Sun Life Financial (U.S.) Services Company, INC

Dear Ms. [redacted],Your letter dated July 8, 2017, regarding a complaint filed by one of our insureds, has beenreceived.We, at Sun Life Financial, take our customers’ concerns seriously and appreciate your bringingthis matter to our attention. Due to Health Insurance Portability and Accountability...

Act(“HIPAA”) privacy requirements, we will correspond directly with our insured regarding herconcerns. If you require a copy of our correspondence, please provide us a copy of Ms. [redacted]’ssigned HIPAA authorization for you to obtain her private information and a signed statementconfirming that our response will not be made public. When we have received thatdocumentation, we will provide you a copy of the response.If you have any questions, please do not hesitate to contact me.Best Regards,Jerusha W[redacted]Compliance Analyst