I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me and consider this complaint resolved Regards, [redacted]
The information provided by above complaint was totally untrue and misleading It is true one of our associates hung up on the complainant's boyfriend due to his excessive profanity; and who wrote this complaint; more importantly understand he is not on the leaseAdditionally, he had cursed our [redacted] technician who left the premises due to misleading information and verbal abuse Our [redacted] technician was told there was a leaking pipe; but upon visiting property, he could see that the water had come through the window onto the floor Due to the verbal abuse, my, associate and I visited the apartment later, promptly gaining considerable verbal confusion concerning advice from the insurance company and possibly [redacted] (who had not yet visited the property) We talked with our tenant, helped assess the need, called another [redacted] technician to visit, help cleanup water on the floor where water penetration to boxes, throw rugs and clutter on the floor stored improperlyThe resident started crying when I mentioned her insurance carrier may not cover some of the contents not properly stored or maintained A [redacted] call had been issued and performed in regards to extermination per tenant's request The property is certainly not unlivableThe water heater did not break but had kicked the breaker We are not slum lords and are advising Ms [redacted] that the owner has visited the propertyIf Ms [redacted] will pay her past due rent in accordance with the lease agreement that was due and payable prior to this occurence, the owner has agreed to terminate the lease Should you have any questions or if I can be of additional assistance, feel free to call me With best regards, I am Sincerely, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me and consider this complaint resolved Regards, [redacted]
The information provided by above complaint was totally untrue and misleading It is true one of our associates hung up on the complainant's boyfriend due to his excessive profanity; and who wrote this complaint; more importantly understand he is not on the leaseAdditionally, he had cursed our [redacted] technician who left the premises due to misleading information and verbal abuse Our [redacted] technician was told there was a leaking pipe; but upon visiting property, he could see that the water had come through the window onto the floor Due to the verbal abuse, my, associate and I visited the apartment later, promptly gaining considerable verbal confusion concerning advice from the insurance company and possibly [redacted] (who had not yet visited the property) We talked with our tenant, helped assess the need, called another [redacted] technician to visit, help cleanup water on the floor where water penetration to boxes, throw rugs and clutter on the floor stored improperlyThe resident started crying when I mentioned her insurance carrier may not cover some of the contents not properly stored or maintained A [redacted] call had been issued and performed in regards to extermination per tenant's request The property is certainly not unlivableThe water heater did not break but had kicked the breaker We are not slum lords and are advising Ms [redacted] that the owner has visited the propertyIf Ms [redacted] will pay her past due rent in accordance with the lease agreement that was due and payable prior to this occurence, the owner has agreed to terminate the lease Should you have any questions or if I can be of additional assistance, feel free to call me With best regards, I am Sincerely, [redacted] ***