Sun Landscape & Design , Inc.

To whom it may concern,First of all I would like to apologize for the delay on the responseafter reading Mr*** complaint I would like to say that I do apologize for any misunderstanding, but I would like to say that I have never disrespected any of our customers, I have been with Mossberg for
yrs and in customer service, I have always told our customers that my job is to take care of them, I have always tried to do everything in my power to make our customers happyI am sorry to say but I can not admit to something I did not do, I never yelled to Mr*** or talked over him, that of course would be very unprofessional to do.if at any time I made Mr*** feel this way, I sincerely apologizein reference to Mr*** rifle it has been serviced and was sent back to him on 12/15/once again, my apologies for any misunderstanding and inconvenience Javier C***Product Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint Information: Customer complaint is with our independent service center in Canada, [redacted]. The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, 2015. I was notified on 12/28 that [redacted]...

[redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm. [redacted] was informed we would send a call tag for the return at no cost to him. He was also informed we would send a complete housing assembly air express to [redacted] from our service center in Texas. The parts arrived at the service center on 12/31. [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/21. When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the return. Since this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg.

To whom it may concern,I will contact Mr. [redacted] via telephone to resolve this issue and send him a new stock,  Regards,Javier C[redacted]Customer Service Manager

To whom it may concern, as per my conversation today with Mr. [redacted] we have agreed that I will send him a pre-paid label to return his gun along with the original receipt of purchase, once I get the gun and the receipt I will submit it for a full refund.Best Regards,Javier C[redacted]Product Service Manager

Complaint Information: Customer complaint is with our independent service center in Canada, [redacted]. The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, 2015. I was notified on 12/28 that [redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm. [redacted] was informed we would send a call tag for the return at no cost to him. He was also informed we would send a complete housing assembly air express to [redacted] from our service center in Texas. The parts arrived at the service center on 12/31. [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/21. When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the return. Since this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:What I state is TRUE!! You were very disrespectful towards me. I am a grown man, not a kid!! Things were done to my Rifle without my consent. Someone at your place, management, was very rude to me. I am demanding a partial refund of $150. I do not deserve to be spoken to or kept in the dark in regards to the repair on my rifle. Your calls are recorded. Play them back and you will hear what I am talking about. I AM NOT LYING!! I have better things to do than write the Revdex.com about the ignorance of your Company. Yes, my Rifle was returned, with missing items. Had to send emails and calls in regards to this also. Never heard back from your customer service in regards to this. I also called to speak to your GM. Guess what, no return call. You got my money for the Rifle and that is that. Refund partial amount requested. I should not have to go through all this!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],first of all I do sincerely apologize for the inconvenience this has caused you, the reason we have not been able to service your gun we have been waiting on some parts from our vendor. However, I will have your gun replaced with a new one and get it shipped to you as soon as possible....

if you have any questions please feel free to call our toll free number and ask for me.Best Regards,[redacted]Customer Service Manager[redacted]