Initial Business Response / [redacted] (1000, 7, 2016/03/12) */ The customer was not cheated out of any moniesHis allegation stems from the valuation of his trade-inThe customer was given a value of his boat based on book value and a visual inspection pending mechanical inspectionAfter performing the mechanical inspection, several serious issues with the trawere found which brought down the value of the trade-inThe claim of the new boat, that was purchased, being defective stems form two minor cosmetic issuesThese cosmetic issues were covered under the manufacturer's warranty and the repairs were and are doneNever was the boat unusable at any time Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ii have a written contract from sun country were they stole hundred dollars from meAnd the cosmetics problems they claim, was months of repairs at their shop I have had my brand new boat months and its been in the shop for of those months with thousands of dollars in damage sun country sold me a very damaged boat because I was unable to look inside the boat because of a disability that has left me wheel chair boundsun country has no ADA access for the disabled and they used this to trick me into buying a boat that could have never passed [redacted] inspection [redacted] lied to me many times and even told me via phone he would buy my boat back because it was in such bad shape he didn't follow through on his promise Sun country marine sold this Disabled Vet a very damaged boat and stole hundred dollars from meThere was nothing wrong with my trade as they claim it was checked by different boat dealers and they stated it was in very good shape, I asked sun country for the inspection they say they performed on my boat for trade in, they wouldn't give it to me because they never did itI ask [redacted] to keep his word and buy my boat back for thousand dollars and return the hundred dollars sun country stole from meIf anyone reads this please be aware of sun country marine they will do whatever it takes to cheat and steal from their customers, buyer beware!
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Contact Name and Title: [redacted] Operations Contact Phone: XXXXXXXXXX Contact Email: [redacted] @suncountrymarine.com ***, I apologize for the problems and issues you had on your boat while here at Sun Country MarineOur #priority is customer satisfaction and we would love the chance to make it rightI am sorry to hear about your cover being damaged while the boat was left at our facilityWe would love the opportunity to make it right and purchase you a brand new boat cover
Initial Business Response / [redacted] (1000, 7, 2016/03/12) */ The customer was not cheated out of any moniesHis allegation stems from the valuation of his trade-inThe customer was given a value of his boat based on book value and a visual inspection pending mechanical inspectionAfter performing the mechanical inspection, several serious issues with the trawere found which brought down the value of the trade-inThe claim of the new boat, that was purchased, being defective stems form two minor cosmetic issuesThese cosmetic issues were covered under the manufacturer's warranty and the repairs were and are doneNever was the boat unusable at any time Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ii have a written contract from sun country were they stole hundred dollars from meAnd the cosmetics problems they claim, was months of repairs at their shop I have had my brand new boat months and its been in the shop for of those months with thousands of dollars in damage sun country sold me a very damaged boat because I was unable to look inside the boat because of a disability that has left me wheel chair boundsun country has no ADA access for the disabled and they used this to trick me into buying a boat that could have never passed [redacted] inspection [redacted] lied to me many times and even told me via phone he would buy my boat back because it was in such bad shape he didn't follow through on his promise Sun country marine sold this Disabled Vet a very damaged boat and stole hundred dollars from meThere was nothing wrong with my trade as they claim it was checked by different boat dealers and they stated it was in very good shape, I asked sun country for the inspection they say they performed on my boat for trade in, they wouldn't give it to me because they never did itI ask [redacted] to keep his word and buy my boat back for thousand dollars and return the hundred dollars sun country stole from meIf anyone reads this please be aware of sun country marine they will do whatever it takes to cheat and steal from their customers, buyer beware!
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Contact Name and Title: [redacted] Operations Contact Phone: XXXXXXXXXX Contact Email: [redacted] @suncountrymarine.com ***, I apologize for the problems and issues you had on your boat while here at Sun Country MarineOur #priority is customer satisfaction and we would love the chance to make it rightI am sorry to hear about your cover being damaged while the boat was left at our facilityWe would love the opportunity to make it right and purchase you a brand new boat cover