I appreciate your 3/20/2015 letter sharing copy of [redacted] 3/11/2015 complaint.After receipt of same, I checked with our service department and was pleased to learn that our technician had replaced a zone control valve which seems to have corrected the problem. Since we do furnish...
heat in this building, our manager did advise the residents that they could possibly be charged for leaving windows open during severe cold weather in mid-winter.Our technician closed the windows and checked the temperature, and it seems to be working correctly. The problem was elusive, as the zone control valve (controlled by the thermostat) would on occasion stick. The correction resulted from our manager having the technician check and monitor the heat and specifically the zone valve located in the basement of the building.We do appreciate our residents and their patience and regret that the valve seemed to only stick on occasion (creating this misunderstanding) and required several trips to diagnose and correct the problem.Sincerely,[redacted]
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The...
original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted], [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
The information provided by above complaint was totally untrue and misleading.
It is true one of our associates hung up on the complainant's boyfriend due to his excessive profanity; and who wrote this complaint; more importantly understand he is not on the lease. Additionally, he...
had cursed our [redacted] technician who left the premises due to misleading information and verbal abuse. Our [redacted] technician was told there was a leaking pipe; but upon visiting property, he could see that the water had come through the window onto the floor.
Due to the verbal abuse, my, associate and I visited the apartment later, promptly gaining considerable verbal confusion concerning advice from the insurance company and possibly [redacted] (who had not yet visited the property). We talked with our tenant, helped assess the need, called another [redacted] technician to visit, help cleanup water on the floor where water penetration to boxes, throw rugs and clutter on the floor stored improperly. The resident started crying when I mentioned her insurance carrier may not cover some of the contents not properly stored or maintained.
A [redacted] call had been issued and performed in regards to extermination per tenant's request.
The property is certainly not unlivable. The water heater did not break but had kicked the breaker.
We are not slum lords and are advising Ms. [redacted] that the owner has visited the property. If Ms. [redacted] will pay her past due rent in accordance with the lease agreement that was due and payable prior to this occurence, the owner has agreed to terminate the lease.
Should you have any questions or if I can be of additional assistance, feel free to call me.
With best regards, I am
Sincerely,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,
[redacted]
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted], [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted] [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
I appreciate your 3/20/2015 letter sharing copy of [redacted] 3/11/2015 complaint.After receipt of same, I checked with our service department and was pleased to learn that our technician had replaced a zone control valve which seems to have corrected the problem. Since we do furnish...
heat in this building, our manager did advise the residents that they could possibly be charged for leaving windows open during severe cold weather in mid-winter.Our technician closed the windows and checked the temperature, and it seems to be working correctly. The problem was elusive, as the zone control valve (controlled by the thermostat) would on occasion stick. The correction resulted from our manager having the technician check and monitor the heat and specifically the zone valve located in the basement of the building.We do appreciate our residents and their patience and regret that the valve seemed to only stick on occasion (creating this misunderstanding) and required several trips to diagnose and correct the problem.Sincerely,[redacted]
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The...
original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted], [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager
The information provided by above complaint was totally untrue and misleading.
It is true one of our associates hung up on the complainant's boyfriend due to his excessive profanity; and who wrote this complaint; more importantly understand he is not on the lease. Additionally, he...
had cursed our [redacted] technician who left the premises due to misleading information and verbal abuse. Our [redacted] technician was told there was a leaking pipe; but upon visiting property, he could see that the water had come through the window onto the floor.
Due to the verbal abuse, my, associate and I visited the apartment later, promptly gaining considerable verbal confusion concerning advice from the insurance company and possibly [redacted] (who had not yet visited the property). We talked with our tenant, helped assess the need, called another [redacted] technician to visit, help cleanup water on the floor where water penetration to boxes, throw rugs and clutter on the floor stored improperly. The resident started crying when I mentioned her insurance carrier may not cover some of the contents not properly stored or maintained.
A [redacted] call had been issued and performed in regards to extermination per tenant's request.
The property is certainly not unlivable. The water heater did not break but had kicked the breaker.
We are not slum lords and are advising Ms. [redacted] that the owner has visited the property. If Ms. [redacted] will pay her past due rent in accordance with the lease agreement that was due and payable prior to this occurence, the owner has agreed to terminate the lease.
Should you have any questions or if I can be of additional assistance, feel free to call me.
With best regards, I am
Sincerely,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,
[redacted]
I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted], [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted] [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager