Sun Edison Solar-Residential

Initial Business Response /* (1000, 6, 2016/01/13) */
The SunEdison contract signed by this homeowner clearly states that SunEdison accepts payment by check or ACH automatic debit. We do not accept credit card payments due to the added expense of this form of payment. Further the contract states...

that if the homeowner elects to pay by ACH, he will receive the discount. It states that ACH is the only form of payment that is eligible for this discount. We encourage all of our customers to take advantage of ACH. It is a convenient, reliable and safe way to make recurring payments for their solar system. We encourage them to take advantage of this by offering the discount.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact is that the salesman emphasized the ability to pay by credit card during the sale was discussed and Sun Edison is failing to take responsibility for the statements made by their agent. When I spoke to the gentleman from SunEdison, he absolutely refused to take responsibility for the false and misleading statements regarding accepting payment by credit card made by their representative during the sale. I remain completely unsatisfied both with the lies told during the sale and the way the Sun Edison representative spoke to me during their complaint follow up phone call To say they were rude and denied ever taking credit card when I clearly paid by credit card for 5 months is utterly ridiculous.
They provided no path to resolution on this matter and continue to lie and fail to take responsibility for the actions of their agent.
Sincerely
[redacted]
Final Business Response /* (4000, 10, 2016/01/25) */
Our accounting records indicate that this customer paid via check in June, July, Aug, Sep and Oct 2015. In November 2015, this customer paid via ACH. In December 2015 and January 2015, this customer paid by check. Our standard business practice is to accept payment via check or ACH only. That was stated in the contract the customer signed. Also, as part of our standard business practices, we place calls to our customers once they have signed a contract to ensure that they understand the terms and conditions of the contract, including payment options. We attempted to verify the contract details with this customer on May 6, May 7, May 13, and May 15th. We were unable to get this customer to complete the phone conversation to verify the contract details. We encourage all of our customers to participate in contract verification prior to installation of their solar system to ensure they understand the terms of the contract they have signed with SunEdison.
Final Consumer Response /* (4200, 12, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point, what can I say. The response is a blatant lie. I paid by credit card each of five the months they claim I paid by check and I can prove it on my credit card bills for the stated months.
They did call me but they are not interested in truly resolving this issue. Simply stated they denied any responsibility for the statements made by the salesman at the time of sale at the point of sale.
During the phone calls when they claim they tried to resolve this issue, the gentleman who called repeatedly talked over me, denied that they ever accepted payment by credit card and refused to take credit card payment going forward. There is no way to resolve this issue when they continue to lie and fail to take responsibility for their employees or the change in policy.
I am extremely regretful that I used them for the solar installation due to their failure to acknowledge their responsibility to manage the salesman and the lies that were told by the salesman. DO NOT TRUST SUN EDISON!!!!
Further I do not wish to be contacted by SunEdison as they will simply reiterate the lies they have already told and continue to fail to take responsibility for either their salesman or the change in their policies immediately after selling me the system.
In their response they say that they 'encourage customers to verify the contract prior to signing' which is essentially a tacit admission that their salesmen commonly lie to customers and they know it. Totally disgusting!!!!
I could not be more disappointed with their response, the statements from their response, their attitude, complete lack of customer service and moreover their total lack of honesty.
SunEdison should be rated an F by the Revdex.com so customers know how truly horrible they are.

we have made several attempts to contact this customer to resolve this issue.  We have been unsuccessful.  this customer should contact our customer service team.

Our billing department has contacted the customer to resolve this issue

Complaint: [redacted]I am rejecting this response because:
They have been out twice at least twice to check serial numbers. All they had to do was to bring the caps with them and replace them. I am still waiting. This is still a safety hazard!
In the mean time two more caps have fallen off. The problem is getting worse!
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/03) */
We have apologized to this customer for the great inconvenience we have caused her. We switched billing vendors and therefore, changed the remittance address for our customers. The San Diego address was the old address and was sent to this...

customer in error. This customer now has the new, current remittance address. All late fees have been waived and all payments have been posted properly to the account.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We will waive the payment that is in dispute and all associated late fees.

We are working through the Chapter 11 Bankruptcy process.  This is a lengthy process and SunEdison is not in control of the timelines.  We are renegotiating all service contracts with our service partners.  Then the court must approve each contract.  Once that is complete, we can...

resume assisting our customers with their installation and service  issues.

We acknowledge this customer's concern and apologize for the delay.  We are continuing to work on a solution to this issue.  SunEdison does not have a physical location near this customer. As such, we are reliant upon business partners to perform this service for us.  Our Chapter 11 bankruptcy filing has delayed approval and payment to these business partners.  We are working diligently through the bankruptcy process to get the appropriate approvals to get a business partners to assist this customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I will follow respondents instructions to file a formal claim with the bankruptcy courts.  In principal, I do not agree with the response. Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I have not received the letter I was promised from them stating my house was free from any lien . I told them I would make payment as soon as I received the letter . The first payment was due March 1,[redacted] and should have been for one month not three. Today April 6,[redacted] the solar panels on my house were turned off with no prior notification . No calls, no email and no written notice .

We apologize for this inconvenience this customer has experienced.  Since the date of his installation was prior to SunEdison filing for chapter 11 bankruptcy protection, we cannot legally assist him with obtaining his charger.  He must file a petition with the bankruptcy court in [redacted]...

[redacted].  Details for how to do this can be found on the SunEdison website under the "restructuring" tab at the top right of the home page.

We are working with our service partners through the bankruptcy court supervision to recommence service to our valued customers.  This process is under the control of the federal bankruptcy court in New York and while we are trying to influence timing, we are not able.  We sincerely apologize for the delays in service our customers are experiencing at this time.  We are in contact with this customer and are exploring all options.

Complaint:...

[redacted]I am rejecting this response because: 
We never received any information from the company. On their Monthly Statement, there is NO PHONE NUMBER, NO WAY TO CONTACT THEM. 
I will send them ANOTHER EMAIL with the hopes of them contacting me.
Thank you
 
[redacted]
Sincerely,[redacted]

SunEdison has filed Chapter 11 Bankruptcy.  As part of that process, all contracts with our service partners are being renegotiated.  All renegotiated contracts also have to be approved by the bankruptcy court. Unfortunately, we cannot control the timing of this approval.  We are...

working through the process as expeditiously as possible.  Once approved, we can resume assisting our customers with their service issues.  Any customer who would like faster service is welcome to contact a SunEdision authorized installer to have repair work done at their own expense, then seek reimbursement from  SunEdison.