Sun Dream Yacht Charters, Inc.

I brought my trailer to Alpin Haus Port Jervis because the awning had simply stopped working. I brought it to their service department and explained that on a family trip the awning simply stopped working and I had to retract and deploy the awning manually with a drill and socket for the past 2 weeks. A short time later Mat H*** called and said the trailer was ready and the awning was fixed, but when I arrived, they explained they simply used a drill to open the awning and it started working. How can any logical person think that what I have been doing for 2 weeks (using a drill to open and close the awning) would simply fix the awning because the service department did it once? Upon their assistance I took the trailer home, at which time the awning still would not work.

I brought the trailer back a 2nd time. This time Mr. H*** explained they changed a loose wire and now the motor in the awning was working correctly. When I went out to the yard, I attempted to work the awning but it would not work. An employee also attempted to work the awning twice but no luck; on the 3rd try the awning started to work. The employee explained he must have been pressing the wrong button. How a trained person cannot know the difference between an on/off switch and a 3-way toggle switch to open an awning is beyond my belief. Once again they insisted I take the trailer home. After the 15-minute drive home I attempted to open the awning to no avail. I was charged almost $400 to fix an awning that still does not work. Several emails, calls, and texts have gone unanswered. I believe they never fixed or even attempted to fix the situation. I believe this particular dealer engages in deceptive business practices. I have contacted *** directly and emailed Mr. Heck to make them aware of this situation. I want my awning fixed or my $400 returned and I will go somewhere more capable, which is sad since I purchased it from Alpin Haus.