Sun Life Assurance Company of Canada (US Branch)

Your inquiry of October 21, concerning the above referenced file was referred to me for a responseWe at, Sun Life Assurance Company of Canada (Sun Life), take the concerns of our customers seriously, and we appreciate the complainant's bringing these issues to our attentionPlease be advised that due to privacy considerations Sun Life has addressed the issues raised by the complainant directly with herThe matter has been resolved satisfactorily with the complainantShould you have any further concerns or questions, please contact me at [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We do appreciate any time that the Revdex.com's presence gives consumers a place to go with their complaints or concernsWe also often remind consumers of their option to communicate their complaint to their state insurance commissioner's office, and we regularly provide that contact
information.Privacy considerations for our customers are extremely important to us, and we are subject to many regulatory laws relating to privacySince the Revdex.com’s practice is to post customer complaints for the public to see, we will correspond directly with our insured on the issues raised.Thank you,*** ***

Good Day:We have identified this individual as being one of our insured's and will correspond with him directly. Thank you,*** ***

Your inquiry of June 16, concerning the above referenced file, was referred to me for responseWe at Sun Life Assurance Company of Canada (“Sun Life”), take the concerns of our customer seriously and we appreciate the complainant’s bringing these issues to our attentionPlease be advised that
due to privacy considerations, Sun Life has addressed the issues raised by the complainant directly with herShould you have any further concerns or questions, please contact me at ###-###-#### the event that you require additional information or receive a new complaint, please direct your written request to Sun Life Assurance Company of Canada, Attention* *** *** SC *** One Sun Life Executive Park *** *** MA ***

Good Morning:  Thank you for bringing this to our attention, due to privacy matters, we will correspond directly with our insured.Thank you,[redacted]

Please see attached response. Thanks,Jerusha Washington

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Your inquiry of October 21, 2016 concerning the above referenced file was referred to me for a response. We at, Sun Life Assurance Company of Canada (Sun Life), take the concerns of our customers seriously, and we appreciate the complainant's bringing these issues to our attention. Please be advised...

that due to privacy considerations Sun Life has addressed the issues raised by the complainant directly with her. The matter has been resolved satisfactorily with the complainant. Should you have any further concerns or questions, please contact me at [redacted]