Sun Ray Aluminum Railings

I TRIED 3 SEPARATE TIMES TO PLACE AN ORDER FOR A FLAT AND FITTED QUEEN SHEET IN WHITE (DEEP FITTED 21). THE NEW TELEPHONE SERVICE DOES NOT HAVE PEOPLE ANSWERING THE PHONES WHO SPEAK ENGLISH WELL, OR LOUDLY ENOUGH TO BE HEARD. ONCE THE OPERATOR TOLD ME THAT THE LINE WAS BAD, AND I HAD TO HANG UP. THE OPERATOR KEPT TRYING TO SELL ME A 16 FLAT SHEET, WHEN I NEEDED A 21 FLAT SHEET. IT TOOK ME 3 DAYS TO PLACE THIS ORDER. WHEN I ASKED TO SPEAK TO A CUSTOMER REPRESENTATIVE, SHE TOO DID NOT UNDERSTAND THE DIFFERENCE WITH THE 16 AND 21 SHEET SIZE. IT IS OUTRAGEOUS THAT THE PEOPLE ANSWERING THE PHONES DO NOT UNDERSTAND THE PRODUCT. I AM A LONG TIME CUSTOMER WITH SUN RAY ALUMINUM RAILINGS BUT AM RELUCTANT TO GO THROUGH THAT EXPERIENCE EVER AGAIN! GET RID OF THE TELEPHONE SERVICE!!!!