Sun Country Marine, Inc.

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@suncountrymarine.com
*** *** spoke to this customer and contacted me, he is completely un realistic is his complaint related to the experienceI told
*** we would not take the trade and Cutter, the boat is to old for our dealership to take on tradeThis made the customer IrateWe also could not get him financed which made him mad as wellHe is very hard to understandHe and *** are a bad comboif there is any chance of making this better my suggestion is having Derek call him to give another anglehis complaints are not legitimate in exception of *** possibly being rude during a conflictI did coach *** to be kind and explain we are happy to service him on his SLX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr ***, you have your facts all wrong, my boat is not a its a 20FT cutter with hrs on the boat, your off by years*** *** offered me for my boat then renigged when the sea ray went on sale, saying my boat had mechanical issues which was untrueI asked for the inspection of my boat *** refused to give it to me..AS FAR AS MY SPEECH IS CONCERNED I WAS INJURED IN THE US ARMY SERVING OUR COUNTRY I TAKE THIS AS AN INSULT YOUR COMMENTSPLEASE REFRAIN FROM MAKING FUN OF MY INJURIES RECEIVED SERVING MY COUNTRY! ALSO I PAID CASH FOR THE SEA RAY NO FINANCE WAS DONE AND I WAS NOT IRATEI PAID CASH FOR THE SEA RAY SO AGAIN YOUR FACTS ARE WRONG*** BACKED OUT OF THE TRADE WHEN HE SEEN THE SEA RAY BOAT HAD DROPPED ANOTHER K FROM THE SALE PRICE AND HE TOLD ME THAT TO MY FACE AND MY WIFE'S FACESOMEBODY IS NOT BEING HONEST HERE AND ITS NOT MEAGAIN I EXPECT AN APOLOGY FOR YOUR ANSWER WHEN YOU APPARENTLY HAVE NO IDEA WHAT REALLY HAPPENED*** IS A VERY RUDE PERSON HE REALLY NEEDS RETRAINING OR FIND ANOTHER PROFESSIONI WAS CHEATED OUT OF MY MONIES AND I EXPECT IT RETURNED AND AN APOLOGY FROM YOUR COMPANYDOING BUSINESS WITH YOUR COMPANY IS NOT RECOMMEND THE MOTTO FOR SUN COUNTRY MARINE SHOULD BE (THE CUSTOMER BE *** AND THE BOTTOM LINE IS KING) HOPEFULLY THIS DONT HAPPEN TO YOUR NEXT CUSTOMERDERECK YOU ARE WELCOME TO CALL ME ANYTIME XXX XXX XXXX.......IT HAS REALLY BEEN A NIGHTMARE DEALING WITH YOUR COMPANY I WOULDN'T SUGGEST ANYONE DEAL WITH YOUR COMPANY ESPECIALLY WITH AN ANSWER THAT YOU STATED ABOVEOH YEAH MY NEW SEA RAY BOAT HAS NUMEROUS PROBLEMS FROM BEING LEFT ALL SUMMER IN THE HOT SUN WITH NO COVER

Initial Business Response /* (1000, 7, 2016/03/12) */
The customer was not cheated out of any monies. His allegation stems from the valuation of his trade-in. The customer was given a value of his boat based on book value and a visual inspection pending mechanical inspection. After performing the...

mechanical inspection, several serious issues with the trade-in were found which brought down the value of the trade-in. The claim of the new boat, that was purchased, being defective stems form two minor cosmetic issues. These cosmetic issues were covered under the manufacturer's warranty and the repairs were and are done. Never was the boat unusable at any time.
Initial Consumer Rebuttal /* (3000, 9, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ii have a written contract from sun country were they stole 2700 hundred dollars from me. And the cosmetics problems they claim, was 4 months of repairs at their shop I have had my brand new boat 6 months and its been in the shop for 4 of those months with thousands of dollars in damage.
sun country sold me a very damaged boat because I was unable to look inside the boat because of a disability that has left me wheel chair bound. sun country has no ADA access for the disabled and they used this to trick me into buying a boat that could have never passed [redacted] inspection. [redacted] lied to me many times and even told me via phone he would buy my boat back because it was in such bad shape he didn't follow through on his promise
Sun country marine sold this Disabled Vet a very damaged boat and stole 2700 hundred dollars from me. There was nothing wrong with my trade as they claim it was checked by 2 different boat dealers and they stated it was in very good shape, I asked sun country for the inspection they say they performed on my boat for trade in, they wouldn't give it to me because they never did it. I ask [redacted] to keep his word and buy my boat back for 42 thousand dollars and return the 2700 hundred dollars sun country stole from me. If anyone reads this please be aware of sun country marine they will do whatever it takes to cheat and steal from their customers, buyer beware!

Initial Business Response /* (1000, 5, 2015/08/13) */
Contact Name and Title: [redacted] Operations
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@suncountrymarine.com
[redacted],
I apologize for the problems and issues you had on your boat while here at Sun Country Marine. Our #1 priority...

is customer satisfaction and we would love the chance to make it right. I am sorry to hear about your cover being damaged while the boat was left at our facility. We would love the opportunity to make it right and purchase you a brand new boat cover.