingI have had to follow up with them on numerous occasions and sometimes they flat out don't respond until you keep on themTime to find another supplier or go back to filtered tap waterNot worth the stress and time of dealing with this poor customer service company
We have review the claim made by the CustomerThe contract was signed by the Customer, but we can understand where there could be some confusion
We have credited the customer's account with Crystal Rock for $and have issued a credit to the Customer's credit card for the same amount
We
are sorry for the misunderstanding*** *** VP of Finance
Good Afternoon,
We are willing to meet *** half way & credit her account $750.00. She does not have any records proving we removed her equipment. We have records showing we installed the cooler. Please do not hesitate to contact me with any questions.
Thanks , Krissy
I have instructed the sales rep Brian reach out to Rosa and resolve today.
Brian and Rosa did come to a resolution and a credit has been issued.
This should be all set and this was an opportunity to coach the sales rep.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Good Afternoon,
This customer has been a problem customer since he started with us. Basically never happy. We removed his equipment on Friday 4/10 & we gave him a credit of $30.70. This leaves him with a 0.00 balance.
If you have any questions please let...
me know.
[redacted]
We will be contacting the complainant today for immediate resolution.
[redacted]
[redacted]