Sun Holdings Group

Sent: Wednesday, July 06, 6:PM Subject: Revdex.com Complaint ID: [redacted] (Customer) Dear Madam/Sir: Please allow this email to stand as Sun Holdings Group formal response to the above referenced complaint numberIn addition to reaching out to the Revdex.com, Ms [redacted] submitted the same request to our community manager and upon receipt of that request, Ms [redacted] was provided with a written statement from the gentlemen that placed the renewal notice on her apartment doorBased on our reading of the complaint, Ms [redacted] requested proof so a written statement was provided to her as requestedSince providing that information to Ms [redacted] , she resubmitted a revised move out request, under protest, amending her move-out date to August 7, Since receipt of her revised move-out statement, the community manager has not received a response or a request for further information from Ms [redacted] As to our reply regarding the statements made by Ms [redacted] , the property placed the renewal notice on Ms [redacted] ’s door days prior to the expiration of her lease, which was within the lease compliance time frame, as contended by Ms [redacted] There were several renewal notices that were placed on various tenant doors on that same day and none of those tenants reported that they did not receive their noticesIf you wish to discuss this matter further, please contact me to discussCassandra LAG [redacted] General Counsel / Director of Asset Management Sun Holdings Group South Post Oak Lane, Suite Houston, Texas Office (713) 975- [redacted]

Sent: Wednesday, July 06, 2016 6:29 PM Subject: Revdex.com Complaint ID: [redacted] [redacted] (Customer) Dear Madam/Sir: Please allow this email to stand as Sun Holdings Group formal response to the above referenced complaint number. In addition to reaching out to the Revdex.com, Ms....

[redacted] submitted the same request to our community manager and upon receipt of that request, Ms. [redacted] was provided with a written statement from the gentlemen that placed the renewal notice on her apartment door. Based on our reading of the complaint, Ms. [redacted] requested proof so a written statement was provided to her as requested. Since providing that information to Ms. [redacted], she resubmitted a revised move out request, under protest, amending her move-out date to August 7, 2016. Since receipt of her revised move-out statement, the community manager has not received a response or a request for further information from Ms. [redacted]. As to our reply regarding the statements made by Ms. [redacted], the property placed the renewal notice on Ms. [redacted]’s door 66 days prior to the expiration of her lease, which was within the lease compliance time frame, as contended by Ms. [redacted]. There were several renewal notices that were placed on various tenant doors on that same day and none of those tenants reported that they did not receive their notices. If you wish to discuss this matter further, please contact me to discuss. Cassandra L. A. G[redacted] General Counsel / Director of Asset Management Sun Holdings Group 770 South Post Oak Lane, Suite 500 Houston, Texas 77056 Office (713) 975-1559 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   The reason I stopped communicating with Sun  Holding Group and went to the next step was because Patricia M[redacted] was presenting herself in an unprofessional manner and was not willing to discuss the issue with me any longer.  In fact, her tone became threatening and she indicated that if we did not sign the move out notice (by the following day), she was going to add more time to our lease.  MY LEASE ENDED JULY 7, 2016.  THIS WAS A SHORT-TERM LEASE WHERE I PAID AN ADDITIONAL $300 A MONTH DUE TO THE FACT IT WAS A SHORT TERM LEASE.  APARTMENT MANAGEMENT KNEW MY INTENT FROM DAY ONE.  BECAUSE I WAS BUILDING A HOME THEY KNEW I WAS GOING TO BE THERE FOR LESS THAN 90 DAYS.  I did receive a letter indicating the notice had been placed on our door.  I received this letter on June 15, 2016.  First of all, I requested a Notarized Affidavit.  I was told by Patricia M[redacted] that I would be provided an affidavit.  An affidavit was not what was provided, a signed letter by a maintenance man was provided.    Furthermore, I did NOT receive the notice you are referring to on my door.  It may have been that we were out of town during that time, the fact that the front door was never used, or the wind blew it away.  I am not sure as to the reason why notice was NOT received, but it wasn't.  If this document has the potential to cost individuals thousands of dollars, the responsibility  is on your company to insure the document is presented in a manner that assures the individual receives it.  Examples would have be: emailing it, putting it in the Elysian "computer generated in box",  hand delivering it, or sending it by certified  mail.   Putting in the door jam is not an acceptable manner of communicating.     In the end, Burden of Proof is on Sun Holding Group to provide the tenant with the necessary letter. Part 36(d) in the lease agreement it states, "If we fail to give to give a reminder notice, a 30 days' written notice to move out is required".  As I have previously stated, we did NOT receive notice from The [redacted] or Sun Holdings Group. Therefore, our 30 day notice should suffice.  I am happy to speak further with you.  Feel free to contact me at [redacted].
Regards,
[redacted]