Sun Petroleum

I am writing in response to the complaint from a customer, the employee on shift has been given written warning, I just want to apologize on my behalf I would like to refund the amount which was spent by the customer fully And I want to assure you this happened on mistake and this will be strictly dealt with, and will never happen again

I am writing in response to the complaint from a customer, the employee on shift has been given written warning, I just want to apologize on my behalf.  I would like to refund the amount which was spent by the customer fully.  And I want to assure you this happened on mistake and this will...

be strictly dealt with, and will never happen again.