Sun Life Assurance Company of Canada

Email just sent to "our" Sun Life Agent:
I'm looking at a June Segregated Funds Policy Statement and find myself chafed again by the convoluted non-information that we have received from Sun Life about our investments
I shake my head at the sentence: "Please be assured that your segregated fund contract issued by sun Life Assurance Company of Canada continues to provide guarantees to help protect you against volatile markets." We feel no assurance, and Sun Life has been either unwilling or unable to show us a clear, simple record of money invested, interest payments and rates, withdrawals, and running balance(s)
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At the end of Nov I tried to cancel a life insurance policy with Sunlife Canada. So I called them. Apparently you can set a policy up over the phone but you can't cancel by phone. No I had to send them an email to do that. Today I understand why I had to send them an email. So they could deliberately delay canceling and charge me another month.
Here is the best part, I email on Dec 1st, they charged me on Dec 2nd, emailed me said I was missing information by Dec 6th I had given them everything they asked for and was told that because I was "so late" in requesting to cancel none of my December premium could be refunded. Not sure how four days is too late but whatever. I let it go. Until yesterday when they sent me another email telling me that they were missing information they needed to cancel my policy. They said I needed to send them my full civic address for verification purposes. Here is the thing, I NEVER gave them my civic address so how could they verify if it was correct or not. And they they charged me another monthly premium.
So between Dec 6 and Jan 4 what were they doing? Apparently waiting to take more money from me.
It gets even better, I called my bank and apparently because I allowed a preauthorize payment plan I can't cancel it. Only the business can cancel it. [redacted]

At the end of Nov I tried to cancel a life insurance policy with Sunlife Canada. So I called them. Apparently you can set a policy up over the phone but you can't cancel by phone. No I had to send them an email to do that. Today I understand why I had to send them an email. So they could deliberately delay canceling and charge me another month.
Here is the best part, I email on Dec 1st, they charged me on Dec 2nd, emailed me said I was missing information by Dec 6th I had given them everything they asked for and was told that because I was "so late" in requesting to cancel none of my December premium could be refunded. Not sure how four days is too late but whatever. I let it go. Until yesterday when they sent me another email telling me that they were missing information they needed to cancel my policy. They said I needed to send them my full civic address for verification purposes. Here is the thing, I NEVER gave them my civic address so how could they verify if it was correct or not. And they they charged me another monthly premium.
So between Dec 6 and Jan 4 what were they doing? Apparently waiting to take more money from me.
It gets even better, I called my bank and apparently because I allowed a preauthorize payment plan I can't cancel it. Only the business can cancel it. [redacted]