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Sun Diego Pre Owned

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Sun Diego Pre Owned Reviews (1)

Review: I purchased the car from this dealer on June 2, 2013 after finding the vehicle online at "[redacted].Com" which stated an advertised mileage of 49,688. At the time of purchase, my father ([redacted]) was requested by the owner/dealer, Mr. Bob [redacted], that I handle the deal alone to obtain business experience; therefore, lacking experience in such transactions the wrong odometer reading of 45,998 was consequently not recognized or made an issue at time of sale. On June 3rd, my father was attempting to secure insurance for the vehicle and since I was at work and did not have the necessary information available, my dad called Mr. [redacted] for the VIN number and was told the odometer reading was 48,443. Not yet aware of any mileage discrepancy, this value seemed reasonable based on our observations during the negotiation and purchasing phase of the transaction. While driving the vehicle, I noticed some mechanical issues such as engine noises and no power. I contacted my father who told me to immediately bring him the car and he brought the car to our family mechanic on July 11, 2013. My father was told by the mechanic the engine sustained damage due to being previously overheated, exhibiting poor cooling and lubrication problems that resulted in loss of compression and excessive use of oil despite a recent oil change as claimed by Mr. [redacted]. When father checked the Sales Contract to confirm the dealers written warranty, he immediately recognized the mileage error of 45,998. Mr. Bob [redacted] was contacted in person in San Diego on July 20th when visited by my father and friend with further contacts by phone calls and e-mail on multiple occasions. Mr. [redacted]’s response was non-committal and stead-fast that no mileage error occurred despite being reminded of the mileage stated on the dealership's advertisement of 49, 688 and the mileage he told my father for the insurance company at 48,433. Further examples of mileage reading inconsistencies occurred when negotiating the purchase of the vehicle where Mr. [redacted] offered to compensate the sales price by installing new tires; however, he told the tire dealer, America’s Tire, the current mileage was 43,556 as stated on June 8, 2013. This inconsistency was corrected by America’s Tire on July 19, 2013. In hindsight, I believe my father was requested to remain out of the transaction because Mr. [redacted] was expecting the odometer value documented on the Sales Contract at 45,998 miles would not be noticed by me, which then automatically negates the written warranty at that very moment of sale. I am reluctant to accuse others for their actions, but in this case, based on the reactions displayed by Mr. [redacted], it appears I was intentionally deceived and taken advantage of due to my lack of experience.Desired Settlement: Have the dealership to acknowledge and correct mileage at time of purchase; approximately 1,500 miles short of 50,000-mile, hence honoring written 3,000 miles or 90 days Warranty. Reimburse $3,156.41 for repairs paid, or return vehicle in exchange for a sale price $14,382 plus $3,156 repair expenses

Business

Response:

September 07.2013

Revdex.com

4747 Viewridge ave #200

San Diego, CA 92123-1688

Response to Complaint/[redacted]

Ms [redacted] purchased her vehicle 06/02/2013. The vehicle was advertised on [redacted].

Com with 49,688 in error ... The true and actual mileage of the vehicle was in fact 45988

at time of sale .. This mileage is documented and veri tied to be accurate even though the

mileage was mistakenly entered with [redacted] . Com... The issue here doesn't necessarily

involve the vehicles mileage, it's the warranty.

I received a call from Mr [redacted] on Sunday July 281h asking ifl could meet him.at

my offices. I meet with Mr. [redacted] and a friend of his (his adviser). Mr. [redacted]

pulled out a file folder and began to tell me that his daughter v.as having issues with her

car. Asking an hour of listening to his concerns I told him I would take a day or so to

review our records and respond. Monday the 291h I began receiving emails from Mr

[redacted] aggressively expressing his concern about the mechanical situation of his

daughters car and the warranty v.e gave at time of purchase ... His main concern seemed

to about being out of the warranty period. I offered to pick up the car and bring it to our

mechanics to confirm that the mechanical failure was one that our warranty would cover ..

At the same time I offered to send his daughtt!r a car to drive while her car was in the

shop ... He declined both offers!

After further research we found that the mechanical failure of the vehicle was due to

an overheating problem which is not covered by our warranty (copy enclosed). Just for

the record Ms [redacted] claims in her complaint she was intentionally deceived and taken

advantage of due to her lack of experience ..... I spoke with her one time since she

purchased her vehicle and that conversation was when I set up her appointment to get

new tires put on her car .. Her father ([redacted] Engineer) handle this entire matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to Mr. [redacted]s’ reply dated September 07, 2013, I will comment in the same order presented in said correspondence.

It was stated the mileage in [redacted].com was in error at 49,688; however, that is not an accurate statement because the basis of our negotiation focused on the fact the mileage was approaching 50,000 and that was the reason new tires were provided as part of the final transaction. It must be stated at this time that Mr. [redacted] provided the tire dealer with a different mileage reading and yet another mileage value, along with the vehicle VIN, when he was contacted by phone on June 3rd regarding this information for insurance coverage.

The statement made by Mr. [redacted] that this issue does not involve vehicle mileage, but about the warranty is a contradiction in terms. Mr. [redacted] clearly knows the value of his warranty is contingent on terms of the written warranty to be valid for 3000 miles or 90 days on internally lubricated parts, i.e. the engine and transmission. At the time of sale, the purchase contract was intentionally recorded with a lower mileage value than actually on the odometer and lack of experience on my part avoided detection. This action immediately ensured the warranty would not be valid which brings this issue to the status we are today.

During the first 5 weeks of ownership, I drove the vehicle in question to work. When problems began to occur, I brought the car to my father’s mechanic and drove another car to work. Therefore, the subject vehicle was not driven during and after repairs (from July 11, forward) we subsequently documented the odometer reading of 49,902 on July 19, 2013. This fact was evidenced by photographing the vehicles instrument panel and the date shown on the local newspaper. This information was provided to Mr. [redacted] whereby he disputed the information and following a few additional email contacts, we received no further comment or reply.

Mr. [redacted]’s statement about his offer to pick up the car and send a car to drive while this car was in the shop was not presented as claimed. Mr. [redacted] states per email dated July 25, 2013 (see attached) that we deliver the car to the shop that did the original safety check, and he also states possibly splitting any cost if diagnosed as the same issue by his mechanic. Mr. [redacted] further claims his offer is not an admission of responsibility but one of good will. In response to his request, we replied on July 28th that our mechanic was concerned the over-heating problem, and other mechanical issues, could incur risk that he advised we avoid. Following this reply, further attempts to contact Mr. [redacted] went unanswered.

Mr. [redacted] claims to have performed further research, though how was this possible after he sold the car and therefore had no subsequent possession of it? Mr. [redacted]’s mechanical research could only confirm that an over-heating condition occurred before the time of sale and his statement clearly confirms his culpability in the sale of a defective vehicle, which is corroborated by the findings conducted by both of my father’s mechanics.

Mr. [redacted] has offered no remedy or viable resolution in his response. Furthermore and most importantly his deceptive business practices are unconscionable and must be addressed even before seeking any type of monetary restitution.

Regards,

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Description: Auto Dealers - Used Cars

Address: 6904 Miramar Rd Ste #108, San Diego, California, United States, 92121

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www.sundiegopreowned.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Sun Diego Pre Owned, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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