Sun Cutz Studio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this response I was crying half of the appointment, I am not sure on what scale that is considered a happy customerMy mistake was not communication, my mistake was trusting the professional (the one who gets paid and makes this a living) to listen to what I wanted and make it happen I worked in customer service for a long time and the customer is never wrong I would get fired from my job if I called customers stupid on public social media (see picture attached) Their business really must be suffering if $isn't worth a good reputation to them, and now I can definitely understand their struggle They don't treat customers with respect and that will never build a prosperous business Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessary
Regards,
*** ***

The very long story short, is that this client visited our salon only this one time, while saying she wanted a root touch up, and us providing her that service, she realized that was not what she wanted and actually wanted a foil highlight. They are complete different services, & will
give a much different end result. We tried to make her happy by then adding in low lights to blend the color somewhat to get it closer to the true desired look she wanted. She left the salon happy on Saturday. We later got the emailImmediately after telling her we would not be refunding her money, she posted a bad review on our salon facebook page, then followed by other bad reviews by her family & friends (who've never visited our salon, & most of them live an hour away). We will continue to strive to keep all clients happy, but will not plan to refund money unless we as professional stylists truly do make a mistake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this response.  I was crying half of the appointment, I am not sure on what scale that is considered a happy customer. My mistake was not communication, my mistake was trusting the professional (the one who gets paid and makes this a living) to listen to what I wanted and make it happen.  I worked in customer service for a long time and the customer is never wrong.  I would get fired from my job if I called customers stupid on public social media (see picture attached).  Their business really must be suffering if $60 isn't worth a good reputation to them, and now I can definitely understand their struggle.  They don't treat customers with respect and that will never build a prosperous business. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that Mediation is necessary. Regards,[redacted]

The very long story short, is that this client visited our salon only this one time, while saying she wanted a root touch up, and us providing her that service, she realized that was not what she...

wanted and actually wanted a foil highlight. They are 2 complete different services, & will give a much different end result. We tried to make her happy by then adding in low lights to blend the color somewhat to get it closer to the true desired look she wanted. She left the salon happy on Saturday. We later got the email. Immediately after telling her we would not be refunding her money, she posted a bad review on our salon facebook page, then followed by 16 other bad reviews by her family & friends (who've never visited our salon, & most of them live an hour away). We will continue to strive to keep all clients happy, but will not plan to refund money unless we as professional stylists truly do make a mistake.